About Business
Crain Hyundai of Fort Smith brings expert Car Repair solutions to the local community in Fort Smith, AR, Fort Smith. From Auto repair shop, Auto broker, Hyundai dealer to complex Car Repair projects, they maintain high standards of service quality. Local residents in Fort Smith, AR appreciate their attention to detail, leading to a consistent 4.3/5 rating from 1167 reviewers. By focusing on the specific requirements of the Fort Smith, AR area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Fort Smith, AR and beyond.
Google Reviews
Madeline Russell
★★★★★
5 months ago
Tyler Accurso made our car buying experience amazing!! Seriously one of my best experiences with trading my old, and getting a new car I’ve ever had! He was so nice and friendly! It didn’t feel uncomfortable working with him, he pulled so many strings to get me exactly what I wanted, and I’m so grateful to him for that! Thank you so much Tyler! Seriously buy from here for your next vehicle purchase you won’t be disappointed!!
Sylvia Palucis
★★★★★
9 months ago
Very easy to deal with Crain Hyndai Ft Smith and our salesman Dante Stokes is awsome. Looking forward to deal with them again when my daughter decides to trade her car. Luv my little kona very smooth and quiet and my first to have a Korean car.
Tammie Mullen
★★★★★
4 months ago
Highly recommend! Jordon was super friendly and helped me get to the price range I needed to be at! He was very upfront and didn’t give me the run around during the whole experience!
Christina Barnett
★★★★★
a year ago
From the first encounter to the end was a great experience. All praise goes to Nathan the salesman. From the first handshake Nathan was amazing. Very honest, upfront, not pushy. He listened carefully to my wants and needs and helped me find just what I was looking for. He answered all my questions and when he didn’t know the answer he was eager to find it for me. He truly treated me like family! I would highly recommend him if you are in need a vehicle. I will definitely be a repeat customer to him.
Gary Graper
★★★★★
5 months ago
I was happy I got Susan for my salesperson. She was very helpful. When I asked questions. She knew what to say. When I got there walking outside. I walked pass a bunch of salesmen. Nobody said a word. It would of been nice if someone offered to ask me if I need help. Nobody said a word. It don't bother me. I got Susan instead. I am glad I did. She was very nice and very helpful.
kat meriwether
★★★★★
4 months ago
jordan went above and beyond to help me find the car that best fits my interest. so thankful for the easy and simple process to get into a brand new 2026 vehicle. would definitely recommend 100% to come here and get your new ride as well☺️
Crystal Gage
★★★★★
a month ago
Great love my car. Tyler made it easy and I am very happy.
Arlie
★★★★★
3 months ago
Dante was our sales person. He was fantastic a very nice young man no high pressure sales listened very carefully to everything we had to say and what about what we wanted. We are very pleased with Crain Hyundai. This is the seventh Hyundai we have bought at Crain but this time with Dante Stokes Was the best experience of them all. Give that young man, a big big bonus.
Holly M
★★★★★
7 months ago
I can not thank Tyler enough for going above and beyond for finding the perfect car for my daughter! The whole experience at Crain Hyundai of Fort Smith was amazing from beginning to end. They definitely have my business for future purchases! The only downfall is now Mama has car fever and wants to go get a car for herself! 😂
Charles Holbrook
★★★★★
a month ago
It was a phenomenal experience. Wait time was kind of long 🤣 but it was all good! At least I was done right
Renee Flesher
★★★★★
4 months ago
Purchased a car in Springdale last week, check engine light came on….. Service guy in Springdale named Chris told me I could absolutely go to Fort Smith. The folks at the Fort Smith store were very accommodating. Offered to shuttle me somewhere to get lunch if needed and got my issue resolved. They were very kind and helpful!! They checked on me multiple times and even offered me something to drink. Huge shout out to Rachel, I probably came across a little upset when I walked in (check engine light comes on the day after you buy a car you would be too!) but she was very helpful and kind! So thank you all for being nice to me & getting my car fixed today at a moments notice. Much appreciated!
Sheri France
★★★★★
4 months ago
We loved working with our salesman, Nathan. He got us what we wanted in the price range we wanted. Highly recommend.
Chad Mann
★★★★★
2 months ago
Logan was friendly and super helpful in getting my daughter setup with her first vehicle. He went above and beyond with the team there to have everything prepared for her to drive off the lot. I’ve never felt more satisfied in purchasing a vehicle than I have with these folks.
ANTPAT C
★★★★★
a month ago
Didn't have an appointment and the dealership looked slammed. Roadtripping 6 hours from home and i was 6 hours from my destination with the check engine light flashing. Mechanic Foreman Anthony listened to my situation, fixed the problem, cleared the code, and I was on my way in no time. Drove over 200 miles since then so far, and the car's been running great. Give Anthony a promotion or a raise please!!
Whitney Bowling
★
☆☆☆☆
2 months ago
I’ve purchased three vehicles from Crain Hyundai of Fort Smith since 2017. After this experience, there will not be a fourth. My 2022 Santa Fe was brand new (41 miles) and has had multiple major issues, including two separate fuel injector failures. Each time my vehicle was in the service department, it sat for weeks, I received zero proactive communication, and I had to call repeatedly just to get basic updates—most calls unanswered and voicemails ignored. At one point, I was told my vehicle wasn’t even on the lot. Then parts were “on the way.” Then they were “backordered.” A loaner was only provided after pushing—and somehow the needed part magically appeared at another location within 24 hours. Funny how that works. Most recently, my vehicle shut down on the interstate. While Hyundai Bluelink was excellent, the service department once again failed to meet promised timelines, couldn’t give a straight answer on pricing, and couldn’t even explain what codes were still being thrown after repair. Management admitted they didn’t know much about my vehicle and called the situation a “learning experience.” Unfortunately, I was the one stranded without a car during their lesson. If you enjoy chasing updates, missed deadlines, and feeling like an inconvenience after buying multiple vehicles, this is the place. Otherwise, shop elsewhere
Alisa Cruse
★★★★★
5 months ago
I had a great experience. Thank you Mike Salgado, you were very patient with me and kind! Everyone was courteous from the service dept, finance department and sales!
Debbie Herman
★★★★★
3 months ago
Was there yesterday with a friend . Young man named Logan sold her a car and I must say he was the best car salesman I have ever been in contact with and he deserves a pat on the back ( and in his pocket) for the great job he does!!
Jor Rom
★
☆☆☆☆
a month ago
The "Crain Committment" ends with your purchase. Buying the car was a great experience. Trust me when I say dealing with the service department will never be a good experience. I have had 2 scheduled appointments since purchasing. The first was a slight scratch/defect on the door they told me would be fixed at no cost, I just needed to schedule and bring the car in. This was done about 1 month after purchase. When I picked the car up the paint appeared much darker but I was told it would dry differently. 3 days later the entire door was about 5 shades darker than the rest of the car. I had to take it back and go through the entire proccess again. This was 2025 and a 2025 Hyundai vehicle, I'm not certain why paint matching would be such an issue. They did provide me a loaner car the second time which a great help. My first vehicle service was a simple oil change with a tire repair today. It was determined the tire needed to be replaced which was fine. When I picked the car up and began driving down the road I realized immediately something was off due to the ride quality. I had picked my car up from a service and tire rotation with 2 tires under inflated and one grossly over inflated. Luckily I wasn't too far away, called, and was able to immediately return to fix the issue. It seems Crain wants you to purchase a car, but they have no incentive to make any of your dealings with the service department positive experiences. Two appointments, two mistakes, two returns to the dealership for correction. Be warned any service will be an all day event and chances are you'll have to go back. I have never had major issues with a Hyundai I have owned, but with so many difficulties with the service department this will probably be my last.
Lawanna Pogue
★★★★★
4 months ago
Jordan Adkins was great when I first talked to him over the phone and when I got there . I loved how everyone was caring and kind. I even seen the other sales guys at the desk helping other customers with compassion . After our experience there and getting a great deal and a new car love it I would highly recommend this place to everyone . I've never experienced the kindness and caring at any car dealership ever. Loved them and the place alaround thanks Jordan Adkins you done wonderful. Sincerely aaron and lawanna
Harley Hudson
★★★★★
a month ago
Great experience getting my 3rd vehicle through this company yesterday! I've always been greeted like family and yesterday was no different. Justin Jarvis was considerate and definitely made sure what I asked for, I got! Every person I dealt with from beginning to end was absolutely phenomenal, I will continue to be a repeat customer!
