Crash Champions Collision Repair Burke South

Uriel Bonilla

★☆☆☆☆

2 years ago

I do not recommend this place to anyone, especially if you have a Tesla. I came here blindly thinking it was still what it used to be when it was Pan American, I figured it would resemble the service I received back then; that was my mistake. Here’s my experience: 1. My wait was longer because I had to wait for another part that they didn’t know they needed until 1 month after I dropped my car off (they should’ve identified this as soon as they diagnosed) 2. The communication by my service advisor, Maria was terrible. Every time I called for an update she never called or emailed me back. I had to go in to get an update and would get an attitude from her like it was my fault. Like, I’m sorry for getting crashed into and following up on my car so that I can continue my life. 3. Once I received my car back after months of repairs the alignment went bad, only to find out that they didn’t replace the damaged subframe even though the insurance advised them to, according to them they didn’t need to because they misdiagnosed and said it wasn’t needed. Not only that, but they wanted me to pay for the alignment and bolts which I refused since it was their fault until Maria accepted with a response “I’m tired of dealing with this case, I’ll just have the shop eat it”. So here I was, driving my Model Y with a crooked steering wheel for another month until the subframe arrived. Once it did and I brought it in, I was expecting to get a rental car or uber credits paid for, only to get another response “Oh we used to do that as Pan American but we don’t anymore”, I had to pay out of pocked for this even though it was their mistake. Customers need to be put first in my opinion, I did not feel this way at all in this business. I will never return, nor will recommend anyone here.

Joseph Sickler

★★☆☆☆

2 years ago

I can not recommend this place to anyone. They rushed my car repairs and refurbished parts, which I was given an estimate indicating would be replaced. There were defects in the paint job on the right fender, and scuff marks from the accident were still visible on the front clip/bumper. When I pointed this out, I got an attitude from the service lady. Messed up because I was called at work by the manager informing me that my car was in fact ready for pick up, so I left work 4 hours early, (I work 74 miles away from thus place), all to see my car was not in fact done. The service lady said I could bring the car back, but I will not let this place touch my car again, nor should you. But hey, if you're looking for a fast job with sub-standard work at maximum cost, this place is for you. If you're looking for quality work by people who take pride in their craft, go elsewhere.

Mithran Menon

★★★★☆

2 years ago

The workmanship is great. Crash Champions Burke South did a good job restoring my Tesla 3 vehicle after it was damaged. The customer service is polite and attentive. Would have liked the car back sooner, and overall they did a nice job. Thank you.

Richard Duong

★☆☆☆☆

a year ago

I brought my car to Crash Champions to repair the damaged, it took 2 months to repair, and they charged a lot to insurance, almost $18,000 for a little dent on the side and the bumper got nock off. when I got my car back the back light was chipped, the sensor was not install correctly, one of the cover of muffler installed was not in place and they crashed the paint at the door. I had to brought back second time to fix, but they did not fixed the crashed paint. I talked to the manager he still doesn't want to fixed. This is bad place to bring your car here. yes, two years ago the name was Pan American they did a good job but seen they changed the owner is not good any more, 4.7 stars was Pan American is not Crash Champions Collision Repair at Burke South.

Danielle Hazard

★★★★★

5 years ago

Absolutely love my car!! Everything from start to finish was wonderful. Awesome customer service. Selena and everyone there was wonderful to work with. My car looks like I just got it off the lot and I am truly grateful for all of the hard work that was put into fixing my car after my accident. Wonderful company hands down. Thank you Pan American Collision Center!!! You guys are awesome!!!

Claudia Piech

★★★★★

4 years ago

I had a great experience with Pan American Body shop. From booking an appointment to picking up my car, everything went smooth and the service was amazing. I am extremely satisfied with the repairs! My car looks fantastic!. Maria, Jay and Selena kept me updated from beginning to end and they got the work done faster than I expected. Thank you for everything!

Tara Hunt

★★★★★

3 years ago

This place is awesome! Great communication, friendly people, great customer service, and my car was finished early! Marie was especially fantastic. When enterprise wouldn’t pick me up, she called me an Uber to be picked up and dropped off to get my rental. She also handled all the “dirty work” and straightened out the minor details of paperwork and estimates gone wrong. I didn’t have to do anything on my end hardly. She even ordered me a front license plate for my Tesla. She went above and beyond for me! I highly recommend this place and will be back if I ever need anything done on my car. Thanks so much!

weishan sun

★☆☆☆☆

2 years ago

To be fair, my first half of the experience with Crash Champions was fairly good. They got my Tesla repaired from a major weather damage, I got my car back in one piece in a fairly reasonable time frame. I could have given them 4-5 stars if my story ends here. But once they got their payment from my insurance, the customer service went quickly down the drain. At the pick up, I was told two small items were missing from my car. I can still drive it safely so I agreed to take the car and wait for them to get those two items repaired/installed later. So I waited and waited. Two months. No good communication after many emails. Empty promise again and again. They lost all the stars I could have given them, and they definitely lose me as a potential loyal customer.

Vik Toohey

★★★★★

4 years ago

Selina’s customer service was amazing. I was kept updated as to estimates and estimated repair finish regularly via text. My Tesla had been in this repair centre previously abs they do an outstanding job all round! Shuttle to the rental car place, communication with insurer and customer fantastic. Repairs are warranted for life and my car looks like when I just purchased it! Selina is super efficient and considerate and friendly and was a delight to communicate with. Highly recommend this company.

Namaad Jackson

★★★★★

a year ago

Crash Champion are by far the best. I had the pleasure of working with Sabrina from the Burke San Jose location and she was truly and I mean truly phenomenal to work with. She very knowledgeable, responsive, and overall her and her team took great care of me and my car. I am thankful for Sabrina and her team at rash Champions.

Brandon Lieu

★☆☆☆☆

11 months ago

I recently have sent my car to shop more than a week unfinished the job and I have send my car back waiting more than a month kept calling because the customer service who was taking care of my car never return my calls and also email. I have tried several attempts and with help with my insurance adjuster finally got the appointment to finish the remaining. It took a week in stead of a few days and they didn’t return my call and thru the email, although they already finished. I don’t think I will come to this place because customer service, and delivery is not on time.

Vinh Tran

★★★★★

a year ago

Amazing service! Sabrina was my service advisor and Liz & Isela were in the front office and they were all amazing. My Tesla needed extensive repair and the team did it all in one day! Super helpful, friendly, and professional. Would HIGHLY RECOMMEND for sure!

cynthia moran

★★★★★

a year ago

Just want to start by saying Liz gave me the best customer service, made me feel at home took care of my needs Immediately. Also, Frank gave me the estimates, and was thorough about what I needed on my car just overall great experience I’ve ever had. Thank you so much Crash Champions collision repair. My car looks fantastic! Like nothing ever happened.

Denny Lee

★★★☆☆

10 months ago

I do not recommend Crash Champions Collision Repair – Burke South. I went there to repair Tesla Model Y, with Frank as the assigned supervisor. After the first repair, the side mirror wasn’t properly installed, a worker’s brush was left in the back seat, the back seats were dirty, and worst of all—there were visible scratches on the inside of the door. For the second repair, I specifically asked the team to carefully inspect the vehicle before returning it. Yet the front door speaker was found detached, clearly showing the inspection had not been done. It seemed like every time one problem was fixed, another one showed up. I’ve completely lost confidence in leaving my car with this shop.

bryant santarosa

★☆☆☆☆

6 months ago

They stole a 800 dollar chain out of my truck and are refusing to help me locate the worker who took it. They disregarded me and claimed they would call me back to resolve the issue but failed to. Every time I ask to speak with a manager they say “theyre out of town and will be back next week”. Apparently everyone who has access to the cameras is out of town.

Danny

★★★★★

a year ago

Really fast and perfect painting. It is actually exceeding my expectations . clean room and friendly staff. They fixed the car almost 10 days ahead before Christmas. Color looks the exact same as stock

Karen Gilland

★★★★★

2 months ago

Great place! Most importantly, they a beautiful job fixing my Tesla Model Y. I had fairly minor work done: front bumper scrapes, some bent body and paint chipping off the front wheel area due the bent body. It’s looks perfect now! They had great customer service and were professional from beginning to end! Had to wait 2 weeks for Telsa to send parts, but once CC had the parts they fixed it with a couple of days! Office staff are knowledgeable and nice, HIGHLY recommend. They washed my car and tires and even charged my EV to 80%!