RNR Tire Express - Waco

Andrea Rodgers

★★★★★

6 months ago

Went to check out this Business yesterday and was greeted by Jennifer and a beautiful African-American lady with a great personality. They explained the whole process. I was overwhelmed by the helpful attitude they had she gave me my options And I will definitely be back next week. Keep these two ladies and the redhead gentlemen.

Joseph Holomek

★☆☆☆☆

Edited 4 months ago

Friendly staff quick to get vehicle in however scratched wheel on my hellcat pointed it out b4 left they said they would get it taken care of days past by. Manager calls me in to try and prove me wrong with video which did not disprove anything I told him I would be fine just to see if they could repair not replace I should have had replaced but was being nice he said he would have someone fix that was over 3 weeks ago still have heard nothing from them dont risk it.

Jo Bishop

★★★★★

2 months ago

Everyone that works there was the best they made it for.they order my tires and came right in I was notified as soon as they arrived the man in shop loaded my old tires for me .I got four tires and a alignment and help process was quick so I'm very thankful for all they did. Thanks Jennifer

Joann Trevino

★★★★★

4 months ago

I came for new set of tires and was pleased to ask questions and received quick and accurate answers from Verenice and Tony! Then on top of it all..they were super quick to put tires on, balance and alignment and sent me on my marry lil way! Thank ya bunches ...def coming back next time I'm in need

Do Phat

★☆☆☆☆

11 months ago

I had a terrible experience with RNR Tire Shop that I feel others should be warned about. While I was out of town, I had a tire blowout on the highway. I called RNR to confirm that they had a specific tire in stock. I even read them the catalog number and double-checked—they assured me multiple times that they could replace that exact tire. After getting a spare on with the help of AAA, I headed over to their shop as instructed. They told me to wait for 30 minutes for a technician. After waiting around, they suddenly told me they couldn’t sell me the tire because it’s only available in a set of four—something they definitely knew in advance. When I asked why no one mentioned this over the phone, I was met with gaslighting from the so-called manager who claimed, “I don’t know what you heard.” It felt like a bait-and-switch tactic. They strung me along until it was close to closing time, effectively eliminating my ability to go to another shop. This kind of behavior is manipulative, unethical, and shows a complete lack of integrity. It’s clear they were trying to trap me into a bad deal when I was vulnerable and low on options. Extremely scammy business—avoid at all costs

Jesus Dominguez

★★★★★

a month ago

I had a small issue with my tire, and they fixed it right on time. Great customer service. I will recommend them to all my friends and family.

Daniel Silvas

★★★★★

2 months ago

Jennifer and her staff on S. Valley Mills Dr. are great people. I’m an old guy with no patience. They do their best to tolerate me and help me They are the best. I appreciate all their help. so people if y’all need tires go to S. Valley Mills Dr., RNR tire express. !!

Thomas Holder

★★★★★

2 months ago

They handled my car with care and got me taken care of in a professional and timely manner

Ken Garrett

★★★★★

2 months ago

Ms. Jenn was absolutely wonderful with her services and her willingness to help to get me the look as well a quality set of tires with an affordable price. You guys are awesome. Thank you for everything.

TIM Holt

★★★★★

4 months ago

Me and wife stop by the H E.B store and walked out to our car and we got a flat. We are from Out of town and didn’t know where to go to get the flat repair done. So a guy came to change our tire . . .He said go to RNR they are good people. So I called and the lady said just come on in. They go us right in and we had food going bad I asked if they had a refer to put it in a she said sure we do! They went above and beyond even through iam from Utah go to RNR tire they truly are the nicest people.

abutts9

★★★★★

5 months ago

We are in town from Alabama and had an emergency tire issue while in Waco and stopped by RNR, and we are so happy we stopped here. From the ladies at the counter to the gentlemen in the shop, we experienced the best customer service we have encountered in any setting. They also had us in and out in under 20 minutes! Thank you RNR for great prompt service!

Aaron Beseda

★★★★★

a month ago

Great customer service by Verenice who helped me. Was very kind and informative! Gave great advice! I didn’t purchase at this time but will return due to the customer service. Also inquired about alignment for my vehicles. Thank y’all!

projectomni

★★★★★

2 months ago

Free Flat Repair! Came in to get a leaking tire addressed. They got me in and out in 20mins. Wasn’t a busy day. No charge for the repair. Looked at their excellent selection of wheels while I waited. If you need some tires or want some wheels check this place out….or if you need a simple flat repair, go to this place!

Mikah Comer

★★★★★

2 months ago

Great place to get wheels & tires! Excellent customer service I was greeted at the door with a big friendly smile! The store is clean and so much more modern than most tire shops! They got me in and out so quickly! I will come back to RNR on S Valley Mills every time! Thanks Jen, Verenice and the guys in the shop! Yall are awesome!!

jacob schuster

★☆☆☆☆

a month ago

I got tires from rnr, and I spent money to pay it off with an 6 months now i'm being told all four tires are done for because of uneven wear when I took it to them to get a rotation. And I asked them to do an alignment, and they told me that I did not need an alignment. So due to their negligence, my tires are an uneven war and I told them that they needed alignment, and they never did. itWent to RNR lease then a year ago. When I just went there, I had a great experience. Got my new tires, and an aligament. About 6 months after get the tire and the alignment, I noticed that my wheel was pulling to the right. So I went back to RNR to go get an alignment, they told me that I didn’t need one but I do need my tires rotated. So I got the tires rotated. Yesterday I got a nail in my tire and went up there to get it patched. They then told me they will not patch the tire due to the tires having uneven wear and that I needed an alignment. They advised me to buy new tires right then and there. After going back and forth with them. I told them to put the spare back on and I’ll go somewhere else. Now I am at discount tires getting a new set of tires that are better quality and that will comes with warranties. Thanks for everything RNR

Jennifer Rodriguez

★★★★★

a month ago

I had a great experience with this place. The front desk workers were very friendly. We had some good laughs all while getting all the info they needed. The guys in the garage were super quick with my car. Everything was done in great, decent timing. I would highly recommend to anyone who needs tires or services. Great job to this store!!!

Wayne McIntosh

★☆☆☆☆

a month ago

Do not go to the RNR Tires located in Hewitt Tx or Waco Texas. Got new tires and alignment at Waco Store in October 2025 and by the 1st of November 2025 my front tires were showing wire on the inside. Went back to the Waco RNR Tire talked … More Photo 1 in review by Wayne McIntosh Photo 2 in review by Wayne McIntosh Photo Do not go to the RNR Tires located in Hewitt Tx or Waco Texas. Got new tires and alignment at Waco Store in October 2025 and by the 1st of November 2025 my front tires were showing wire on the inside. Went back to the Waco RNR Tire talked to the Store Manager Tony about situation and he had another alignment done and put new tires on truck. Asked what caused the situation and he had me talk to the Alignment Technician Luis who told me the 1st alignment done by Dereck wasnt done correctly. Got an 2nd alignment and the same results with the tires so I went back and I was told by Jennifer that Manager Tony or Alignment Tech Dereck were no longer with company. Jennifer had Luis look at the alignment again and he said at this time I needed an aftermarket part to fix my alignment. Now with this being said I have had this truck for 10 years and have had 4 sets of tires put on and never has anyone else recommended I needed this part to align tires. Jennifer who was in charge told me to have this part installed and she would change out all 4 tires with better ones for free. I ordered the part and took to my Mechanic and he said I didnt need the part and that the Alignment Technician unloosen my upper control arm bolts which should never be touched when doing an alignment, adjusted tire rod so much it twisted the boot on the tire rod and he also didn't put the lock nuts back down to lock the tire rod in after making adjustments. Do to the Alignment Technician doing all this it cause damage to my front end. Went to the Hewitt location and had the Alignment Technician there take look and he said the alignment wasnt done correctly at the Waco store and advised me to have everything fixed that was damaged due to the alignment not being done correctly at the Waco store and bring back my truck. Talked to the GENERAL Manager Erich Adam's who was extremely helpful and explained to me that he took pictures of everything and gave me the Regional Managers (Nyles Burgess) numbers. I texted Mr Burgess and asked him to give me a call and when he did he was defensive, aggressive, and so unprofessional while talking to him. I explained to him the whole situation and he would not hear me out and was so defensive about the whole situation. I knew something wasnt right because he was so defensive so I began to do research and while looking at the reviews I observed that others have had similar problems with the Waco Tx RNR Tires. Took truck back to the Hewitt location and had them do another front in alignment and when given the paper that shows the alignment is good I seen the camber alignment was still reading red. I asked why and the Alignment Tech said he had never been trained on how to do a camber alignment. At this time I made the decision to just leave and take my truck to another shop who put new tires on front and did the alignment with no problem. Please be cautious about using RNR Tire in Waco or Hewitt because they do not stand behind their warranty or work and have employees that are not properly trained and aren't professionals at performing alignments so this could cause you to have serious front end issue like me or cause you to have a wreck. Thanks