About Business
Conveniently located in Houston, TX, Cullen Auto Service has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, making them a top-choice Car Repair specialist in Pearland. Backed by 175 satisfied customers, they currently hold a prestigious 4.2/5 star status on our platform. They take pride in serving the diverse needs of Houston, TX residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Cullen Auto Service is the go-to destination for quality and service in Houston, TX.
Google Reviews
Trina Parks
★
☆☆☆☆
2 years ago
I went to get an inspection and it didn't pass cause I got a new battery. So I was told to bring it back in 15 days. Well I did and they tells me they would have to charge me again cause I miss the time of the inspection . And this wasn't explain to me. To come before the time on the 15 th. This is a scam.
jasmine williams
★
☆☆☆☆
9 years ago
Horrible I will never go back and wouldn't advise anyone else to go there. I went in for a 20 dollar oil change they lied and said i had oil leak. So I got a pressure wash on my car as they told to get. Found out I didnt have one. They charges me an extra15 dollars for a replacement cap for my gas pan that didn't fit. I ask the men before he did everything how much would it cost he told me a $50 dollars when I received my receipt it was $85. I asked the men about it he caught an attitude. I realize they told 2 other people they had an oil leak. They just want to cheat people out their 💰 horrible people and service. Never again.
Charlie Franklin
★★
☆☆☆
4 years ago
I was loosing fuel pressure and took my truck to the shop. I had a hard time explaining how the truck was running because they kept on telling me that it didn't make sense. I finally got the shop manager to listen to me. I paid for a diagnostic and they told me that the fuel pump was gone. I had them to replace it and after 5 months it started loosing pressure again. They said that they would replace the fuel pump because it was under warranty. But I had to pay for labor again because labor cost was only free for three months. It's a trap to get money from you no matter what. Auto work should last longer than that. I failed to get calls back. So I will no longer use them for any maintenance for both of my vehicles. Thank GOD that they are not the only shop in town. I will tell all of my Family and Friends not to use them. Buyer Beware!
Tre Berry
★
☆☆☆☆
2 years ago
I arrived at 7:35am, waited until opening. Walk in, Im literally the only person there. The guy comes in and says theyre going by appointment but I can leave my car for a diagnostic check. No thanks, get back to your empty waiting area that’s got yall sooooo busy
Wesley Thomas
★★★★★
5 years ago
I've taken both of my cars here multiple times and each time I do, I know repairs are going to be done correctly. The mechanics and staff are good people and are very knowledgeable. Prices are more than fair compared to other shops, but the only thing I would recommend is that you search around different stores and buy the parts yourself. Always been my go to shop!
T. Chavis
★★★★★
2 years ago
Super quick, efficient, and reasonably priced. Well spoken, well mannered guys here assisted me with getting my car inspection. Took about 20 minutes .. 5 Star service for sure
Christopher Colbert
★★★★★
5 years ago
This was my first visit and the gentleman had great customer service and quick. They seen us pull up and greeted us promptly with smiles jokes and hellos. The place was clean even though they where working on other task they stopped and took care of our needs. They did suggestive sales and they wipe the wind shield off WOW. Never seen that done at an oil change place with a smile. Thank guys
Adoile Turner III
★★★★★
10 months ago
friendly fast affordable service they dont try and get you to fix things that work fine!
Drew Bledsoe
★
☆☆☆☆
a year ago
Been here multiple times but I’ll never be back after today. The guy at the front wouldn’t accept my insurance card on my phone because it wasn’t a PDF file…. Saying I had to email him the insurance. No thanks I’ll go down the street
Denise Robinson
★★★★★
2 years ago
Went in for a oil change and it was discovered by Martinez that my oil pan had a dent in it near the drain plug which made it hard to turn. I made a appt with Martinez to have my oil pan replace with the oil change! The staff members there are very professional n friendly. I would definitely recommend this place! Martinez thank you for your services on my Jeep Compass! Will see you again!
mario guzman
★★★★★
2 years ago
Easy in and out for a Saturday! I always appreciate great customer service 👍
Philomena Leftwich
★★★★★
Edited 3 years ago
This business was everything I needed. Professional, prompt, cordial, the price was economical and the location was convenient. The only issue was the business couldn't accept a cash payment. I would have to go next door to the partner business to get change $. Perhaps it was a security issue. Who knows. Any how, this will be my new auto repair/services shop. I would and already have recommended this business to friends. So far, so good.🤗
Stefany Almazan
★★★★
☆
Edited a year ago
When they worked on my vehicles pricing was decent for the work and they really know their stuff. They got the issues fix fast the only thing they need to fix fast is the rude old black guy who left me while he was "helping" me for him to go smoke a cigarette. As he left me i notice that other people were getting helped as i sat there for no reason. Wasted 30 minutes of my life for him to be like my bad -_-......
Cherrie Bazile
★
☆☆☆☆
2 years ago
The only Black mechanic in the shop did my tune up, the tune up took 6 hours! He sat outside talking to his mother for hours while my car was just sitting! Then, after waiting 6hours for a 2 1/2 hour job, I got my car back and the engine light came on. My car is shaking and they is nose. My car had no issues! I needed a tune up and a break change. He messed up my vehicle, put dirt all over my material, and for some reason he went into my glove department and that is also damaged. If you have any issues like this and they do not fix what they have damaged, you will need to file a suit via small claims court. If the damages are 10,000 or less. The cost is not expensive to get your suit going. Be sure to have witnesses and documentation.
Cynthia Simon
★★★★★
7 months ago
I recommend this service for all my vehicles. Customer service makes you feel like family
Ciara
★★
☆☆☆
a year ago
My initial experience here was fantastic thanks to Sin, the young lady at the front desk. Her exceptional customer service and professionalism stood out. However, my second visit was disappointing. David, the person at the front desk, was rude and unwilling to honor their promise of a free reinspection within two weeks, despite power outages delaying my return. This experience has left me feeling let down, and I'm uncertain if I'll choose to return to this establishment in the future.
Green Bay Packers
★
☆☆☆☆
9 months ago
Customer service is horrible. The front desk lady is rude and doesn’t return phone calls. She tells you she will get a quote and call you back but she never calls back. She is horrible. The guys who do the work are great. Believe customer service training is needed at this place.
Troy Davis
★★★★
☆
5 years ago
Greetings , to you all - And we meet again .. Listen , I have good news you can use .. Cullen Auto Service is a Diamond in the Rough , Google family! Yes , you heard me correctly .. Despite the fact that it's located in the barrows of South Side Houston - For me that's even more the reason to give accolade to this place of business .. Mechanics were very hands on , detail oriented and well - versed .. I couldn't be more happier in relation to both , the price and service rendered .. They may not be able to fix you , but .. Your car on the other hand , They'll have you covered like a blanket .. #MakeItaGreatDay #StayHungryMyFriends #KnowYourWorth
Dara Eng
★★★★★
6 months ago
Been going to this place since I was 18. I’m now 35 and still pay for the service at this location. That should tell you something about their reliability and quality.
Courtnee89 Wysinger
★
☆☆☆☆
4 months ago
I’ve been a loyal customer of this shop for years with two different cars, but my recent experience was deeply disappointing. What started as a simple oil change turned into a costly $1,500 repair due to a mistake that should have been caught early. Despite being told the shop carries insurance for damages, they quickly dismissed responsibility and blamed “wear and tear” on a nearly new vehicle. It’s frustrating to see a place I once trusted fail to stand behind their work. I can no longer recommend this shop until they take responsibility and prioritize honest service.
