JNM Auto

Christian Torres

★★★★★

Edited 11 months ago

JNM Auto is 1 of the best around the area. Ive been a loyal customer for the past 6 years and they have always been there for all of my mechanical needs. Jay which is the owner is very knowledgeable on all brands. He's worked on my ford, bmw and honda. They are like family at this point. Definitely recommend JNM Auto for all your mechanical needs.

Dee R

★★★★★

7 months ago

Amazing mechanic and team. Very honest and competitively priced. Had issue with motor mounts and went above and beyond to fix the issue and keep me informed throughout. Jay, Bettina and the team are great to work with. Highly recommend!

Vitia Hahn

★★★★★

7 months ago

No doubt THE BEST mechanic in Apex/Cary/Holly Springs area. Family owned HONEST business that not only gives you accurate quotes but also shows you the reasoning and layouts. I’ve been here for multiple issues on my car and have always left happy. Don’t sleep on this shop!!

Lynn Oglesby

★★★★★

a year ago

I recently took my car to JNM Auto for brakes and rotors all around. I found them to be extremely professional, courteous, caring, and very competitively priced. Jay took the time to go over my entire car (a 2008 model) and explain everything he was showing me. There wasn't any "high pressure" selling. He made me feel very comfortable. Bettina on the front end was very friendly and very helpful. She answered all questions and made some very helpful suggestions. I will definitely continue to use their services, and to recommend them to everyone. Thanks Jay and Bettina

William Fischer

★★☆☆☆

8 months ago

These guys aren't shady mechanics. But I did sink about 4 grand into a car that didnt have as many issues going in as going out. They did try to fix it and I dont have any feelings of actual malice going on here. I do feel however that for whatever reason they could not accurately diagnose and fix my vehicle specifically. Theyre good people and care about their work but I cant continue going here if my car goes into the shop with a power steering issue and now my car no longer runs at all. I appreciate the effort, all the best to your family. For what it's worth many other people had good experiences here. Maybe we both got a shitty situation.

Lauren Vasselli

★★★★★

2 years ago

I brought my 2016 Hyundai to JNM Auto for an AC repair, and am happy with my choice! Bettina was helpful, friendly, and quick to reply over email. I had been told by another shop that my car needed repairs that weren’t actually necessary, and Jay did an independent diagnostic and was honest with me about what my car actually needed. The service was quick and the price was unbeatable!

Jared Reid

★★★★★

11 months ago

Hands down the best and most honest auto shop in the Raleigh area. Jay provided multiple options for fixing my Lexus CT200 and never once tried to upsell me. Integrity is at the forefront of this business.

Viktor Baumann

★★★★★

2 years ago

I just moved from Germany to the US and was looking for a trustworthy auto shop. Jay took a look at my car and told and showed me what he needs to do in order to ensure my car will last a long time. Since he explained everything, I felt very well taken care off. The repair of my car took just one day and he also offered me a rental car for that day. After doing a little bit comparison, it seems the price was very reasonable. I will definitely come back for future repairs and maintenance.

Dan Beatty

★★★★★

a year ago

My experience with JNM Auto was one of the best and most rewarding experiences with a small business I’ve ever had. Things could have gone so much worse, but we were incredibly fortunate to have been introduced to Jay of JNM Auto. We were in town for our daughter’s graduation ceremony. While driving on the highway we heard a bang under the hood, and the a/c rapidly shut down. We took the next exit and pulled into a Jiffy Lube. It became very apparent our problem was beyond their capabilities. I asked Esteban, the friendly technician at Jiffy Lube if he knew a local mechanic. He put me in touch with Jay. Even though it was Friday at nearly closing time, Jay brought his tow truck to Jiffy Lube, hooked me up, and even had a rental car available for my use. JNM isn’t normally open on Saturday, but Jay came in anyway, ordered the parts necessary to fix my car, made the repairs, and gave me an extremely fair price, which included the tow and rental. Jay’s honesty, kindness, and skill is outstanding. He helped make what could have been a terrible and unsafe experience an awesome outcome. Jay, you have my sincerest thanks and respect.

Shirelle Rush

★★★★★

a year ago

I found this auto shop on Groupon when I first moved here about a year ago. As a single parent and being new to the area; I was skeptical of anyone working on my car besides routine maintenance. I'd taken it to a VW specialist before for a separate issue and eventually asked Jay for a second opinion; and although their diagnosis confirmed that of the previous shop; the price was much more affordable AND they were transparent about some of the unnecessary services included in the competitors quote. JNM has also done inspections for me on prospective new car purchases and prevented me from falling victim to dealership scams. I truly value and appreciate their integrity, honesty, and the genuine relationship I've formed with both Jay and his wife Bettina. They have a forever customer in me!

Madison Armand

★★★★★

2 years ago

The best experience I’ve ever had at a mechanic. Everyone was so friendly and knowledgeable. Jay walked me through my inspection and he was educational without being condescending, and gave me great advice on how to keep my car running for a long while. The entire experience was honest and realistic. I’ll definitely be returning and recommending their services.

Dorothy Douglas

★★★★★

2 years ago

Finding a mechanic you can trust can be a daunting task, but you can rest assured at JNM Auto! Jay was my mechanic and he was so incredibly kind to me. Not once did I feel like he was trying to sell me on a service I didn't need, plus he even let me watch what he was doing so I could learn more about my vehicle. I don't know the first thing about cars but Jay was able to show me in a way that I could understand. I got a full synthetic oil change on my cx30 plus some free know-how. 100% recommend!

Lisa M

★★★★★

5 years ago

As a woman looking for a trustworthy automotive shop, I came across a Gem. Fantastic customer care. Always polite and professional. Nothing is too difficult for them. Jay is an amazing mechanic and explains why he recommends something. His wife Bettina is very helpful and makes me laugh. I used to go to bigger name automotive companies and felt I always paid too much. I will always use JNM Auto for any work needed on my car as I know they will only do work that is required at better than a fair price. I trust them!! Plus they do amazing body work. :)

Angela Kimble

★★★★★

Edited 3 years ago

I was well pleased with the service here. My car drove so much better after having rear brake work completed. I'll be returning for front brake work. Great customer service. Updated 10/12/22: On Tuesday I returned my car to have my front brakes done. Now I have perfect and lifetime brake pad warranty on the front and back. My car drives and brakes so much better. Jay was very professional and provided great customer service. I look forward to continued services.

Bachir El Koussa

★★★★★

4 years ago

I brought our car in for a check up and it needed a new oil gasket and rear suspension parts. JNM charged a very fair price and explained everything to me. They said they would finish the car on the same day which they did despite a little hiccup with obtaining the right parts for the job. They are all very nice and respectful people with a family business vibe. Our 2003 Camry is running smoothly now and my bank did not break!

Alex Kolyer

★★★★★

Edited 2 years ago

I can’t say enough good things about our experience with Jay and Bettina. Not only did they pick up our car to take it to their shop, but they went the extra mile to find us the lowest prices on parts and accommodated our requests to have them use them. Jay even painted our wheels because they were so rusted, and he couldn’t stand to look at them. Top notch service, and I literally didn’t have to do anything but say “yes, fix that, or no, don’t fix that.” They even delivered our car to us in the morning while we slept. I was so impressed with their service, and highly recommend them.

Lorie Poston

★★★★★

4 years ago

Jay is awesome, I was referred to him by two friends who use him as well. My car didn’t want to start on a Friday night after acting up for a couple of days. Jay squeezed me in and evaluated my car over the weekend, he kindly went over the car/diagnostics with me in the shop so I understood what was going on. He discussed the parts and necessary labor with me to fix the engine and had it up and running by the end of the weekend. He even replaced my rear brakes which was on my “to do” list. Excellent skilled team, great communication, trustworthy, professional, considerate and $ fair. Thanks guys!