Reviews
jim degrate
Outstanding service department !
★★★★★ a day ago
James Ricks
Great people, great service and they show you everything that you have going on with your vehicle vs just telling you what the mechanic may have seen.
★★★★★ 3 days ago
Sam M
Good advice and service from service department. Prices are very reasonable for regular services.
★★★★★ 4 days ago
Tommy Hall
★★★★★ 5 days ago
Ernestine Jones
Always have had great experience with Infiniti of Apex.The staff are very professional and caring. Will make sure your car leaves in excellent condition.
★★★★★ 6 days ago
xinmeng sun
Great experience, quick update on text.
resting area is clean provide drinks and snacks.
I really like at the end, they will provide cookie and water.
★★★★★ a week ago
sanjeev gupta
They sold me a defective car without notifying the defect…next day morning when I called them to notify defect they brought me to Infiniti service and they gave me bill for 4000 dollars for repair. Now the sales Manager Mike does not have a courtesy to even talk and resolve it. They misrepresented and made a malafide sale.
I am Shocked to see the response of owner, 4 year 2020 old car he calling 7 years old and I wrote emails to fix my car to Manager Mike and his Boss Dean also called them few times but no response and the owner is saying team is working with me is a total misrepresentation. I should mention here that it is not a normal wear and tear it is a operational issue the rear seat is not opening, which is defect should have notified to me while selling.
★☆☆☆☆ 2 weeks ago
Larry Ellis
Very professional service,and great customer service
★★★★★ 2 weeks ago
Berline Thompson
My service was very good. My wipers are not scrubbing any more. The NC Insp. Went well. Wash job was good. I sure needed one.
★★★★★ 2 weeks ago
Kyle Davis
The service team at Crossroads INFINITI of Apex provided another excellent experience.
★★★★★ 3 weeks ago
Jack Davenport
The Service Dept. at Crossroads Infinity of Apex continues to do a good job with my 2023 Qx60. I appreciated there timely and thorough response to every question I have, and I feel they are looking out for my best interests when I take my car into them
★★★★★ 4 weeks ago
Bill williams
During the recent purchasing of two vehicles at Infiniti of Apex, I found the organization to be highly professional and a great experience in every aspect! My contacts with Freddy in sales and with Ken and Steve in closing were a pleasure. This was the best auto purchasing experience ever for me!
★★★★★ a month ago
Vas Chellappa
Infiniti makes good cars .. that is why I have been buying Infiniti cars for more than 30 years ...Infiniti cars have NEVER let me down! They are absolutely 100% reliable in all kinds of weather PLUS …they last for an incredibly long time …
Another reason that I keep buying Infiniti cars is because of the amazing service that CrossRoads Infiniti South offers .. this is the most amazing dealership that I have seen. The service staff are HONEST .. HELPFUL .. and do EXCELLENT WORK ..
The sales staff are very good as well - The sales team offer vehicles at a fair price and the trade in value is also very fair!
Thank you, Crossroads. It has been wonderful to have such an excellent dealership in the Cary/Apex area.
Thank you!
★★★★★ a month ago
Michael Ryan
It’s hard to truly have a great experience at a dealership. However, I can say that this dealership by far exceeded our expectations and was great. Marcus went above and beyond our expectations when it came to helping us look for what fit our needs. We also worked with Mike and Stanley who were honest and extremely helpful. I’d recommend this group to everyone.
★★★★★ a month ago
Jason Rivera
★★★★★ a month ago
Christopher Kim
As good as a service interval as I have experienced in 30+ years!
★★★★★ a month ago
Michael Garabedian
I recently had an excellent experience at the Crossroads Infiniti Service Department, and I couldn’t be happier! From the moment I walked in, the staff was welcoming and attentive. They took the time to explain the services my car needed and provided a clear estimate, which I really appreciated.
The waiting area was comfortable and well-equipped, making my wait enjoyable. They finished the service ahead of schedule, which was a pleasant surprise! My car was returned in pristine condition, and I felt confident that everything was done right.
Overall, the professionalism and customer care at Crossroads Infiniti are top-notch. I highly recommend their service department for anyone in need of maintenance or repairs. I’ll definitely be returning for my future service needs!
★★★★★ a month ago
C Vaios
Best service experience! Service consultant (Jackson) was excellent! Thank you!
★★★★★ a month ago
E E
My name is Mr.Sutton….I like to thank everyone for the Excellent Service ….I will be back in the near future …..the 2022 Eqinox is Great …..10 Stars🥂🙂
★★★★★ a month ago
Gina Cowley
Everyone I interacted with at Crossroads Infiniti of Apex was helpful and easy to work with! It was my first experience buying a car by myself and it went very smoothly!
★★★★★ a month ago