Crash Champions Collision Repair Burke North

Mike Ehlers

★★★★★

3 years ago

This was the best experience ever with any auto repair related business. I was referred from insurance here for body damage to my Tesla model Y. The service from the initial call to make appointment to the final delivery was excellent, only wish i could give the customer support team a 6 star rating.. They kept me well informed on the progress for the repair, with my primary representative even letting me know that they would be out for 2 weeks and who was covering. They called weekly as they said would happen with informative update on progress and ETA update. Very happy with the finished product.

Paul Supp

★★★★★

4 years ago

Mercedes Benz approved collision repair center, Dan and Joseph know their cars! Don’t trust anyone else!

Margot Penaloza

★★★★★

5 years ago

My 2014 Honda Pilot was involved in a collision where the driver side fender/bumper needed repairs and paint job. The entire process with Pan American Collision Center was very smooth. From the initial quote to scheduling an appointment for repair to them working with insurance. The office personnel is very knowledgeable, patient and very courteous. I worked with Jay who was very attentive to the car repairs as well as my schedule in order to make it work. He did an awesome job of keeping me in the loop while my car was in the shop and gave me updates. Once the repairs were complete, he personally delivered my car to my home and took my rental car which gave me one less thing to do. Upon inspection of my vehicle, I was very impressed with the quality of the work. My car looks impeccable. It looks brand new. I am so pleased and impressed by all of the people involved to make this happen. Jay even arranged for a detailing job and also noticed they took care of my fogged up headlights. I will definitely be returning for any future vehicle repairs and recommend this shop to anyone and everyone. I am extremely happy and amazed. Thank you guys!!!

Maria Moreno

★★★★☆

9 months ago

My experience with Crash Champions began with great communication, quick service and delivered my vehicle with unnoticeable fixtures so it looked brand new. Thanks and I appreciate your efficient service.

Ana Rosa Ramirez

★★★★★

7 months ago

Hello, today at noon I visited the facilities to service my car and I loved the friendly and polite way in which they explain the process of the work done, thank you for the attention, 100% I would recommend this place to bring your cars, thanks to the people who attended me.

Eric Huang

★☆☆☆☆

Edited a year ago

Updated on 12/31/2024 ==================================================== I'm not able to reply Crash Champion's feedback regarding my comment, I can just add more comment here. Even though Crash Champion replied to my previous comment, stating that they were committed to addressing my concerns, the issue is still there. The latest feedback from Crash Champion is: "there's no way the company is going to pay $1000 for a piece that doesn't cost anywhere hear that amount even though we lost it. Yes, we apologize for losing that piece, but they also have to justify why we're ordering a $1000 piece for a part that only costs $50 " Actually, I don't care how much it costs for Crash Champion to get the model X trunk LED lid from Tesla, as I'm not able to buy it from market. However, this issue has been pending for more then 3 months... What should I say? ==================================================== I am very disappointed with the service at Crash Champion. My car was repaired in mid-August, but after I got home, I discovered that the LED light cover in the center of the trunk lid was missing. I am certain that this part was present when the car was being repaired. I went back to Crash Champion twice and asked the technician to look for the missing part. He assured me that he would order the part from Tesla and inform me once it arrived. However, it has been over two months, and I have received no updates from Crash Champion, despite making two visit in person and three follow-up calls to the front desk. With this level of service quality, I cannot recommend Crash Champion to others.

Dennis Mendoza

★★★★★

a year ago

based on my experience with this shop..I give it a 5 star..I brought my vehicle in to replace the driver side window after it got vandalized. estimated it will take 4 days to order parts, install, etc..but it only took 2 days, really awesone, they did a good job replacing the window with OEM parts, they even gave my car a courtesy wash..sweet. staff are friendly and professional, they will explain to you all the things they will do and how the process works. their estimates are competitive compared to other shops, and it is close to my house...will recommend this place to anyone who needs body works on their car....

Bethzy Sandoval catarino

★★★★★

8 months ago

Thank you so much to Brenda! for helping remove the scratch off my moms car. Thank you for your service :D i definitely recommend this place to repair your car.

Siddhant Jain

★★★★★

7 months ago

The staff and the service has been not only extremely professional but also more than helping. I got my car fixed here and it was really smooth.

Ben Cyrus

★★★★★

4 months ago

Great work. On time service, pick up and delivery. Happy I left my car there. Once again thank you Evelyn and Alisha.

kyannalynn williams

★★★★★

8 months ago

Really glad my insurance company worked with this place. Very good and fast service. Friendly workers. My car came back to me like it was like new. They will give you a time estimate for the work done on your car and finish way before schedule. Definitely will come back. 10/10 ✨

Julian Chairez

★★★★★

3 years ago

I took my 2021 vehicle to Pan American Collision following a motor vehicle accident. I was rear ended on the freeway and the rear of my vehicle was damaged. Geico recommended that i take my vehicle to this shop and to my suprise, i received excellent customer service. From the moment I stepped in, (Joseph Gallegos) heard my concerns and assured me that my vehicle was in good hands. I highly recommend this place. The service was fast and the staff was very professional. All replacement parts fit into place and my vehicle looks excellent. One thing i suggest is double checking your vehicle before you leave to ensure that every part listed as replaced/repaired , was indeed replaced/repaired. 👍🏼

Somen Choudhury

★★★★★

2 years ago

Excellent experience. Wonderful service. Everything went perfect starting communication regarding the process, providing estimate. Great workmanship. This place is highly recommended.

Fereshteh Sehat

★★★★★

4 months ago

Great experience with this place. The staff were friendly, honest, and kept me updated the whole time; best customer service ever . The quality of the work was excellent . Fair prices, fast service, and very professional. Highly recommend!

nisrein alnshaiwat

★☆☆☆☆

4 months ago

Extremely disappointed with Crash Champions in San Jose. I brought my car here after my insurance (State Farm) recommended them, following an accident that damaged my bumper. When I dropped off my car, I clearly asked them to call me and go over everything before starting any work. They never contacted me or gave me an update — they just started working without my authorization. They fixed only the bumper and charged my insurance around $4,000, but the car is still not drivable because of a transmission issue that they already knew about and never told me. I’ve been calling and leaving messages for weeks, and they don’t answer or call back. When I finally reached them through my insurance, the person on the phone was rude and unhelpful. Instead of taking responsibility or helping me understand what happened, they told me that if I don’t pick up my car, they will start charging me $170–$175 per day for storage, even though the car is unsafe and not drivable. This is unethical and unprofessional. They performed work without approval, left my car in worse condition, and now they’re trying to force me to pay a deductible and storage fees for a car that isn’t even fixed. I’ve reported this issue to the California Bureau of Automotive Repair and the California Department of Insurance for investigation. I would never recommend this location to anyone. Be careful — make sure you get everything in writing before allowing them to touch your car.

renee

★★★★★

8 months ago

Everyone who helped me from start to finish were extremely helpful. They explained what the process would be, reassured me their attention to details, gave me contact information, and kept me updated at all times. Not only did they make payment easy, but they even cleaned my car inside and out! Crash Champions has great, thorough service, and also give warranty for all their work. That says a lot to me. You will be very satisfied if you come here!!

Hole In the Wall Seeker

★★★★★

a month ago

Superb customer service with the ladies here. Updates were timely and staff was considerate. They didnt become detectives for the insurance company which felt awrsome. Work was like new and defect free.