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About Business
Omiya Motorsports Auto Repair and state Inspection is a leading Car Repair specialist serving the Cary, NC, Cary area. They provide a wide variety of solutions, including Auto repair shop, Air conditioning repair service, Brake shop, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 205 verified reviews, their reputation precedes them. As a locally-owned business in Cary, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Cary, NC.
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Google Reviews
Patrick
★☆☆☆☆ Took me a while to finally decide leaving a review. I normally just ignore things like this, but I think people should know. It all started out great with Phil. I was impressed with the service and care for my vehicle. As I continued to return to have parts put on, it went downhill. Initially I got an upgraded water cooler installed on my car and he did great. I then got up-pipes put on and those bolts fell off resulting in an exhaust leak. When I took it to the muffler shop, they said all the bolts were loose. After a while, I brought my car in to have an LSD installed with a rear sway bar. He put the sway bar on upside down and when he installed the LSD, one of my axles was leaking diff fluid on the seal where it went into the LSD. So, he had to re-do that. Afterwards when he replaced it, he damaged the axle upon removal and then charged me for it. I told him I didn't think it was reasonable for me to pay for his mistake. Which is now the 3rd time something was messed up. His said to me, "Well, at least I told you about it instead of just putting it back in." What kind of response is that? Anyhow, I told him that I would pay for it as long as he helped reimburse me for future services. Mind you, separate issue but still an issue, I had a diff fluid smell in my car for weeks. I came to realize that somehow, diff fluid made its way on to the hood of my car and into the vents so that every time I turned on the A/C I smelled it. I had to get all that cleaned out and still had remnants of the smell. Another issue is that he installed new wheels/tires on my car and dropped my stock wheel on its face scratching it up. Didn't bother telling me and thought I didn't notice. Separately, I called him back asking to replace my front wheel bearing because I believed I had an issue from a tree branch I ran over. He quoted me a price which wasn't extremely high but slightly above average. The issue I had with that is, he wanted to charge me for doing an alignment when one was not needed and then said that he would remove that off the bill to compensate for the axle. I was a mechanic in the past, so I'm not easily fooled. An alignment is only needed when you mess with the toe or camber, none of which is touched when doing a wheel bearing. I did the bearing myself and didn't need an alignment. To add salt to my wounds, I found out before trying to sell my car that Carfax report had my car showing 29k miles when it was actually 23k miles. Somehow, he put in the mileage that I needed to come back for an oil change into the system so then Carfax was reporting incorrect odometer reading. Luckily, due to me catching it quickly, Carfax was able to fix it without issue. I don't have any other photos of my issues except the sway bar. Something as simple as a sway bar being done incorrectly should've been a red flag but I'm someone who likes to give people another chance and chalk up incompetence as a one-time mistake. You can even see in the photo where he damaged the sway bar on the left side. The paint was missing and rusting already resulting in a sway bar failure to whoever owns the car next. I should've recognized what I was getting then. It's too bad because I've had multiple people come to me asking where a good mechanic is and had Phil been honest and honorable the whole time, he could've made more business. Even if he ate the axle cost up front instead of trying to manipulate giving me discounts from falsifying work, he could've made a lot more money. Maybe it's only my luck that I get the lemons and everyone else gets lemonade.
Liheng Yang
★☆☆☆☆ I hope I can rate this auto store with a negative score if it's possible. I had the worst experience with their young mechanician (since I started to drive a car) recently. I was stopping by for my care annual inspection, and was told my car couldn't pass the inspection bc of the stop light was off (which was fair and was just so easily to be fixed), and the other issue that I was told by the mechanician was so called "steering fluid leaking", that both need to be repaired before he do the second inspection. Then I stopped by the other auto store to double check to make sure the diagnosis did by the young mechanician here was correct. To be surprised to me, the new mechanician from the other store told me there wasn't any leaking from my car steering fluid, the leaking what the young mechanician here observed was actually from oil instead of steering fluid which the cost of the repair usually would be several hundred dollars, then I start to feel the young mechanician here was trying to lie to me to "rob" me money, which was completely insane ! I will never go back this store again! They should feel shamed doing their business like this way ! I'm not sure what strategy the owner takes to make their rate here as high as 4.9, which i doubt they deserve this hight rate. Completely not recommend this store, try to avoid them in case you are "rob" by them.
april o
★★★★★ Omiya knows their cars! It was a breath of fresh air, for first time in my life as a woman, my thought on what may be wrong wasnt brushed off with either me being a dumb woman or not worth listening too bc inspection required. In fact, Omiya knows suabrus so well, the owner knew the common issue and ordered the likely part in advance, saving us both time. I know maybe not possible w larger issues, but to be heard, was so kind and I am grateful for that part of the repair process too!
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