Firestone Complete Auto Care

Angylle

★★★★★

4 months ago

Rick and Geoff were outstanding with the customer service and care they gave me when I brought my car in with so many issues! They even had it ready for me the same day and waited for me to get there after getting off of work after closing time! Rick worked with me to make sure he got my car back up and running and safe for me to be out on the roads….Its greatly appreciated and very rare these days! I will definitely be back!

Marc Bradley

★☆☆☆☆

2 months ago

I'm writing as a long-time customer (5 years) who has always appreciated the reliability and service at this location. Recently, since Chris retired, I've noticed that this store has opened later than the posted hours. The last two (2) times that I've scheduled a 7 am appt on Friday, I've shown up and waited until 7:10 am for the location to open (as recently as today 1/9/26). The prior time, I stuck around until the manager opened the store, but I left today as I believe this type of behavior to be indicative of the overall service I can expect to receive. I struggle to continue to choose your business over others despite my past loyalty. I hope this is something that you believe to be equally important, as dependable opening hours make a big difference for customers planning their day.

Alina S

★☆☆☆☆

4 months ago

*** DO NOT TAKE YOUR CAR TO THE HIGH HOUSE RD LOCATION ***. *** SCAM YOU FOR MONEY *** I called to speak to someone about my tires since I was a previous customer. They had a record of the type of tires I needed and never bothered to tell me that they were out of stock and would need to order the tire. I went there the next day and only then found out from the very rude guy at the front desk, that they would not have the tire until 5:00 pm and it was only 10:00 am. The only option he presented to me was to wait in the waiting room for 8 hrs. After pulling additional information out of him, he then said they could have another tire but it would cost $80 more. ( he also forgot to mention the additional cost for the tax). So, I ended up pay about $90 more than I should have! I called to complain to management the next day and they never bothered to call me back. I called customer service twice now and crickets. Looks like they don't value their customers business too much. I WILL NEVER GO BACK THERE AGAIN.

Tamurra Cornish

★★★★★

3 weeks ago

Went inside for Coolant fluid flush! They are fast and reasonable-) Love Firestone Discounts too! Keep up the good work you guys!

Srikanth Susarla

★☆☆☆☆

2 months ago

Scheduled online appointment for 4 tires replacement on my Accord. First the website picked the wrong tire size although I gave the right car details. After waiting 4 hours at the appointment and no updates from staff, when asked I was told that they ordered a new tire as they didn't have it in stock and no ETA on completion. Took an Uber home and picked the carnext day. Terrible service. Rude staff. Never going back to Firestone.

April McKinley

★★★★★

2 weeks ago

The staff is so helpful and friendly! I completely trust them with my car and to provide me with honest service and pricing!

Minerva Dantzler

★☆☆☆☆

4 months ago

I would not recommend this location at all. I pulled up to get a courtesy check on my tires at the Free Courtesy Check. 3 of their employees, (2) males & (1) female looked me in my eyes and said nothing! Not even, hello…I’ll be with you or anything! I remained there for exactly 5 min & watched them greet others. Poor customer service…I’m watching one puff his cigarette as I type. Unhealthy & unprofessional location.

Panowork.com魔鬼哥哥

★★★☆☆

4 months ago

Despite several staff members calling off that day, the service at the Cary location was impressively attentive. The associate who assisted me went out of their way to find someone available to perform a wheel alignment. However, the results were unsatisfactory—the adjustment left my steering wheel even more misaligned than before. Ultimately, I visited the Firestone branch on Glenwood Avenue in North Raleigh, where a full four-wheel alignment was performed correctly, resolving the issue to my satisfaction. While the Cary team demonstrated genuine enthusiasm and hospitality, their technical execution fell short of expectations.

D S

★☆☆☆☆

6 months ago

I scheduled an appointment, but the shop completely disregarded it. The front desk staff were rude and dismissive, asking “Why are you here?” instead of providing any help. When I asked how long the service would take, they argued about being short-staffed rather than giving a straight answer. I waited over two hours without updates, just to have a wheel alignment rechecked that they had done only days earlier after I purchased four new tires. Since then, my car has been pulling left, yet they showed no accountability or professionalism. This shop shows no respect for customers’ time or concerns. Very poor service and attitude.

Anthony Delgado

★★★★★

6 months ago

I had an excellent experience with Firestone in Cary. My daughter dropped off our vehicle for an oil change, and their team was amazing from start to finish. They were honest, very professional, and made the whole process easy and stress-free. I truly appreciate their integrity and quality service. Highly recommend their team!

Thorsten Stremlau

★★★★★

2 months ago

Wow, what a great experience, was I and out in a few minutes, the checkin process was quick and easy and very friendly, I was kept informed of the progress and despite a delay due to a required SW update of the equipment, I was still in and out in 30min! Would definitely go again.....

S Ss

★☆☆☆☆

a month ago

If you have an electric car run, you’ve been warned. This location is not experienced with electric vehicles. Do not let them waste your time. I made an appointment for alignment drove 1.5 hours only to be turned away by Geoff. Terrible customer service. They do not care for your time.

Josh Bennet

★★★★★

4 months ago

These guys are awesome ! I came in at 8am with a screw in my old tires. They got me some new tires, with the works! They had me in and out and I made it to a very important appointment.

Nancy Haywood

★★★★★

Edited 4 months ago

These guys are amazing! They had me going though. Went to car wash and started driving home and tire was making a god-awful noise. Immediately stopped here for help. Turns out this little nut was stuck in my Rotar.

Maggie Coombs

★☆☆☆☆

Edited 9 months ago

Do not bring your business here! Worst customer service, I pulled in to get help and they wouldn't even help a women in need of a plug or a patch in my tire to get me home from work, turned me away. Told me they close in an hour so we can't help you. Stuck in parking lot for over an hour waiting for my husband to come all the way from Lillington! Best part is they all stood around drinking coffee, talking and watched me wait for my husband in the parking lot! Three people working on one car and not one could help me get home. What if this was one of their wives!!! Please don't support this location.

Jane

★★★★★

11 months ago

I am truly thankful!My car's front cushion fell off because I accidentally hit it, and they helped me fix the screws to restore my car to normal. I waited for about ten minutes without charging. Thank you! This is a great car repair shop.

GANESHA VEDAMURTHY

★★★★★

4 months ago

It is always pleasure to visit Firestone, high house rd. It is easy to make an appointment, state inspection was done as expected, received call and pick up car in 1 hour. Front desk people are friendly.