About Business
Conveniently located in Escondido, CA, Acura of Escondido Service and Parts has established a strong presence in the Car Repair market. They have specialized expertise in Car repair and maintenance service, Auto tune up service, Brake shop, making them a top-choice Car Repair specialist in Escondido. Backed by 305 satisfied customers, they currently hold a prestigious 4.9/5 star status on our platform. They take pride in serving the diverse needs of Escondido, CA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Acura of Escondido Service and Parts is the go-to destination for quality and service in Escondido, CA.
Google Reviews
Kathy K
★★★★★
2 months ago
This was my first time using Acura Escondido for maintenance on my 2003 Acura CL. I was quite impressed and was lucky to have the help of Young as service advisor for this initial visit. He explained everything to me and also sent me a video of some of the routine checks they do (brakes, tires, under carriage inspection, etc). The waiting area was roomy, it had coffee, hot and cold water available, TV, etc. For those needing a desk to work from there was a separate area to work comfortably. The regular maintenance work was accomplished in just over an hour and my car was beautifully washed and vacuumed. I was very pleased with the technical service and customer care that I received. Would highly recommend.
sheri rey
★★★★★
2 months ago
I had a wonderful experience with Young My, my service advisor at Acura. He was extremely helpful, kind, and professional throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable and well taken care of. Excellent customer service—I truly appreciate his help and highly recommend working with him.
Renato R Asuncion
★★★★★
a year ago
I accompanied my niece in this dealership for a preventive car maintenance the service was excellent we where greeted by Mr. Jose Gutierrez one of the Service advisor. As noticed the service advisors are customer oriented not only customer oriented they excel beyond the service of acura to wards their customer! Mechanics who work at the bay area are highly qualified to the job. Price wise on dealer work services are reasonable back then when someone ask you where you bring your car for service if you reply at the dealer, thier response expensive! Now it’s getting back, price wise with regards to working on your car everytime you mentioned dealer service their response is expensive not anymore. Just to let you know ... When your car is at service bay area the mechanic video every work inspected and sent it to your phone
Rico Liwanagan
★★★★★
4 months ago
Very easy to schedule services online. Young My took my A12 (oil & filter change, tire rotation, cabin & pollen filter change) scheduled service appointment @1pm promptly. He explained everything that will be done, the probable duration of service, & costs. He noted my 10% afternoon service special discount. The guest lounge is clean, has TV, water, snacks, & free coffee. This is the first time I’ve brought my Integra at Acura Escondido. It was a great decision. I tremendously appreciate the transparency with the video on my car’s check up by the technician that was very professional. This was the first time I’ve seen my car’s under carriage and it looks good. You got a returning customer here as I plan to bring my car here for future service. The free car wash & vacuum that was offered by My was also highly appreciated. Thanks man. Rene Martinez checked me out swiftly. I highly recommend Acura Escondido Service & Parts for anyone looking for a fast, reasonable price and quality Acura service. See you guys next time.
Sherry Wunder
★★★★★
2 months ago
My experience at Escondido Acura Service is always pleasant. The guys are professional and knowledgeable and explain everything so well so I fully understand. They treat my car with great care. I love that when I leave my car is sparkling clean with a fresh bath. Thank you Acura service department! You guys rock!
ishan lakhia
★★★★★
a month ago
Have been with Acura for more than 4 years after bought my MDX through them. Their service is top notch. Every service, they do multipoint inspection. If you get opportunity to buy service package for 5 years, be sure to purchase it that will save you mentally any hassle you encounter with your car, from manufacturing defects(if any) , regular timely service. My warranty ended, but they did guide me well on my Car battery issue. Surprisingly, new battery died in 4 years 6 months. Hence recommend to buy service package for 5 or 6 years, just to minimize any outof pocket expense. It was pricy a bit but they did do free multipoint inspection so appreciate that.
Lola R
★★★★★
3 months ago
The techs here know their stuff, straight up know mechanics and none of the bull S unlike Temecula Acura. You can trust this location, they hire people they know what’s up not some Mickey Mouse shheeeeet. It’s so refreshing not to talk to some transcript reader person that goes off some pre written generic document. There’s a reason their tech people stay here for a long time, they know cars cars and they won’t give you the run around. Their customer service is pretty dope too. There’s no swindling at this location, top tier all around.
Karen
★★★★★
3 weeks ago
Young was extremely informative and professional. He was amazing and beyond expectations with follow up and made an awkward situation flow smoothly. All in all, a 110% effort!
Richard Estrella
★★★★★
4 months ago
Thanks to Jose and his team, they were able to fix my loud parking brake. Service was fast and easy. He was so understanding about my situation and felt like he went the extra mile. We need more people like him in this world!
Payton
★★★★★
5 months ago
Rene was great! I also received a video from the technician (I am so sorry I forgot his name) that showed what he went over and checked. I appreciated Rene letting me know what was recommended, but did not push the issue. It was done quickly, everyone was professional and nice. Didn’t feel like they were selling me anything unnecessary. Will definitely return for my next service!
Joseph Espiritu
★
☆☆☆☆
a month ago
The Acura service center moved to the Honda location because the same company serviced both brands . With the consolidation came a lower quality of service than I was used to from all my previous experiences. First, after having dropped off my car early in the morning they said they wanted to keep it overnight because the replacement part had to be ordered because it wasn’t in stock. They did not provide me a service vehicle. I was okay with this despite my repair cost quoted at $1.5K. They boasted about having video footage of their inspection but I had to call them the next day after 12PM to ask them to send it. When I received a call that my car was ready, there was not mention of any of the details found on my inspection that was on the red, like a break fluid change. I would have approved the work since my car was there for two days! Instead when I arrived to pick up my car my service rep wasn’t even there to go over any of work performed and the service rep I spoke to in his place dismissed my concerns and didn’t even take the time to look at my paperwork so I paid my bill knowing that I will not be back here again. The lack of communication and indifference was a change of the great Acura service I was accustomed. Also, they used to wash your car when they performed any work on it, I guess they don’t do that anymore here either!
Kathleen Aubin
★★★★★
a month ago
I was hesitant about having my RDX serviced with you. I have always gone to Carlsbad but they closed. I was pleasantly surprised! You explained everything that you were doing and Ubered me back and forth. You suggested additional work and sent me a video showing why. Thank you!
Michael Soledad
★★★★★
a month ago
The new combined service department between Honda/Acura is nice. Still the same friendly and helpful staff and that’s why I drive 40miles away from my home just to get my car serviced here.
lydia de leon
★★★★★
2 months ago
I have been coming here since 2021. I heard something weird in my car and brought it to acura in San diego and they were charging me almost 5k to replace parts and labor. Went to acura escondido and I was told I didnt need all those repairs. Jose is my service advisor and he has been great, been coming back here ever since!
Jason Hartman
★★★★★
a month ago
Drop off was easy and Uber home was provided. Next day pick up was fast and efficient. The only downside was no car wash.
Jessica Rosales
★★★★★
5 months ago
Very quick and overall great experience. Was greeted with a friendly welcome and chose to sit in their waiting room. It was peaceful and clean. Was worth the extra 10 minute drive to get service at this location. Highly recommend and will be back for future services.
Nancy Gilbert
★★★★★
6 months ago
My service advisor Young My is the BEST! He gets you in for the appointment in a timely manner, and stays in communication with you throughout the entire service visit. He also provided Uber transportation for me during the service.
MARY PENFIELD
★★★★★
4 months ago
What an incredible experience. From the moment we were greeted to the video breakdown of our cars needs, I was truly impressed. They troubleshooted and solved a problem other mechanics could not. Thank you!
Skip Murphy
★★★★★
6 months ago
This is the second Acura from this dealership and our third Acura. Obviously we like the brand. Service has always been superb with items needing attention handled with necessary recommendations made. No high pressure for "extras". The most recent scheduled service was completed much quicker than we anticipated. Great service department, great dealership.
Angie Jacobs
★★★★★
4 months ago
I had a good experience at Honda Acura Of Escondido. Young, the representative was on time, offered us coffee, reviewed our problem with the Car and used his knowledge to keep it easy for us. Our car was in and out the same day and the cost was kept minimal, unlike other service dealers.
