Crown Acura Service

Jay H

★★★★★

2 months ago

I was recently in the Crown Acura Service department to have new tires, an alignment and a new battery put in my 12 yr old Acura RDX. I have consistently had a good experience when I go in for these services/repairs over the years. I have Logan Lane as my advisor and he does a great job explaining to me the recommended services, cost, how long it will take etc. I want to keep my Acura running for several more years and Logan along with the Acura team are helping me do that.

Angela Holmes-Rouson

★★★★★

5 months ago

I brought my car in for the 40K service at Crown Acura, and the experience was excellent from start to finish. Almost my whole family drives a car from Crown, so we know the service team well—and they never disappoint. The waiting area is one of the best: fresh fruit, coffee, snacks, Wi-Fi, comfortable seating, and even a workspace. I was so relaxed that when my service rep, Logan, came to tell me my car was ready, I actually took my time packing up. My car came back clean, shiny, and running like new. The thorough diagnostic and attention to detail gave me peace of mind. Crown Acura’s service department consistently delivers professionalism, hospitality, and quality care. Highly recommend!

Mark A

★★★★★

a month ago

Breezey from sales was great. Bought a 26 MDX at Crown and couldn't be happier. Test drove Grand Highlander which handled like a boat, not at all fun, and Honda Pilot which was not bad but definitely less refined. MDX is a great solid family car and I highly recommend trying one out!

Darren Moreno

★★★★★

4 months ago

I recently decided to purchase a car for my wife, but due to my busy schedule, I knew I would need to complete the process online—which initially had me a bit concerned about buying a vehicle I hadn’t seen in person. I knew exactly what I wanted: an Acura MDX. After reaching out to multiple dealerships, I found that many were not straightforward and seemed to give me the runaround—something I simply didn’t have time for. That changed when I connected with Luke, the sales agent, and Sophie, the Sales Manager, at Crown Acura. They were upfront, transparent, and provided their best offer right from the start. I was able to negotiate my out-the-door price, financing, and vehicle amenities entirely over the phone and internet. The signing process was seamless, with all documents handled electronically. When I arrived to pick up the car, it was detailed, ready, and exactly as promised. Overall, the entire experience was smooth and professional. I truly appreciate the honesty and transparency shown throughout the process. I would absolutely recommend Luke and Sophie at Crown Acura to anyone looking to purchase a vehicle.

Paris Lee

★★★★★

2 months ago

My experience was great as it always is with Crown Acura of Clearwater! Jeremy Stebbins in the service department was awesome from start to finish, very courteous and helpful! I would definitely recommend Crown Acura for all your car purchases and services! Jay in finance and John (jd) in sales great team!

Russ Lowrey

★★★★★

3 months ago

The service experience at Crown Acura was great once again. John Shaw was extremely helpful and always makes the visit quick and pleasant. John has been my service advisor for years and he truly makes me look forward to coming to the dealership.

Kathleen Selby

★★★★★

6 months ago

We had an appointment at Crown Acura for an oil change and was assisted by Logan Lane. He was very personable and courteous and was an ease to talk to. We had discovered a screw in one tire the day before and he had no hesitation in assisting with that as well. Being a Saturday, the service department was pretty busy and Logan handled everything with professionalism and a smile on his face. It was nice to see someone enjoying what they do and helping people. Great job!

JOHN ZACHARIA

★★★★★

a month ago

Jeremy Stebbins was very helpful in explaining the needed repair for a flywheel gasket leaking oil. the repair was made and so far all is well. the price seemed reasonable to me and the treatment and atmosphere at the dealership were superior.

PAULA

★★★★★

4 months ago

Jeremy Stebbins at Crown Acura was fantastic to work with. He was friendly, patient, and clearly explained every step of the process, making the vehicle purchase smooth and stress-free. I really appreciated his professionalism and follow-through—highly recommend asking for Jeremy if you’re buying a car there!

Grace Chang

★★★★★

Edited 3 weeks ago

Update: I've had turn my car in for maintenance recently and I continue to have an excellent experience working with the Service Advisor, Bart Bartley, at Crown Acura. I've been going to him for the past few services as I find him friendly, professional, and attentive. He is knowledgeable and always provides helpful information to ensure my vehicle receives the best care. The only suggestion I'd make for him is to slow down a little when he is working with customers because I felt a bit rushed to ask questions as he seemed to be rushing from one task to the next. My guess is the service department environment can be extremely busy and sometimes stressful that the service advisors may feel the need to move quickly. Another suggestion I have is to have an advisor around after 5 p.m. so that when a customer picks up the vehicle, the advisor can go over everything that has been serviced in case the customer has any questions. I was unable to pick up the car earlier in the afternoon as promised so I showed up a little bit after 5 p.m. to pick up my car not realizing that all the advisors have left for the day. When I was closing out the transaction with the person who was helping me, I had questions regarding the vehicle and he was unable to answer. It'd be great if these minor adjustments can be made to enhance the quality of the customer service at Crown Acura. Despite these minor things, I still highly recommend Bart Bartley to other customers who want to service their Acura vehicles at this dealership service Center. Thanks, Bart, for all that you do! :)

Jerry Reid

★★★★★

5 months ago

Excellent visit. Bart Bartley was very knowledgeable and polite. I waited while they performed my second routine service, which called for a rear differential fluid flush, in addition to the regular oil change and tire rotation etc. They also updated the software for the stearing. Great waiting rooms with complimentary waters and snacks. Very nice experience.

Amy Russell

★★★★★

2 months ago

Gillian, Jay, and Chris exceeded my expectations with my purchase. I am a return costumer and it will definitely continue to be that way!

Jeff Werner, CPA

★★★★★

4 months ago

From start to finish, Service Manager John Shaw and his team delivered exceptional professionalism, efficiency, and care. John took the time to clearly explain each service being performed and provided honest recommendations without any pressure. It’s rare to find someone so knowledgeable and genuinely dedicated to customer satisfaction.

Jules Price

★☆☆☆☆

a month ago

I'll give an update on service in a week as I am just picking up the car. Main issue right now is Acura charging the customer the 3% credit card fee. My bill was $5400 and change and they had the audacity to charge me 3% for using my credit card!!! Completely unexceptable!!!!

kristina trujillo

★★★★★

4 months ago

Mike Patton was exceptional, when it came to getting my son's car. I called Crown and was directed to Mike who automatically was able to zero in on my immediate request, and made time for us to look at the chosen vehicle. He made car buying so easy and I was really impressed that he didn't pressure me, or keep calling for my business. He checked in at the right times, answered my questions when I called, and above all, made the experience very quick, pain-free and most of all enjoyable. Thanks for the help!!

Bret Shelhorse

★★★★★

3 months ago

My transmission needed replacing and was done through the warranty and just had to pay the deductible. Logan Lane was extremely helpful and professional and communicated every step of the way. Very satisfied with Crown Acura Clearwater.

tracy meyers

★★★★★

4 months ago

Over the years I’ve had a great experience getting my car serviced at Crown Acura. Logan Lane has always been very helpful. They always do their best for a quick service.