Parkwood Collision

adam nelson

★★★★★

7 years ago

Couldn’t say enough about these guys! Treated me like family day 1. Brand new car rear ended and they returned her better than new condition! I wouldn’t go anywhere else in DFW

Erin Thompson

★★★★★

a year ago

Parkwood Collision did an amazing job on our repair. Our Tesla looked good as new and as an added bonus, they even detailed it inside and out. Jon was absolutely amazing to work with. He walked me through every step and made sure to keep me in the loop at all times. I am so happy to have found this place and I will definitely refer all of my friends in need of collision repair.

George Munstedt

★★★★★

7 years ago

Texas State Movers recommend Parkwood Collision! As you can see from the pictures their work is exceptional, and a great family to boot! Make sure you check them out for any auto body work you need doing!

Prasad Nemani

★★★★★

a year ago

I would like to provide exceptional feedback for the Parkwood Collision Frisco team that handled my Tesla car repair. From start to finish, the experience was outstanding. The staff was professional, communicative, and went above and beyond to ensure my car was restored to its best condition. The quality of the work was impressive, and they completed everything on time, keeping me updated throughout the process. I highly recommend their services to anyone in need of Tesla collision repairs. Thank you for the excellent job!

Marcelo Melo

★★★★★

11 months ago

I had my vehicle repaired by Parkwood Collision and honestly their work is better than Tesla itself. In addition, the customer service team are incredible people, especially Mr. Alvaro Monaleano who, in addition to being polite, tries to help all customers. Congratulations, you guys are incredible.

Veronica Anderson

★★★★★

a year ago

I recently took my Tesla to Parkwood Collision for repairs through an insurance claim, and the experience was outstanding. This shop is Tesla-approved, which gave me confidence from the start, but what really made the difference was the exceptional service I received. Jon was the person I worked with, and he went above and beyond to make the process easy and stress-free. From the moment I walked in, Jon greeted me with a smile, asked how he could help, and got to work right away. He even helped me navigate my insurance app to find the claim number and other necessary details, which saved me a lot of time. Jon stayed in touch with me throughout the repair process, providing updates and communicating everything clearly. When there was a slight delay, he called me immediately, apologized, and assured me that my car would be ready the next day—and it was! When I picked up my car, it looked better than ever. It was not only expertly repaired but also cleaned and waxed, both inside and out. The car drives like a dream now, and I couldn’t be happier with the results. Parkwood Collision is an excellent choice for Tesla owners, and I can’t recommend them enough. The professionalism, quality of work, and customer care were top-notch. If you need repairs, this is the place to go! I’ll definitely be back if I ever need their services again.

Farrukh Akhatov

★★★★★

a year ago

5 Stars ⭐⭐⭐⭐⭐ I had a great experience with Parkwood Collision when they repaired my Toyota Sequoia. The service was top-notch, and the entire process was smooth from start to finish. Derek, the estimator, was professional, knowledgeable, and kept me informed throughout the repair. The quality of work was excellent—my car looks as good as new! I highly recommend Parkwood Collision for their outstanding service and craftsmanship.

Richard Miller

★★☆☆☆

a year ago

47 day repair (seemed excessive). Right tail lamp gaps don't match undamaged side. Paint - good. They did stay in contact when I reached out. Did help with out of pocket rental cost once 30 days ran out with insurance company. Will go to Tesla owned shop if there is a next time.

Ashlyne Kukreja

★☆☆☆☆

2 months ago

I emailed back in December about a body repair service quote and sent the requested photos from the one reply I got. They never responded then or to my follow up email in January. Wouldn’t recommend for reliable customer service.

A J

★☆☆☆☆

a year ago

STAY AWAY FROM THIS PLACE! I had an extremely disappointing experience here. Not only was their customer service poor, but they also acted unprofessionally after I decided to take my car to another shop for repairs. They could have easily reassembled parts they had removed from my car, but instead, they chose not to, leaving my car in worse condition than when I brought it in. To make matters worse, they didn’t even bother to reinstall all five nuts on one of my tires, which is a major safety hazard. This level of negligence is unacceptable. If you own a Tesla, do yourself a favor and take it to an authorized Tesla service center. Save yourself the frustration and risk by avoiding this shop at all costs.

Kirby Vinson

★★★★☆

5 months ago

Did a good job repairing my Tesla Model Y Juniper like new! Wish the communication was a little stronger but that’s more of a preference. Think I just wasn’t understanding the process and timeline moved a few times due to some shipping issues and new car parts are hard to get. Al was kind all the way through the process. Thanks again! I hope I don’t have to come back in the future but if so I’ll be choosing y’all!

Cecilia K

★★★★★

a month ago

They fixed my model 3 and clean the car inside out after. My car looks brand new again! Thanks for the prompt service. Jon was nice and helpful !

J D

★★★★★

5 months ago

Had a great experience with Al and the team at parkwood collision. I had some issues with my Tesla Model S. They were very transparent about the fixes they were making, communicated updates proactively and fixed ahead of schedule. Highly professional and competent team, I strongly recommend them!!

P Edenhoffer

★★★★★

3 weeks ago

5 stars all the way. Here is my story. Its worth the read. Over 2 years ago they worked on my car. They did a great job then. Over the years I noticed however some chips flicking off where they worked on the car. I called them up and explained what was happening. They told me to come down and they would take a look at it that afternoon. I went down there expecting a lot of runaround and being turned away or told it would cost thousands of dollars. To my surprise the manager came out and looked at it. He had 2 of his other people come out and look at it. After about 3 minutes of discussion, decreed that there was something probably wrong with the base paint that was used. They explained that at the time they were changing from one paint type to another and this was the likely cause. The bad news was that this would require that the entire quarter panel be redone since it could not be blended in. This also required the pieces be removed from the vehicle. In other words it was a big job. I was expecting this explanation to be a prelude to being told that this would cost thousands of dollars. I finally asked what it would cost. He told me the cost was $0.00 I was shocked. I have not seen service like this from Master Craftsman in over 40 years. It reminds me of the good old days with European imports from Italy, or the '70s when they were custom paint shops in California that took pride. Obviously this company takes pride and stands behind their work. Off the chart !! No question that I will come back here in the future. They provide quality and warranty that I thought was long gone in today's world. Thank you very much to everybody. My car looks factory new.

Lara Reyes

★★★★★

11 months ago

Had a great experience getting a new front bumper replaced with Parkwood Collision. Worked with Al and communication was great! In total, my car was in the shop for 8 days, however, it was due to the at fault party’s insurance being slow with approving the shop’s final estimate. They approved it two days ago and I confirmed with the shop that it was approved, and got a text today with pictures saying it was all done! So technically it was done in less than 2 days time. When I went to pick it up, the whole car was cleaned, shiny, interior and my mats were cleaned as well which was a pleasant surprise. Can’t recommend these guys enough! Thanks Al and Parkwood Collision! Here’s some before and after photos!

Jonathan Roozeboom

★★★★★

2 months ago

Parkwood Collision did an excellent job repairing my 2025 Hyundai Tucson after I was rear-ended. The process was seamless working with the other driver's USAA insurance. They provided consistent updates and had the car ready exactly when promised. It looks brand new again. I highly recommend them if you find yourself in need of repairs.

Gojira Sumasshu

★★★★★

5 months ago

“I can’t even grocery shop that fast!” We snagged the rocker panel in an accident on our Model Y at 9:22am in McKinney. By 10:32am in Frisco, it was fixed professionally and for a fair price. I’m so glad that I met Al Moncaleano and that our problem is solved. I am so appreciative of the rapid execution of the Parkwood Collision team. I hope I never see them again, but if I have another accident in our Tesla I know exactly who I’m calling.