Crash Champions Collision Repair South Waco

Charity Stephens

★☆☆☆☆

2 years ago

Make sure you do a walk around video inside and out with as much detail as possible to every aspect of your car related to work they will be doing and not: so when they ruin something you will have photo evidence. Communication was not a positive experience. I was texted my car was “100% ready” but when I went they hadn’t even started the interior work. Would never recommend based on communication and damage done to car interior

Bryan Hart

★☆☆☆☆

2 years ago

Contacting Service King was a complete waste of time! I will not be using or recommend anyone use this company. I recently purchased a used vehicle that had some scuffs and minor paint blemishes on the front bumper. I wanted to have the bumper repainted. So, I contacted Service King to get an estimate. I called and explained the situation to the Service King representative and I explained that I would like to have the bumper repainted. The representative stated they could help with that and asked if I would be filing an insurance claim or paying out of pocket. I explained that I would be paying out of pocket for the work. The representative set the appointment and sent me a confirmation via text. Upon arriving for the appointment, the desk clerk stated that they had completed all of their appointments for the day and didn’t have anymore appointments. When she was asked to double check, because I had a confirmation showing that I had an appointment at that time, she then stated that she had in fact found the appointment in the system. It was again explained that I would like the bumper repainted and had booked the appointment for an estimate. The clerk then stated that Service King does not paint vehicles, nor do they accept payment out of pocket, and will only do work through insurance companies. If you didn’t want my business or money Service King, you could have just told me. You didn’t have to waste my time and gas to travel out of my way for a useless appointment.

Cameron Sifton

★☆☆☆☆

Edited 2 years ago

Useless company with useless service managers. I got in a single vehicle crash with minor damages and was recommended crash champions. They originally told me 3 weeks to fix the vehicle. I had to call the day of the pickup to see the status of my vehicle and they told me they had done no work on it and told me another 2-3 weeks. Again I had to call to get updates on my car and they would give me vague answers. They ordered one part 4 times and kept getting the wrong one according to them and they told me I had to order it or take my car to another shop. 6 months later I finally recieved my car however there were still visible damages and I have a "tire pressure monitor system" problem now (most of the damages were to my front left wheel). Useless company do not take your car here for repairs they will constantly lie to you. Before they reply with their "lifetime warranty" and "satisfaction guarantee" I have no faith that you will fix the problem in a reasonable amount of time. UPDATE: My car showed it had a tire pressure monitor problem so I took it to a Honda dealership in Canada to fix it. They said that the sensor was completely hollow and not installed correctly. Makes me question the rest of the work they did on my vehicle. Absolutely useless company

dennis thompson

★☆☆☆☆

a year ago

Had took my car in for inspection. But they claim they had no information based on my appointment :( had called my insurance company and they said the information was correct and everything was in place:( claim a inspector had came in looking for my car but nobody had ever contacted me. I know how systems like these works consider I use to be involved in the hotel business :) it’s very unprofessional to not have the proper information placed in the system customer service could be Bit better :)

Melesaun Greathouse

★★★★★

a year ago

What a wonderful, helpful, kind place to take your car. We hit a deer the night before. We are currrently Traveling across the United States. We needed to keep going and couldn't stop for the repair. He told us the risks.The owner helped us and told us what needed to be done. He helped patch our car together and sent us on our way. No charge. Even gave us the duct tape. I would totally recommend Crash Champions South Waco. What kind people!!!!

Jennipher Godfrey

★★★★★

a year ago

I deal with this location professionally, and I have to say that Kristin is top tier! She's polite, knows what she's doing, and doesn't just sit and boss everyone around. She's proactive and attentive. She communicates very well with myself and other employees within my company. I would (and do) recommend this crash champions location!

Jazmyn Marie

★★★★★

a year ago

I had the most wonderful experience with crash champions! Kristin was amazing- empathetic, kind, and communicated so effectively with me the entire time! Plus, after leaving my car with them, all correspondence with insurance and dealership was handled for me which was such a relief. Super thankful for my experience here!

heather gibson

★★★★★

2 years ago

Had the best experience with getting my car repaired. They kept me in the loop and updated on all of my repairs throughout the process. The whole team was very personable and friendly. They made sure that I was satisfied with everything! Keep up the great job!

David Jones

★★★★★

a year ago

Was told my mustang would take about 2 weeks to fix, only ended up taking about 1 week. It's looks brand new, inside and outside cleaned professionally. I highly recommend this place and would do business here again in a heartbeat!!

Dustie Sanders

★★★★★

a year ago

The employees who work here are very helpful and courteous. They were honest and made me feel very comfortable when discussing my options for repairing my vehicle. I will definitely use them again, if necessary, and I will refer them to others.

BoChao Jin

★★★★★

2 months ago

Great service and quality of work, great price and fast delivery. Zach is amazing!

Randy Grant

★★★★★

3 months ago

Twice (unfortunately)lol,Ive had to rely on top quality work ,get my 2 or old vehicle back to looking Better then New.Thanks 4 past work and the schedule work upcoming

JD CALLAN

★★★★★

a month ago

FANTASTIC SHOP TO WORK WITH. THEY HAVE A STRONG CUSTOMER FIRST ATTITUDE AND STRIVE TO MAKE REPAIRS GO A SMOOTH AS POSSIBLE, EVEN WHEN THERE ARE HICCUPS. THEY DO THEIR BEST TO MAKE SURE THINGS STAY ON TRACK AND THEY ARE CAREFUL TO VERIFY THAT THEY HAVE TO CORRECT PARTS AS QUICK AS POSSIBLE.

Lolo Denise

★★★★★

2 months ago

I’m very satisfied! They keep you informed with weekly updates and my vehicle was repaired sooner than expected!! Ashley was so kind and friendly!

JAIME VILLARRIAL

★★★★★

5 months ago

Had to have some work done on my vehicle recently. They said two weeks, only took one. Whole process was rather painless and easy. Car looks great and they even returned my rental car for me. Highly recommend!

Shanna Meleen

★★★★☆

2 years ago

I took a little bit to think of what I wanted to say. I gave the rating that I did mainly because communication in the beginning wasn't that great. It wasn't until close to the end of the project that it got better. The initial project was a frame swap and front end repair on my 2012 ram 1500 pick up. And I really do have to give it to service king, this was a difficult project from the beginning and they took it on to get me my truck back. Took about 3 1/2 months to complete because it took a while to find my truck frame which is no fault on service king. Parts are hard to come by now a days and I'm also a mechanic myself so I understand. There were a few mechanical issues that arose once I got the truck back but service king was VERY QUICK to address the issues. I am overall satisfied with the repairs done to my truck so I'd like to extend a THANK YOU to them for making it possible to bring my truck home. Please work on your communication in the future. And I'd like to give a HUGE THANK YOU to Debbie for staying in touch with me and making sure the repairs were done right. And Eric for the outstanding job on the body work. I know that wasn't an easy task.

Destiny

★★★★★

a month ago

Great communication. Friendly staff. Excellent job. Fast work considering what they have to do when a car is damaged. My car looked brand new inside and out when I picked it up. Hope I dont need body work on my car again but if I do id come here. Definitely recommend