Capital Mazda of Cary Service

Timothy Dietrich

★★★★★

a year ago

Sherrie was extremely proactive about keeps me informed on the status of my car, helping me understand the details of the recommended services, and just checking in on me to see if I needed anything. A very pleasant customer experience!

jesse wolff

★★★★★

2 years ago

Waiting room is comfy and offers free coffee. Sherrie was my service rep. She was friendly and helpful. She even called the day before to make sure they had all the parts needed for my repair.

Saja Hilal

★☆☆☆☆

2 months ago

Had a very bad experience at capital Mazda. Staff weren’t helpful with my car problems. Wasn’t as I expected at all.

Justine Fisher

★★★★★

Edited a year ago

Sherrie was great at listening to and interpreting issues reported with my vehicle, as well as presenting the best and worst case scenarios possible with repairs. Once diagnostics were completed, she was able to review recommendations, provide answers to all of my questions, and set me up in a loaner car very quickly.

Heather Poisson

★★★★★

a year ago

My experience with Mazda service Cary was beyond excellent. As a female, I am always slightly nervous about being taking advantage of for my lack of knowledge on cars. Here, the employees are friendly, accommodating, and look out for your best interest. Special thanks to Matt Harris for all his help today, also Corey and those who worked on my car!

Evie Leveille

★★★★★

2 years ago

Sherrie was amazing! She was so friendly and kind even though I was late for my appointment. She averaged about 2 hours and that's how long it took. Super sweet cannot thank her enough!

D

★★★★★

2 years ago

Nothing short of "Outstanding". Being a first-time Mazda owner, our vehicle had regularly been serviced at this location. Sherri was the first person to have helped us and, I must say she had been providing excellent service ever since! Thanks Sherri for your warm welcome, compassion and superb knowledge during our visits. To be honest, I typically do not expect the best of outcomes when encountering service departments but, you have made each of these outcomes a truly exceptional customer experience.

Gina Noel

★★★★★

a year ago

I lived in the area temporarily after purchasing my vehicle in another state, but I received excellent service here. Even when I had a quick issue come up while passing through after moving away, the team went out of their way to sort me out quickly with no fuss. Great place to do business!

Maria Brown

★★★★★

2 years ago

Extremely pleased with the services provided. Michelle was awesome! She explained everything carefully and responded to my questions. She also took care of arranging a courtesy ride for me to avoid waiting on site which allowed me to continue my day. I appreciate her professionalism and friendly manner!

kapil mahalavat

★★★★★

2 years ago

I recently had an exceptional experience with Sherrie. She was professional, efficient, and went above and beyond to ensure my vehicle received top-notch care. From prompt communication to transparent pricing, every aspect exceeded my expectations. I highly recommend Capital Mazda Cary Service Center for their expertise and customer-focused approach. Five stars well-deserved!

Eric Danner

★★★★★

2 years ago

Great experience! It was easy to schedule an appointment for the next day. My oil change took less than an hour, and the video report from the mechanic showed everything inspected. The powered desks in the waiting room made working while away from the office very convenient. Sherrie was very helpful to work with.

Ray Semple

★☆☆☆☆

3 years ago

Bought a used car, problems since Day1, dashboard lights up & I lose my speedometer etc. Comes & goes, doesn’t matter if your standing still or doing 60mph. Sounds real safe doesn’t it?? They had it in service for 5 weeks & couldn’t fix it. Paying for an unsafe vehicle…. Buyers beware!!

Donald Skinner

★★★★★

7 months ago

April Flowers, my sales person was excellent! She showed me all the features of the vehicle, help me set up my internet connection to the vehicle! Also features on my phone to connect to my new car! She is very professional I would recommend if you want to buy a vehicle to contact her at Capitall Mazda of Cary.

Katya Sanchez

★★★★★

a month ago

We had a great experience buying a car today, Paul the sales man was amazing he answered ever question and was super helpful in helping us find the Mazda that we wanted. I would recommend this dealer to anyone looking for a Mazda!!!!!

Nicole Hatjioannou

★☆☆☆☆

6 months ago

I am extremely disappointed in Mazda of Cary. I am leasing a 2023 cx-30. It has 19,000 miles on it. I was hearing a noise while driving this weekend. Since it was a sunday, and the Mazda shop is closed, I called a third party to detect the problem. Turns out a brake caliper needs to be replaced (10mm usual thickness and mine is at 4mm). This third party told me to reach out to the dealer because it should be covered under warranty for a new car - especially a lease. I called this service location, explaining the situation, and even though this is dangerous to drive on, I was told, "the earliest appointment we have is october 13." I do not want to put myself or others at risk driving with an unsafe car. What am I supposed to do until october 13? That's three weeks away. They refused to give me a rental in the meantime. It was incredibly rude behavior and I expect a company who wants my continued business as a mazda customer to treat me better. I will not be renewing my lease with Mazda. The third party believes there was an error along the assembly line while making the car, not caused by me driving. Cars with more than 100,000 miles have not needed to have the brake caliper replaced. I EXPECTED BETTER, MAZDA!

Albin Thottiyil

★☆☆☆☆

3 months ago

My recent oil change appointment revealed profound operational failures. First, I was falsely informed that no online coupons were available, only for staff to admit they could accept a code after I located one on your website. This initial attempt at deception is unacceptable. Second, scheduling a 4:00 PM appointment when you close at 5:00 PM is logistical nonsense. I was told the work could not be completed, requiring me to leave my vehicle or return later. If you cannot complete a standard service in one hour, do not accept appointments that close to closing. This shows a complete disregard for customer time. Finally, the quotes provided for additional service items were $\$300 - \$500$ more expensive than outside repair shops.This combination of misleading pricing, poor scheduling, and initial dishonesty about savings confirms my decision. I will be taking all future service business elsewhere. You have failed to earn my trust or my business.

Emily Torres

★☆☆☆☆

a month ago

Just called and spoke with a woman named Lucia. I explained the issue I’m having with my thermostat button on my 23 cx50. Tells me my cars on auto, I explain I do not run my car on auto, ask if they have heard of others having this issue. She was very unwelcoming or open to be helpful the entire conversation. Ask if I want to come in, I ask if this is something that might be covered under warranty. She doesn’t really answer, at that point I can tell she wants nothing to do with the conversation. She just going with the motions. so I say I will end this here and not get help here since she would not like to help me. I asked for her name and get her know this review was coming. I bought Cara from here and did services before the remodel. Started going to Durham due to it being closer to work and maybe I should stay there after this staff members attitude.