Crash Champions Collision Repair Santa Rosa

Lynn Darling

★★★★★

2 years ago

I can't express enough how much I appreciate what a great job Crash Champions did and for how supportive they were when I had a death in the family and I needed to leave my car a couple extra days. They were wonderful to deal with and did a fabulous job repairing my car. I would highly recommend them. Angela and the other gal in the office were terrific as well. Definitely recommend them. Great job and fantastic customer service.

SWAT osu

★★★★★

a year ago

Jerry is the best! He walked me through start to finish of my 2007 Honda Accord from water damage. Went above and beyond to make sure my expectations were met. I'm very happy with the results. Very professional shop, thank you!

Charles Borges

★★★★★

a year ago

Excellent service throughout the whole process. The quality of work is beyond expectations. They are great at walking you through the process and keeping you informed of your repairs. I would highly recommend crash champions to anyone that needs repairs to their vehicle.

C M

★★★★★

a year ago

Perfect, brilliant outstanding please go see the team at Crash Champions if you need work done on your vehicle. They keep great lines of communication open. They work with your insurance company and just make it easy to relax and wait for your vehicle to be repaired. The team is really kind. I especially enjoyed working with Jerry. Tell him Cela said he’s the best. The guys in the back doing the work are the real heroes. I can’t even tell that there was any damage to my vehicle. Best to you Crash Champions.

Jisun Park

★★★★★

10 months ago

Carl is the man!!!! I came in to get a quote on the fender repair because it was slightly pushed back which caused my passenger door to break every time I opened the door. Carl came out to assess the car and I told him the issue. He said he could use a trick to see if he could fix the problem. I consented and he brought a small tool and push forward the fender and the creak noise was gone!! That's all I wanted and he fixed it at no cost!!!! Thank you Carl and my bank account thanks you too!

Gabriella Higgins

★★★★★

9 months ago

Company was awesome! Friendly, updates all the time and my car was done prior to estimation. My car was given to me cleaned inside and outside. Would return to this company anytime.

Ashley Iannone

★★★★★

a year ago

Would highly recommend crash champions for your auto body repairs. There customer service is very good. And an overall pleasure to work with. Kept me informed throughout the whole process. When I received my car back it looked as good as new. Over all satisfied with the job they did.

Ash B

★★★★★

11 months ago

Everyone was super helpful. Raven answered all my questions the first day and even the next when I called with more questions . My car was done way sooner than expected and the job done was perfect. The gentleman that helped me when I picked up my car even gave me a great recommendation for some other work on my car that they couldn’t provide themseleves

Patricia Hewes

★★★★★

7 months ago

The staff is friendly , courteous and knowledgeable. We so appreciate how well the repair looks. They returned it clearer and shinier than ever. Your receptionist is great. Thanks to Charles and John for all their help.

Tracie Parker

★★★★★

6 months ago

Sony was at the counter and a very entitled customer came in and was very rude. Sony not only was professional and curtesy she handled the rude customer with much more respect than I would have. The customer was late for her “appointment” that was re-scheduled because she missed her last appointment on Thursday. Sony would be an amazing person to work with or for! Hands down GREAT job!!

David

★★★★★

7 months ago

From the team manager to the customer service representative, Charles, and the technicians who repaired our car, everyone was exceptionally professional, friendly, and eager to help. They went above and beyond our expectations, and we will definitely return to this team for any future car repairs.

R H

★☆☆☆☆

a month ago

The shop did not fasten the lugnuts on my wheel correctly, which could have caused an accident. When I returned to have this fixed, the manager claimed that the technicians did not remove the wheels to perform the earlier repair, even though the clips to remove and replace the damaged bumper are located behind the wheel.

Alan Hennessy

★★★★★

a year ago

My car was struck from behind while I was making a turn recently, and the other drivers insurance accepted liability. They sent me to Crash Champions. Not knowing what to expect, I was immediately set at ease by my service rep. She was very nice, customer oriented, and very knowledgeable in how to deal with this kind of situation. She explained very thoroughly the steps in the process and how long it would take. My car was finished the day she said it would be, and it was clean inside and out. I would recommend Crash Champions to a friend.

Megan F Gordon

★★★★★

6 months ago

I went to Crash Champions and am very happy with the service. The office staff and environment are comfortable and friendly, the person handling the claim was SMART and remembered the details of my travel -work and family life needs which seemed above and beyond ! My car is an unusual color and took an extra couple of days to match up but it’s perfect and I received text and voicemail updates in a timely manner. I really appreciate them.

Nathan Prowse

★★★☆☆

2 months ago

Was out my vehicle to long for a basic repair. (Door and rear view mirror). Took them 6 weeks and had to call to get updated every week. Room for improvement for sure. Quality of work when I got it back was good.

Florian Mahe

★★★★★

3 months ago

Very friendly staff, very welcoming. Gave me daily updates on the state of the repair. My car was ready sooner than expected in a perfect condition. They even cleaned it. And I did not pay of a cent because they were approved by my insurance. Highly recommend!

Michele Goddard

★★★★★

4 months ago

I made a visit to Crash Champions, unscheduled, after hitting a deer on the coast the night before. Lucky for me I regained control of the car, luckily the damage included a bumper that separated by about 1/8 inch and two missing sensors and covers. Ever at CC took a look and we surmised that the sensors were still behind the bumper as they were going OFF on my trip down to Santa Rosa from the coast. He was quite busy but out of concern that we might loose the sensors if I tried to return another day he had it brought into the garage immediately. Lucky for me the bumper is warranty work from two years ago. Also lucky for me I realized three weeks ago when the car was in a foreign car show that the bumper had separated by 1/16 inch and it was on my mind to come back in. Also lucky for me I was told repair work guaranteed for a lifetime. After being in the garage for a short period of time the guys were able to replace the sensors back in place. Unfortunately the bumper pin being broken left me a decision to live with a separated gap of 1/8 or buy a new bumper. At this time I will live with it but will definitely get it replaced before the next car show. Let’s say no one should ever have to experience an accident but this one was so lucky because I had Ever and Crash Champions there by my side to get me back on the road repaired as quickly as possible. They work magic and I am truly grateful for companies like CC and good people like Ever and friendly front desk staff.