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About Business
For professional Car Repair care in Las Vegas, NV, Enterprise, look no further than Crash Champions Collision Repair Falconis. Their team excels at delivering top-tier results for Auto body shop, Auto dent removal service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.1/5 rating based on 67 pieces of feedback. They have become an integral part of the Las Vegas, NV community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Enterprise, Crash Champions Collision Repair Falconis is ready to assist with your next project or repair.
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Google Reviews
Ernest M
★★★★☆ service requested: fix my passenger side bumper. Quality: The only thing i can say was the customer service I can experience because my car could not be repaired because it was reported as a total loss. super bummed even writing this review. value: everything was done through insurance so i have an N/A here for now. I really liked working with Sam, when the times when he was avaiable. Super cool and there is usually someone up front to point you in the right direction. Ill def come here next time if in this mess again.
Justyna Koszela
★☆☆☆☆ I had an absolutely terrible experience with this place from start to finish. The customer service is atrocious, and it felt like no one had a clue what was going on. The front desk staff was completely unhelpful and uninformed, and every time I tried to reach out for updates, the managers were never available. When I finally did get in touch with a manager, I was told to wait—and I actually saw him napping in his conference room. Ridiculous. My car was involved in an accident, and after waiting for a month for repairs, it was returned in worse condition than when I dropped it off. The paint was smeared, the gas cap was broken and misaligned, and the wheels were out of alignment. To top it off, the shop accused me of lying about red paint on the rims, which came from the car that hit me. They claimed they weren't informed that my car had been spun around, but there was clear documentation and photos from the accident, showing exactly what happened. I don't know why I should be expected to have detailed knowledge about what broke or what was damaged from the impact. Should I have been conscious enough to point out all the details myself? We ended up bringing the car back three times for further repairs. After the third time, we were told to keep the rental car and that they'd cover the entire cost. Silly enough, we didn't get this in writing. Now, six months later, the Enterprise rental car located inside Crash Champions is charging us over $500 for an extra ten days that the store had promised to cover. They claimed they did more than they promised. Sure, if you consider the fact that our two-year-old Mercedes is practically ruined after the accident and the horrific service at Crash Champions. Why wasn’t the case closed after 90 days? Why was I never given a bill for the $500, only to be hit with this charge out of nowhere? To make matters worse, the district manager was no help, even though he was the only one who actually looked into the case and had a real conversation with us—unlike the store manager, who loves his naps and clearly couldn't be bothered with customer concerns. On top of everything, after I brought the car back for further repairs, it sat untouched in the parking lot for 10 days. We live nearby, so we passed by the lot multiple times a day, and it was obvious that nothing was being done. When my husband called to ask what was going on, the staff had no idea where the car was or why nothing had been done. The shop had closed the claim without informing us or the insurance company, making it seem like we had abandoned the vehicle. Overall, I am beyond frustrated with the lack of professionalism, communication, and accountability. I would never recommend this place to anyone
Skeleton Bro
★☆☆☆☆ I came to this body shop after my Cadillac ATS got into a wreck with damage to passenger door and quarter panel. They told me about a month for repairs. My major problems are after I got the car back multiple parts weren't installed properly I had to go back because they forgot to tighten the break caliper on the driver side, then they also forgot to tighten the bolt on the negative battery terminal multiple clips are missing that holds in the weather striping. Honestly it seems like very few people working there take pride in their work. If you need body work l'd recommend L's Body and Paint I regret not going to them. The paint work itself was decent but again they could've spent more time in polishing it up
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