Crest Nissan of Frisco Service

Andy Lee

★☆☆☆☆

a month ago

$1,100/mo for an Armada, stuck in a Rogue for 30+ days with ZERO updates. I am beyond disappointed with my experience at Crest Nissan. I purchased a 2025 Armada ProX, but for the last month, it has sat in their service department due to a glitchy screen. Despite the premium price tag and a $1,100 monthly payment, I have been relegated to a base-model 5-seater Rogue with no ETA on my repair. The communication has been nonexistent. I have cycled through THREE different service representatives in 30 days because they keep quitting. I was told the part is on backorder from Japan, yet no one can provide a tracking number or a concrete timeline. To make matters worse, I brought the vehicle in for an oil change that was advertised as covered for all 2025 Nissans, only to be met with a loophole to deny the service. This is my first and last Nissan. If you value your time, your money, and actual customer service, stay away from Crest Nissan. I am currently awaiting a response from Nissan North America to resolve this total lack of accountability.

CsillaP

★★★★★

3 months ago

Came to look at a Lexus GX500 here- really appreciated the excellent customer care we received from both Matt the sales rep and Chris his manager. Unfortunately we chose a different car - personal preference - but wanted to point out what wonderful service we received, even though we didn’t purchase here. We’d come back here any day and would have gladly purchased here if they had the “one” I wound up choosing. Thank you again for a great customer service experience, even though we bought elsewhere.

Jafar Walyani

★★★★★

2 months ago

Christopher Williams absolutely made my new years. Great man, great experience. I was looking for a nice safe car for my father and on a budget like most of us. Chris made my day and brought a long overdue blessing to our family. We will come back and buy more cars from this man. Thank you and happy new years

Michael Hancock

★★☆☆☆

2 months ago

I had to bring my Titan XD in because I was having issues with the vehicle ignition not engaging or sputtering when the start button was pushed. This happened numerous times before I decided to take it in for servicing. The first time it was in, they kept the vehicle for almost a week. They eventually called me and said they could not replicate the issue. I asked the service advisor. So you had it for almost a week and couldn't replicate the issue? His response was they tried but the technician did not observe anything happening that was irregular. Several months later I'm still dealing with the same issues. This time I made a video recording, documenting exactly what takes place when attempting to start the vehicle. I brought it back in. This time hoping to make the issue more easily identifiable with the video. I showed the service advisor the video and asked if it would help if I sent it to him. He clearly saw there was an issue from the video. He said if they need it, he would let me know. Eight days later I get a call telling me once again, they could not replicate the issue. My first response was you saw the video. Even if the issue could not be replicated a technician could look at the video and make an assessment based on what was in the video. It took them eight days just to tell me they couldn't pin point the issue. There's no justifiable reason to have that vehicle in service for eight days just to turn around and tell me they couldn't find anything. So my truck sat in their service center for about two weeks between the two times it was there. To add insult to injury, that very evening after picking up the vehicle I had the same issue happen again. It continued happening over the next several days. I honestly think they may have started the truck, maybe a couple of times within that period and that was about it. Just left it sitting there the rest of the time. I'm speculating but I would not be surprised one bit if that were the case. There's no way a professional technician could not replicate or diagnose the issue after seeing the video that clearly showed there was a problem. Additionally they had numerous opportunities to check within the two weeks they had it. I was pretty irritated and called to voice my frustration. I told them I lost complete confidence in them and want to take the truck to another dealership. I won't name the service advisor I was working with because I don't know how involved he was outside of relaying information. A couple more weeks of this issue continuing, I decided to take it to Christian Brothers. Within two days they called and told me there was an issue with the battery and the terminals. So a simple diagnostic found an issue with the battery and terminals. That right there told me they really didn't do much of anything to get to the root of the problem. The first thing the Christian Brothers tech told me after I told him I took it to this dealership for servicing, and I quote "Oh man that was a big mistake". The other techs started chuckling. Turns out they were correct. Big mistake. I had my truck back that next day and haven’t had an issue since. I waited to write this review. I wanted to see if this issue could be resolved by another repair shop or if both me and my phone were imagining things. Maybe this was an isolated case. That doesn't matter. This was my case and for something this simple being missed by a "master technician" is unacceptable. If it wasn't for the fact that my service advisor was very professional this would be a 1 star review. Edit: You can call me

Go BIG! TexaStyle

★★★★★

5 months ago

Best car buying experience we have had in years. My wife and I are very particular when it comes to big purchases. We both stay busy and it takes a lot of patience for us to feel comfortable making a decision. We have talked to plenty of sales people over the years and most of them just do not have what it takes to make the process easy or enjoyable. That is why Jacob Jones at Crest Nissan Frisco really stood out. He was patient knowledgeable and respectful of our time from start to finish. He never tried to rush us or push something we did not want. He actually listened answered every question clearly and helped us find exactly what we needed. We have been buying new and used cars for about twenty years and this was hands down the best experience we have had. If you want someone who knows their stuff values your time and makes the whole process stress free go see Jake. You will see right away why he is different from the rest.

Sudhir Kumar Verma

★★★★★

4 months ago

Brought my car in for service at Crest Nissan Frisco, and I’m very happy with the experience. The service advisors were knowledgeable and efficient, and my car was ready sooner than expected. Great communication and honest recommendations — I’ll definitely be coming back!

Chris Reyes

★★★★★

5 months ago

Justin Verde was amazing. I live 30 minutes away with other Nissan facilities closer to me. But Justin Verde is the reason why I make the drive there. He is an example of great customer service. He greets me with a smile and is always working hard. The facility is nice and clean and the lounge area is very comfortable

ulises lopez

★★★★★

4 months ago

Mario at Nissan Crest consistently delivers impeccable, top-quality service. He’s warm, professional, and incredibly helpful—always taking the time to explain what’s needed and why, with clear timelines and transparent pricing. His communication is proactive, his follow-through is flawless, and I always leave feeling confident and well cared for. If you want a smooth, honest, and hassle-free experience, ask for Mario. Highly recommended!

Mary Gerke

★★★★★

3 months ago

A truly exceptional service from beginning to end. When I purchased my Nissan Kicks the process was handled so professionally, and then when I had the car serviced I experienced the same exceptional service. Highly recommend Crest Nissan.

Ali Haeri

★★★★★

3 months ago

I feel safe bringing my car to Crest Nissan for service; the staff are knowledgeable and friendly, and know what they are doing. My service advisor, Ly Leng, always makes sure my car gets ready on time, and provides excellent service!

Edwin Alvarez

★☆☆☆☆

2 years ago

Dissatisfied with service. Car needed repairs for the first time and paid $1600 in repairs. Technician left some parts loose. Also installed panels back with broken clips. Went back to talk to Service Supervisor and he was defensive and giving excuses for the sloppy work. Ended up getting parts in place and clips replaced but loose confidence in bringing my car again for service. Definitely I will drive some extra miles to other Nissan Service providers.

Edie P

★★★★★

5 months ago

Thank you Tanner at Crest Nissan! I purchased a used Nissan Altima at a different car dealership and 500 miles later when the engine broke that other dealership was no help at all. Luckily the auto shop that diagnosed my broken engine (Driver's Edge in Prosper - also rock stars) pointed me to Crest Nissan where I was connected with Tanner. He went above and beyond to help me and ensure our vehicle is repaired and now is safe for my teenager to drive. I will definitely be back and am so grateful for the amazing service!

Ali Haeri

★★★★★

3 months ago

I took my car to Crest Nissan in Frisco for oil change and tire rotation, the service was great. My service advisor, Ly Leng, was knowledgeable, polite and friendly! I’ll go back again to this place for my future car service.

Milan J

★☆☆☆☆

6 months ago

I am only even leaving the one star because I have to rate it something to leave a comment. I have had the absolute worst experience at this dealership. From shopping for a car here to having to deal with their service department, this dealership is full of scammers. You think you have a good deal until you run the numbers by someone from outside of this place, and they confirm that the people here are taking advantage of you. Thank God I have parents who help me with matters like this, but even then, this place is awful. I had come to an agreement on the price of a service I received here, and DRAKE MEYERS even confirmed that in order to receive my keys, I would only have to pay THAT amount. OK. I get my keys, I get situated in my car, and I am sitting IN THE LOT for about 5 minutes as I am readjusting to being back in my car after they had it for 3 WEEKS. And that was only for THIS time. I bought this car in March, and it's been in the shop more than it's been in my possession. I even joked about this with DRAKE MEYERS, and he laughed. Anyways, I pull off from the lot and I receive a call from a number that I am not familiar with. I answer it because (I'm not good about saving numbers) and it's DRAKE MEYERS. The second I was off of the lot, he informed me that there was a still a balance to settle on the account. Excuse me? I TRIPLE CHECKED with him that the price I was signing off on was all I was going to have to pay. Did me driving off the lot NOT EVEN 2 MINUTES before trigger the reminder? Interesting. I have all types of correspondence and documents logging all of the FRAUDULENT activity at this dealership. DO NOT COME HERE. You are going to get scammed. Shame on you for taking advantage of people, especially at times like this. Times are hard enough. People do not need you making their lives harder with your predatory practices. Do better.

Rudy Diaz

★★★★★

3 weeks ago

Crest does a great job every time, my car is fixed right and clean, thanks again to Ly and the crew.

sara fernandez

★★★★★

5 months ago

Mario Treviso is an amazing person and a great service advisor he definitely listens to your needs and tackles what is most important and safe for me and my family does not try to upsell work or lies to my face like some others do. Thank you Mario for your service and hard work, you need a manager promotion.

Martin Gonzalez

★☆☆☆☆

7 months ago

The reviews are inflated because they offer “discounts” if you leave a nice review. After purchasing an absurdly over marked car, I was told I would be able to come back at a later date to have the rest of the scratches and dents taken care of. Unfortunately my sales rep no longer works there. They are responsible for facilitating services to their body shop department. I have not had the chance to speak with a manager even after being transferred to a few after the receptionist and service department. I’ve left a voice message 2-3 times with no response on separate days. My recommendation is to stay away from these snakes that can’t even provide DECENT customer service