Crash Champions Collision Repair Clarksville

Rachael Basara

★☆☆☆☆

2 years ago

My experience with Service King after my accident left much to be desired. I brought my Jeep to their facility, hoping for a seamless repair process. Unfortunately, it turned into a frustrating ordeal. It took three return trips for them to resolve an issue with my A/C, which was caused by an upside-down part. To make matters worse, each time I used the A/C, it triggered problems with the fan meant to cool my engine, resulting in my car overheating. What was truly disappointing was the lack of accountability or any offer to make amends for the inconveniences caused by their mistake. Instead, I received my keys and was sent on my way without any acknowledgment of the issues I faced. A disappointing experience that could have been handled more professionally.

Phillip Corneice Hester

★★★★★

5 months ago

Friendly and prompt service. Kept us informed and completed in a timely manner.

Allycia Merriweather

★★★★★

a year ago

I called in a Tuesday and they got me in for an estimate on that Thursday. The lady I spoke with on the phone was super kind and informative. And the gentleman that did the estimate walked me through the process. Will be scheduling a repair soon

Ms K

★★★★★

5 years ago

After being hit and ran off the road by a semi truck my insurance company suggested getting the repairs done here. The work and quality of service they provided was amazing. Excellent communication throughout the entire process. My car was ready ahead of the actual date they gave me! I am grateful to have my car back looking good as new!

michael

★★★★★

4 years ago

In my original review I gave them 5 stars, but It showed up as 1 star at Service King. The were great and took good care of me, but I did mention that I had to pay for 1 day of car rental out of pocket because of delays complicated by the pandemic. The manager (Garret)called me a couple of hours later to solve any issues I had. He was very professional and very sincere and quickly resolved my issues with no delay. I would recommend the Service King on Wilma Rudolph blvd in a heartbeat to my family and friends. I hope the manager sees this review. Thanks for the great service!

CHARLENE HERNANDEZ

★★★★★

2 years ago

Excellent service, they left my vehicle immaculate, I remember that I told them that they left it as if it had just been taken from the dealer and that's how it was. They kept me informed daily by text messages of the process in which my car was going. and they delivered it super fast. I would like you to paint my other vehicle. TOTALLY RECOMMENDED!

Rebecca Paulsen-Wamack

★★★★★

a year ago

The work was great, it just took longer than expected. They expedited the repairs once they knew my rental was up for insurance and offered to cover the three extra days they needed to complete repairs.

naseyah mcmillan

★★☆☆☆

2 years ago

Unfortunately, I had a bad experience this time around with this establishment. They communicated with me well throughout my process. However, when I went to pick up my vehicle, three service lights were on, and my steering wheel was moving to the left. It was so bad I just turned around and told them I can not accept my vehicle in that condition. The following Monday my vehicle was ready and I was told they did an alignment and put it on the machine to correct the service lights issue. I have had my vehicle serviced on Fort Campbell Blvd and they did an amazing job. It's why I came back. I just feel giving a customer their vehicle driving in that manner with 3 service lights on is unacceptable and pose a serious safety issue. I was not pleased with the work. The people were respectful and nice which is why I gave them two stars.

James

★★★★★

Edited 3 months ago

Thank you for the excellent repair and very superb customer service above and beyond.

D V

★☆☆☆☆

a year ago

Highly recommend finding another place. We brought my wives car in for repair 10/10 on the body work looks amazing. The first time they said it was ready the body work was repaired, unfortunately my passenger front tire was still pushed back 2 inches. Needed a tie rod end and a lower control arm. Was told it was done and picked it up, within 2 days I had a complete brake failure. Turns out the mechanic didn't put the brake reservoir cap on so I sucked a bunch of air into the lines. Almost wrecked the car. They came and towed it back for more repairs. Was told it was done again, went and picked it up. Drove it to work it was making a loud noise and the brakes didn't feel right. Turns out they didn't tighten down my brake caliper at all. Bled the brakes myself tons of air in the system. This place does great body work but is going to kill someone with their shoddy mechanic work.

Alpha Predator

★★★★★

2 months ago

The "Old Trenton" location delivered. Customer Service, Quality work, Fast and Communicative.

Florence Costa

★★★★★

a year ago

I have never had a better experience with auto repair shops then I've had with Crash Champions. It was a pleasure doing business with them. Everyone was so pleasant. The woman at the front desk was very helpful and efficient. The technician who greeted me when I got there to drop my car off and also when I came back to pick it up, was so very nice. The lady at the front desk even called Enterprise when I got there and had them bring a rental car to me. When I came back to pick my car up she said I could leave the rental car there and she would have Enterprise come and pick it up too. So I was never without a car and never even needed a lift from anyone. The communication throughout the repairs was excellent. They didn't miss a beat!"The repairs that were done to my vehicle were perfect too. My car looks brand new again. And you surely can't beat the lifetime warranty. I have had only the most pleasant experience you could imagine and not a single thing to complain about. The only thing I have left to say is a great big thank you to every one there. I couldn't have had a better experience or asked for anything more from start to finish!

Carlos Rivera

★☆☆☆☆

7 months ago

This shop charged my insurance for new parts. After I complained about the paint job not matching the color; they handed me my old bumper. But wait It had more scratches, had never painted and, to this day still crooked. Crash Champions is that one champion trash; you should avoid at all cost. They very well deserve to file for bankruptcy

SHAWNA HERNDON

★★★★★

9 months ago

Crash Champions was great! From the initial drop off to the day of pickup, they communicated every step of the way. Dealing with an insurance claim is already stressful enough, I was so grateful that Crash Champions made this such a smooth process. I was also pleasantly surprised by how clean and beautiful my car was returned to me. I swore I had new tires they were so shiny! THANK YOU for making this experience so easy, I’d recommend this company to everyone!

kalyn Defreitas

★☆☆☆☆

4 years ago

I had a car accident last saturday could not come sunday because they were closed and my job makes me work 6 days a week for 12 hours straight. Service Body called me Wednesday Afternoon at the last minute instead of Monday Morning to call and tell me that I need authorization to work on my car. It has been sitting in the parking lot for 4 days. Somebody can easily grab my belongings. They lied and told me they can fix my tire by taking to discount tire for free. I get a text from my adjuster saying they cannot do it and it would charge $163 for ONE TIRE. I will never come to this place again.

Sky Morales

★★★★★

a year ago

Great place, Great Team, Great communication, Quality Work. It took 2 weeks and 6 days for them to fix my truck which seems like a long time but It’s understandable for the amount of other cars they also have to prioritize. Only complaint is time but nothing you can really do. Recommend if you’re in Clarksville & you need repairs.

Sabrina M

★★★★★

4 months ago

My car was damaged after someone unsuccessfully tried to steal it. The staff here were extremely communicative, helpful, and understanding. They fixed over a thousand dollars worth of damages within a week and a half. They sent me text updates regularly and were extremely friendly. They also worked well with my car insurance. I would strongly recommend them to anyone!