Crash Champions Collision Repair Irving

Ryan McLain

★★★★★

3 years ago

I have never experienced better customer service in any industry ever. the general manager Michael really takes pride in his customers! christine is always friendly and happy to help on the phone. i’ll be back again the next time someone decides to crash into me! it is hard to get someone on the phone or someone to return your calls but it’s a very busy place. the updates are great every few days on the progress of the car.

Rosa Newman

★★★★★

11 months ago

Certainly! Here's a positive review you can use for Hoa Phan. ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Hoa Phan for some repairs on my car, and I couldn’t be more satisfied with the experience! From the moment I arrived, Hoa was friendly, professional, and knowledgeable. He took the time to explain the issues with my vehicle in a way that was easy to understand and provided a transparent estimate for the repairs. Not only did he fix my car with remarkable skill, but he also completed the work in a timely manner, which I truly appreciated. The quality of the repair was outstanding, and my car runs like new again! I highly recommend Hoa Phan to anyone in need of reliable and excellent automotive service. Thank you, Hoa, for your exceptional work and dedication to customer satisfaction!

Soheb P

★☆☆☆☆

2 months ago

They don’t have the sense to check for wheel alignment on a driver side collision. Cost us an extra $1k to repair stuff on the side from another shop. Avoid.

Nelson Danh

★★★★★

10 months ago

I would like to say Raven and Hoa provided amazing customer service above and beyond throughout the whole entire process! They also answered every question without hesitation! They were thorough and transparent! I wish I would have gotten the name of the person that drove me to enterprise to pick up my rental. I really appreciate that service that they provided! I also really appreciate that they took care of my rental when I came to pick up my vehicle! They sure did make things really easy and smooth! Also the crew that worked on the vehicle also did an absolutely amazing job too! I will definitely be coming back to the shop in the future if I ever have any other vehicles that need repairing. I am 100% satisfied with the work that they have done. I will be recommending others to this shop!!!

AC Cho

★★★★★

11 months ago

My experience here was absolutely great. Just to preface, I've been going around trying to get estimates of my car that was recently damaged in an accident. Some places won't do it, even if it's an approved shop for said insurance carriers. However, here, the person who helped me, David, was extraordinary. He explained the whole process with me, took detailed pictures of the car, and just overall walked me through the entire process from beginning to end. His professionalism was outstanding and just took his time and effort to help me out. If you see this David, I want to thank you again sir!

Brandi Ishem

★★★★★

10 months ago

Hoa was extremely helpful!! I’ve been to several auto shops within the last two days and they weren’t able to help me. I came in as a walk in and was able to get my headlight fixed within 10 minutes even with him taking breaks to helping other customers. I can see the genuine concern and care he has for his job.This is my go to shop now due to the overall experience, environment, urgency to be helpful, and tips that I’ve gotten. Thank you again so much Hoa your customer service skills are the best I’ve experienced ever!!!

Brianna Carter (UniqueIvy)

★☆☆☆☆

Edited 3 years ago

This location almost had a lawsuit against them for basically not doing their jobs right the 1st time. My car was fine with the dent in it, at least it didn't risk my life like they did me. Then the excuses they had were dumb, but they fixed their mistake and gave me a rental car so that's why it's a 2. Edit, changed back to a 1 cause they KNEW they put my life at risk. They KNEW that was going to happen. If you wanna keep your life, I suggest using a different service that won't cut corners 🤷🏿‍♀️

Andrea Salazar

★★★★★

11 months ago

I just had to come on here and say that Hoa Phan was amazing ! He was was super helpful, checked out my car almost instantly and got me on my way! Super Nice, straightforward and he did an outstanding job! great service! 10 out of 10 recommend him !

Shannon Frahm

★★★★★

10 months ago

I 100% recommend this location from start to finish. Hoa Phan and the entire team was very friendly and I received updates on where my auto was in this process. Explained everything and answered all my questions. I received a what looked like a brand new car it was clean inside and out when I got it back. This was better than what I received at one of the high end dealerships. If I ever have another accident of any kind I will not hesitate to have it fixed at Crash Champions in Irving. Thanks for making this process so fast as easy. I felt a great energy when I dropped my car off and I did not feel that type of energy at that high end dealership. I don't have after pictures at this time but when I do I will add them.

Jessenia Limones

★★★★★

a year ago

I’ve had my car repaired at Crash Champions twice now, and I couldn’t be more pleased. The service was top-notch, the quality of work exceeded my expectations! A special shout-out to Hoa Phan for his exceptional customer service.

Memo Medo

★☆☆☆☆

a year ago

I regret that I dealt with this insurance company that they sent me to their repair shop to have my car fixed over their place Repair shop fixed part of the car and left other part incomplete fix When I received the car from repair shop I test the car after test was noises at the left side wheel and check engine light on I spoke with danial about the dash board light and left wheel noise he reset the engine light and he told me the low arm need to replace and I have to get approve form insurance to replace the part After three days, the insurance company spoke to me that the car could not be repaired because they had paid from the beginning for repair and the repair shop he tell the insurance company my car has high mileage And these sound was before the accident but , the noise that my car is making right now was not there before the accident Already i brought the car for repair was not drivable by tow track to repair shop to fix the suspension at left side and the fender but the don’t fix the left side wheel They claimed the car has high maillage and the part was damaged before the accident (They give excuses because they don’t fix my car correctly) The service was very horrible service and The deal was with repair shop to fix the left wheel damage and body damage but the don’t fix the left wheel where is credibility .

Orhan E

★☆☆☆☆

Edited a year ago

I left my car here a month ago and have since experienced five delays, each communicated only after the previous estimated completion date had passed. The service is consistently late, and communication is poor. I will continue to provide updates. . After a month, I finally got my car back. While the front left of the car appears visually repaired, I immediately noticed several issues: the front left signal light, and fog light were all not working. They ordered the fog light when I realized it. It's hard to understand what was actually fixed during this entire month. Update 1: I initially gave 2 stars, but based on this outcome, I’ve downgraded it to 1 star. Terrible job. Avoid this place. . Update 2: It has been 2 months and I am still waiting for the fog light.

Melissa Contreras

★★★★★

a year ago

I recently visited Crash Champions and had a fantastic experience. The staff was very friendly and knowledgeable. specially Hoa Phan, and they took the time to explain everything that needed to be done. The service was quick and efficient. I highly recommend Crash Champions to anyone in need of car repairs or maintenance. They truly go above and beyond for their customers!

Ryan Brenner

★★★★★

4 years ago

After a fender bender. We brought our car to service king in Irving. The staff is friendly and helpful and their service was outstanding.

John Eddy

★☆☆☆☆

a year ago

I came to this location for an estimate as recommended by State Farm. While it wasn’t the shop's fault that they didn’t have my claim number, the attitude of the staff was very unfriendly. The atmosphere felt unprofessional, and there was barely anyone attending the front desk. During my wait, about four employees walked out, leaving clients waiting without assistance. I had to approach someone in the back office just to get help, and it seemed like no one was interested in doing their job. Overall, I left with a bad impression and wouldn’t recommend this location.

Bianca Salinas

★★★★★

a year ago

Five stars of course! I am highly satisfied with my service here at Crash Champions. They were very easy to work with, explained every part of what would happen to my vehicle. Customer service was 5 stars. I worked with Sergio and he was very kind. One of my favorite things was the app that Crash Champions offers. It kept me updated with my vehicles time of completion, instead of me calling and asking. I have already referred family members over to Crash Champions.

Shashi Sekhar

★★★★★

a year ago

Excellent Service at Crash Champions in Irving! I had a great experience at Crash Champions in Irving. Hoa Phan provided exceptional service, keeping me informed throughout the process and ensuring my vehicle was repaired quickly and efficiently. Highly recommend!