Firestone Complete Auto Care

Tyler Perez

★★★★★

4 months ago

Never had a bad experience coming to this Firestone, they’ll take care of you any day, any time. Always super friendly, clean waiting area and updates on your car. Highly recommend!

Kristie Montjoy

★★★★★

5 months ago

I’ve been coming to this Firestone for a while now, and they’ve always treated me right. The staff is friendly, honest, and really takes the time to explain what’s going on with my car. I never feel pressured, and the work is always solid. It’s nice having a place I can count on — that kind of trust means a lot. Highly recommend this location!

La Questa Summeour

★★★★★

6 months ago

Steve Hubbard is amazing! He is so kind and honest. He explained the full process so I could understand the work being completed on my car (even showed me pictures). I love this location and the staff they made me feel at home and explained everything so I wasn’t blindly spending money and as a person of color this is a must for a company I choose to spend my money at. Fast and friendly service so definitely give this location a try.

Tamara Bryan

★★★★★

5 months ago

We had a solenoid go bad on our car. They fixed it. A little time passes and that part failed again. They took care of it 100%. The manager, Steve, let me know we were a tad over the mileage on our "guarantee", but knowing my husband's work schedule and attempts to get it here sooner, he honored the guarantee and covered it 100%. As long as I live in the Clarksville area, this is the ONLY place I will ever take my car. Great service, great people.

Lauren Tucker

★★★★★

3 months ago

Came in with a flat…found out I had nails in two tires. They were able to fix them up in little to no time! Everyone is so kind and happy! It was the best experience I could have had in this situation

Anna Reuter

★★★★★

8 months ago

🙌🏻 Excellent service & care of our vehicle. Went above and beyond to get our vehicle fixed so that we could get back on the road to get back home. ❤️ Thank you so much Dakota, Steve, Jim & Matt! We appreciate it more than you know. 🙏🏻

Rebeka Giroux

★★★★★

5 months ago

I got an oil change and brake replacement (not on the same day). Everybody was very friendly. I especially enjoyed Steve, who made me feel less anxious overall. The gentlemen working on my car did an excellent job and I am still alive afterwards, which certainly adds to the experience. I even ended up signing up for the credit card, which added some discounts.

Lindy Zimmermann

★★★★★

3 months ago

I’ve been visiting Firestone in Sango, TN, on Winn Way, for quite some time now. I really value how easy it is to drop off my car there. Steve and the staff are always so friendly and give me great information. I’d definitely suggest this place for all your vehicle maintenance needs.

Syed Naseeruddin

★★★★★

4 months ago

Super fast. Changed out all four of my tires 3 hours earlier than they said that they would have it done. Very happy to have a great experience here for the past 5 years. The only Firestone I come to!

Alan James

★★★★★

5 months ago

I called ahead late in a Friday for a tire rotation, balance and alignment. Store advised that Saturday was fully booked and the next appointment was on Sunday. I went ahead and dropped the car on Friday evening on the way to dinner and told the store that Sunday was fine and I didn’t need the car on Saturday anyway. As we were paying the check at dinner on Friday, the store called and said the car was ready. Since there was still time available late on Friday, they went ahead and performed the work. Thanks again for the quick turnaround when it wasn’t necessary. Always had good service from the team at this location.

James Henry Taylor V

★★★★★

5 months ago

Mr. Steve was excellent with customer service. He's an authentic and genuine guy. He is also very knowledgeable. I had a fast turn around on my vehicle. It rides great. I think I found my new Auto Care home. Go check em out!

Theresa Walker

★★★★★

5 months ago

We have been coming to this Firestone auto care Sango location for over a year now. It is easy to schedule an appointment, the work is always completed in a timely manner, and they do not pressure you into other services unless there is a great need to do so, i.e. a safety issue. The people working at this location are courteous and respectful and our vehicle is never dirty with grease after servicing. Great location, great service, great people 🥰👍👍👍😃

Britany Pracchia

★★★★★

a month ago

Excellent service, Valentina is very knowledgeable and easy to talk to. I had my brakes and brake fluid taken care of and the whole process was a breeze. Will definitely return to them for all my vehicle maintenance.

Nathan

★★★★★

a month ago

Came here for the first time today to patch a tire. I had a screw in it, and wasn’t sure if it would need a patch or not. Jim was very nice and they inspected my tire and let me know no patch required, and even were enough to fill up my tires. Very good experience for my first time here!

Travis

★★★★★

2 months ago

I cannot say enough about how pleased I have been with their service. My first visit here I bought four new tires. Within the next few months I had to come back multiple times because I ran over nails or hit potholes. One time they were able to patch my tire and charged me nothing because it was under warranty. A second time my wheel rim was bent due to a pothole, and they again fixed it at no charge. Every time I’ve come to this Firestone it has been as a walk-in, and I have never waited more than two hours for them to complete their inspection and repair my tires. They have been about the only mechanic in Clarksville that have not wasted a whole afternoon of my time or recommended random services so they can take more and more of my money.

Aubrey Higdon

★★★★★

4 months ago

10/10 experience. shoutout to Joe & Reuben! I needed just one tire replaced with same day installation on a budget. When they didn’t have the tire I needed in stock, they made some calls and made sure they got a tire in time for my requested appointment time! Joe gave me a call back in a timely manner and let me know they had found a tire for me. Not only was I in & out in less than an hour, but I was given a discount as well! friendly, helpful, and I was back on the road in no time, without breaking the bank. Thanks Joe & Reuben!

Jessica Gilkes

★☆☆☆☆

a month ago

Took my SUV in for an oil change. Had absolutely no issues with my vehicle. No lights on the dash. Picked up my vehicle drove it down the street and the engine light comes on and there's a burning smell. Brought my vehicle back immediately. After they inspection it. I was told oil was spilled during the oil change and the reason the engine light was on was because of an O2 sensor. Was told oil being spilt wouldn't have damaged the O2 sensor. I spoke to another mechanic that confirmed it would. They refuse to take responsibility.