About Business
Crown Toyota Service and Auto Parts brings expert Car Repair solutions to the local community in Ontario, CA, Ontario. From Car repair and maintenance service, Auto repair shop, Auto tune up service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Ontario, CA appreciate their attention to detail, leading to a consistent 4.7/5 rating from 4292 reviewers. By focusing on the specific requirements of the Ontario, CA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Ontario, CA and beyond.
Google Reviews
Sandy A
★★★★★
a month ago
I visited Crown Toyota Service and Auto Parts in Ontario, CA for the first time yesterday to get an oil change. It was a great experience. My service advisor Alexis was awesome. He explained everything to me in detail about my car. The facility is clean, recently renovated, and the employees are nice and polite. I will definitely go there again to have my Toyota Camry service. Yes, l do recommend Crown Toyota.
Tom Lopez
★★★★★
3 months ago
The service visit and work on my 2025 Prius Plugin Hybrid was outstanding! Service writer Jesse was extremely thorough and helpful in helping to determine the services necessary to get my car repaired. Jesse was well organized and attentive while the mechanic worked on my car. Jesse provided timely updates by text and phone calls regarding the diagnosis and service provided by the mechanic. His service update and status by text and phone calls were timely and helpful. Jesse provided a thorough and comprehensive reporting of the services completed along with maintenance recommendations when my car was ready. Overall, Jesse’s customer service was above and beyond. I definitely will return to Crown Toyota for my car’s maintenance!
Jose Estrada
★★★★★
3 months ago
I recently visited Toyota Crown of Ontario for an oil change, and while the initial service took longer than expected, what truly stood out was how the team handled the situation afterward. The Customer Relations Manager, Geneva, along with her team—Ken and Cory—went above and beyond to make things right. They listened, took ownership, and provided outstanding service during my follow-up visit. Their professionalism, attention, and genuine care completely changed the experience. We all make mistakes—it’s not about never making one, it’s about how you handle it. Geneva and her team clearly know how to solve issues and make customers feel valued and taken care of. Because of the way they handled everything, I feel confident continuing to do business here. Excellent customer service and great people. Highly recommend.
kaylee denberger
★
☆☆☆☆
3 months ago
DO NOT GO HERE TO GET YOUR BRAKES INSPECTED!!! I went in on October 13th to get my brakes inspected as they were making a horrible grinding noise. I sat there for over 3 hours and was told that my brakes sounded bad because they were dirty. they measured my front brake pads at 6mm. Continued to drive vehicle with noisy brakes, as i was assured that there was nothing wrong and that it was just buildup. Decided to clean these ‘dirty’ breaks today only to find my passenger side brake pad to be completely worn down! my rotor is also destroyed from all the grinding. Do not trust this Toyota location with your life.
Gloria Ruano
★★★★★
2 months ago
PJ is kind, and he kept me informed step by step what happened to my car. I was surprise the timely work and considerations to consumers. He treated me with respect, and has excellent service attention and manners. I was happy to have his help. Always happy with the service after 20 years of loyalty. Great job PJ
Jian Liu
★★★★★
2 months ago
I had a great experience at Crown Toyota. The team kept me informed throughout the entire process and offered clear and helpful solution options. PJ Andrew was outstanding — he went above and beyond to help me and made everything smooth and easy. Highly recommended!
Antonio
★★★★★
3 months ago
I want to give a special thanks to Adrian for his courteous and professional attention. From the very beginning, he clearly explained what my car truly needed and made the whole process easy and smooth. His friendly attitude, honesty, and great customer service made all the difference. I will definitely be coming back thanks to the outstanding service I received. Highly recommended!
Jim Chitty
★★★★★
4 months ago
My service advisor Jeff was great. Attentive, responsive and detailed. He patiently helped me sort through what was urgent vs what could wait, and helped me compare tires to what a place like Costco offers. I normally opt out of dealer recommendations and find a cheaper alternative, but I was glad I went with Toyota this time. The prices were too excessive, got a rental, great tire replacement warranty , and appreciated the mechanic video walkthrough. Happy with Jeff and Crown in general, thanks folks
Jocelyn Poston
★★★★★
3 months ago
Brandon Hernandez was an excellent service advisor. Explained recommended services without being pushy and insisting they be done immediately. Car finished within the time frame he stayed. He was readily available when o returned to pick up the car. Explained what was done and went over the bill.
Lisa Alcala
★★★★★
2 months ago
Eric was very professional. Explained what I needed and why. Gave a detailed breakdown on pricing. It even showed what was most needed and what could wait. He didn’t pressure me either. This was my second time working with him and both times were great.
Monica Galindo
★★★★★
2 months ago
I’ve been a customer since 2017, and the service department has always taken great care of me and my vehicle. The team is friendly, honest, and efficient, and I always feel confident leaving my car in their hands. Excellent customer service every visit—this is why I keep coming back.
Carlos Herrera
★★★★★
3 months ago
Adrian in the service Department at Crown Toyota of Ontario treated me very well, He has a great personality that makes you feel Comfortable. I was very pleased with His customer service when I was approached and all the recommendations I was given for My car needs! Thank you for having Great Customer service Employee Like Him. I also Want to Thank The Greater when I first arrived and The Young Lady who walked me to My car when It was Ready.
Zulema De La Torre
★★★★★
2 months ago
Brandon Hernandez and the service team were great. They were patient and helpful in answering my questions and offering solutions. I was very appreciative of their help. I felt Brandon and the team went above and beyond. They were kind and professional.
Jeff Mendoza
★★★★★
2 months ago
Made an online appointment for a 45,000 mile service for my truck. When I got to the dealership, the check in process was quick fast and easy. My truck was done in the time promised that it would be ready by as I waited for it to be done. I made my appointment for 7am knowing that I wanted to have breakfast there. Their food is great. The check out process was also quick fast and easy and my truck was ready for me before I finished paying for the service.
Robert U
★★★★★
4 months ago
Our experience at crown toyota was amazing, Aaron Hossain made it quick and easy and is very knowledgeable, Juan got us the best deal and we couldn't be happier with our purchase! I highly recommend this place!
Xiaowei Peng
★
☆☆☆☆
a month ago
This has been the worst customer experience I have ever had. On February 7, I ordered a right rearview mirror for my Camry here. At that time, the staff told me it would arrive the next day. However, when I went to pick it up the following day, I was informed that it had been delayed in transit and that I would need to wait one more day. They also told me that they would call or text me once it arrived. I waited until February 20 without receiving any phone call or message. I then took the initiative to call and ask whether the item had arrived. After checking my order, they told me that it had already been delivered. I do not understand why no one contacted me if the item had already arrived. From my perspective, it seems that they do not care about their customers’ driving safety, nor are they able to understand the concern and anxiety a customer may have regarding vehicle safety.
Ismael Quintana
★★★★★
3 months ago
Was my first time my experience at first was a long wait .BECAUSE I didn't have an appointment then called service department witch lead me to staff members that I explained why such a long wait? THEN Man named Filex service consultant was very respectful that he arrange an appointment for me at 2pm witch made me so appreciative! Excellent service personnel! Thank you!
Kristopher De Guzman
★★★★★
3 months ago
Service here is always on point and this is the first dealership where they care about being punctual or just great at communication with updates on my vehicle. Felix is an awesome service member in this establishment and takes care of me every time. Also a shoutout to Jacob for getting cars for my friends and family he will do a great job to get you in a new ride. Appreciate the professionalism and hard work to accommodate me as best as possible fellas.
Alex Cagnones
★★★★★
3 months ago
Had to take my GR Corolla in for a water pump issue. Worked with AJ, great communication and response time. Updated me with each step and kept me informed of what's going on. Am definitely going to head back here for my next service. Also forgot to include shout out to the service tech for doing all the work, much appreciated.
Pricilla Patterson
★★★★★
5 months ago
I enjoyed the service, everyone was very cordial. I did have an appointment. They were very efficient and sent me a text on what the issues were with my car and spoke to me with the concerns. I truly appreciated the time and response I received. The place was clean and I also enjoyed my breakfast. So thank you toyota for stepping up to the plate to give excellent service to a member. Crown Toyota really gave me a better feeling of being a Toyota owner a wonderful experience. Thank you 😊
