Crest Collision - Frisco

missy Overstreet-Price

★★★★★

3 weeks ago

I recently took my Volvo XC60 to Crest Collision after a fender bender. Everyone, especially, Lincoln, truly went above and beyond. They made an unpleasant and unexpected situation easy with clear communication, professionalism, and exceptional workmanship. My car looks perfect, and the attention to detail did not go unnoticed. I am beyond grateful for the care they showed and would highly recommend them!

Omar Lopez

★★★★★

a month ago

Brought my XT5 in after being rear ended and Lincolns team did an amazing job. There were some minor imperfections when i picked it up but Lincoln was amazing in providing me a rental and took my XT5 back to fix the imperfections. Glad i chose Crest over the insurance company’s recomdations

Bahareh Izadi

★★★★★

a month ago

I could not be happier and more satisfied that I am with service I received from Lincoln Haven. Communication and receiving update is very important to me and this is what Lincoln did to perfection. Also my car was ready exactly based on timeline I was given which was amazing. No extra day! He did take a great care of my car and detailed it when work was done! I am extremely happy with service and highly recommend this place!

joel reyna

★★★★★

2 months ago

Picked up my car from Crest Collision center and the repairs were done fantastic. Vehicle looks great. I am so well pleased. My shop service advisor Lincoln was great at keeping me informed about the repairs status. Great job all around. Thank you Crest Collision!

Julie Smith

★★★★☆

3 months ago

Lincoln and his team were amazing and so professional. Communication was top notch and he made sure we were fully informed through the whole process. The collision repairs were for my dad and he is older so when Lincoln could see he needed to involve us, he did not hesitate and told us exactly what was needed. He helped us work through insurance issues with the insurance company to make sure we got all the repairs and coverage my dad deserved and needed. He and his team worked to meet hard deadlines so my dad would have his car back when his rental ended and even detailed the car. It looks brand new! Thank you thank you to Lincoln and his team for the best customer service you could ask for

T

★★★★★

a month ago

I had a great experience at Crest Infiniti Collision Repair thanks to Lincoln. His customer service was excellent, and he went out of his way to acknowledge and assist me. He made everything smooth and stress-free, and I truly appreciated his help. I highly recommend working with Lincoln if you’re in need of collision repair services.

Moiz Shad

★☆☆☆☆

4 months ago

I rarely leave negative reviews, but my experience with Crest Collision has been extremely disappointing from start to finish. The original damage occurred while my vehicle was under the care of Crest Cadillac’s service department, and I was left with no choice but to use their own repair facility. The repair work was far below professional standards — filled with paint defects including fish eyes, orange peel, overspray, and sand marks. When I pointed these issues out, instead of properly addressing them, Lincoln asked me to walk around and mark additional defects myself with yellow tape, which I did. I identified at least a dozen areas of concern and left the vehicle to be refinished, only to have it returned in worse condition than before. Despite multiple follow-ups by phone and email, Kevin Kidwell (Director) has ignored every attempt to resolve this matter. The lack of accountability and customer care is unacceptable for a dealership-backed repair facility. After taking the vehicle to Avondale Collision in Grapevine, where I’ve been a customer for nearly 20 years, their assessment confirmed that the only proper way to fix Crest’s poor workmanship is to sand the panels down to bare metal and start over. Crest Collision must take responsibility for this substandard work and unprofessional handling of the situation. I sincerely hope management takes this feedback seriously and restores the level of quality and integrity that customers expect from the Crest name.

A P

★★★★★

4 months ago

I took my vehicle to Crest Collision of Frisco after I had gotten into a wreck. Right off the bat Lincoln explained the entire process to me in simple, easy to understand terms. He was very flexible with scheduling the repair appointment to align with my schedule. Additionally, he understood and acted upon my concern regarding when my car would be finished so I would not have to start paying out of pocket for the rental I was driving once my insurance limit was reached. This is not to say they took longer than they should have for the repair, in fact, they completed the repairs in a very manageable time frame with consistent updates on the progress throughout. The cherry on top of everything was when I went to inspect my vehicle after completion, Lincoln made me aware that Crest Collision can actually handle the rental return directly with Enterprise. That was a pleasant surprise as returning it myself would’ve been a hassle. My car looks amazing as well. Thank you to Lincoln and the crew of techs that worked on my vehicle for doing such an amazing job. I would highly recommend this shop for any vehicle repairs!!

Allyson Bakker

★★★★★

4 months ago

I had such a smooth and easy experience working with the collision team at Crest! After my very unique situation with my vehicle, the Crest Services team set me up with Lincoln, from the Collisions Repair Team, and I immediately knew I was in good hands. He noticed from the get-go that my front bumper was crooked when nobody else did. Scheduling was simple and efficient, communication was clear throughout the entire process, and the repairs on my vehicle were done in a very timely manner! Lincoln also made sure to have it detailed before I came to pick it up which was so nice! I highly recommend their team and the entire Crest Cadillac Team to anyone!

Delanie Ann

★★★★★

2 months ago

Huge thanks to Lincoln at Crest Collision Frisco! He was super helpful, easy to talk to, and made the whole process of needing new tires stress-free. He answered all my questions and kept me updated, which I really appreciated. Now my BMW rides smooth, feels great and looks amazing!! Great service from start to finish!!

krystle fawkes

★★★★★

3 months ago

Lincoln and his team at Crest Collision were AMAZING! My car was only three months old when a valet wrecked it, and I was so stressed about whether it would ever look the same again. Lincoln walked me through everything from the very beginning — super clear, super patient, and made the whole process easy to understand. The communication was great the entire time, and his team took incredible care of my vehicle. When I got it back, it looked brand new again — you would never even know it had been damaged. I’m extremely grateful for Lincoln and the whole crew at Crest Collision. If you need repairs done right, this is the place to go!

Daisy Montes

★★★★★

4 months ago

They really made the whole process easy and smooth from start to finish. Lincoln was very attentive and helped me contact the chat agent at AllState regarding the damages to my car, and he kept me updated throughout the repair via text. The staff at the office are also very pleasant. When I picked up my car, it was detailed - they made it look brand new again. :) Thank you for a great experience!

Scott Williams

★★★★★

2 months ago

I wanted to call out that I had a great experience with Crest Collision. I had two experiences with them in the last 3 months, and Im very grateful for the expertise and integrity. 1st, my wife was sideswiped by another driver, and their insurance made it a mess. Lincoln and team were very helpful helping us navigate the mess of getting the car fixed. 2nd, one of my children rear ended a neighborhood car with our golf cart. They originally came to me with an estimate from a 3rd party that seemed insane. I had them take to to Crest Collision and they did a great job sorting out existing damage from old damage and helped us get the damaged fixed that we caused... but they also saved us from fully fixing all problem with the car. Big thank you for the team helping on both sides of the fault counter!!

Sarah Scroggins

★★★★★

4 months ago

Had an excellent experience with Lincoln! He was very knowledgeable and helpful through the whole process! My car had extensive damage and practically need a whole new exterior.. They made my car look brand again!! I don’t think anybody else could have done this good of a job! I highly recommend using Lincoln to make the stress of automotive repairs seem as stress free as they can be!

Tamara Sepulveda

★★★★★

2 months ago

Quite the headache being involved in an accident, but what a smooth experience getting it repaired! Chrissy and Lincoln were both so attentive to all my issues. Communication was great. Repairs were done quick, and now my car is brand new again. Thanks Crest!

Courtney O'Leary

★★★★★

3 months ago

Lincoln is the absolute best! He always finds solutions to whatever my problems are with my car. Not only is he knowledgeable but he’s efficient. On top of all of that, his customer service and people skills are second to none. I’m so grateful I found him and will be recommending him to anyone that will listen.

Charles Roquemore

★★★★★

4 months ago

The team at Crest Collision Led by Lincoln were phenomenal. They were very thorough in their assessment of what was needed to fix my vehicle and kept me up to date throughout the entire process . They did a great job of completing the work.p