About Business
Custom Auto Body brings expert Car Repair solutions to the local community in East Longmeadow, MA, Springfield. From Auto body shop, Auto painting, Auto restoration service to complex Car Repair projects, they maintain high standards of service quality. Local residents in East Longmeadow, MA appreciate their attention to detail, leading to a consistent 4.1/5 rating from 49 reviewers. By focusing on the specific requirements of the East Longmeadow, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across East Longmeadow, MA and beyond.
Google Reviews
Luke Gonyea
★★★★★
7 months ago
Custom Auto Body made my first insurance claim painless! Better yet, my car looks great. The perfect combination of personable, professional, and knowledgeable. 100% recommend.
Andrew Burdick
★★★★★
Edited 2 months ago
Went back for more! Got the hood of our Tacoma done. Great services, done in three days. They also polished the headlights and installed a new fuel door which has broken. Had a great experiment with our rusty truck’s roof. They were the only shop interested and quoted and complete work in less than two weeks. Really happy with results!
Sean Kenney
★
☆☆☆☆
6 months ago
I brought my vehicle in for an estimate for a repair. I met with Mike, who is responsible for all of the estimates. He viewed my vehicle, said it would be between $1800-$2000 for the repair depending on the current cost of materials. He said he would send me the written estimate and I thought it was a fair estimate/price and scheduled the repair pending the written estimate. Two weeks later, I received the estimate and he had increased the price to ALMOST $3200. Nothing had changed with my vehicle. I called and spoke with Mike and he acknowledged the verbal estimate and he said, “I should really stop giving verbal estimates.” He then “adjusted” some things and lowered the estimate to $2600. After a contentious conversation, I told him to send me the written estimate and he agreed. About two hours later he sent me an email telling me that they are not willing to work on my vehicle and that my appointment was cancelled. Totally unprofessional and blatantly lied, blaming me for “relying on a verbal estimate in a parking lot.” He also told me if I didn’t like it, get a lawyer.
Allison Therrien
★★★★★
a year ago
I went here to get an estimate on a paint job for my car. Sarah helped me out. She was amazing. She was straight up honest with me about everything and knew her stuff. So when I am ready to get the paint job done, I will definitely be returning. Thank you Sarah for your help. I greatly appreciate you and all you do.
the gamers
★★★★★
6 months ago
I had some Auto body and a paint job there. I have nothing but great things to say, the staff is super friendly and the work was excellent!!!!!!! I would highly recommend going there for Auto body work and will go there again if I needed work done!!!!! Thank you Custom Auto Body!!!!!!!
Santa Cruz
★★
☆☆☆
a year ago
The good news is Sarah, who runs the office is very nice and does a great job. Unfortunately in my opinion the quality of work done on my car was really not good. I'll spare all the boring details but the outcome does not look good. The damaged area is noticeably repaired with poor body gaps and visible creases and imperfections especially in sunlight. Also the fuel door does was not properly reinstalled and now is faulty. I really wanted to be happy with Custom since Sarah has such a good attitude but I think there are better shops out there.
J. P.
★
☆☆☆☆
Edited a year ago
I'm editing original post because I'm still repairing what they damaged! Very nice people, however workmanship is/was subpar! Pictures and video to follow.
Earl Burney
★★★★★
a year ago
Unmatched integrity.... I was quoted $1,000.00 for a repair on my Chevy Impala. Once they got it in the shop they discovered that they could buff out this damage instead of repainting, which they did, looks like new. The bill was substantially less. Mike will have MY business as long as he is IN business!
Lori Napolitano
★★★★★
5 years ago
Our car was hit while parked, we brought it to Custom and what an amazing experience! Sarah stayed in contact with us at all times. When we picked up the car Mike came out to us and explained everything that was done to the car, he even found something the insurance missed, Mike made sure it was fixed and the car was safe to drive. As much as I would have liked to keep this little gem for myself I had to share. This is a trusty worthy place and my family will return when needed! Thank you Mike and Sarah for making us feel comfortable and most importantly being HONEST with us. We are now loyal customers of Custom Auto Body!!
David Dumais
★
☆☆☆☆
a year ago
If you have an older car don’t waste your time here. Brought my car in for simple door handle replacement. They had me purchase the part myself and schedule appointment. Dropped it off and then change their tune and say they don’t want to touch it.
DAVID CZAPOROWSKI
★★★★★
2 years ago
Was hit in rear… custom was recommended by my insurance company . Office manager Sara was wonderful. I had to do nothing!!!sara dealt with my insurance and also dealt with car rental place. When truck was ready ( which came out great) I literally dropped rental off at there shop and she had rental place pick up. Every business should have someone like Sara to make a difficult process SO EASY!!.. Thankyou custom and Sara ..
JollySpace Camera
★★★★★
3 years ago
Had a dead window in my 97 camaro all summer, called about 23 other places brought it to about 6 of those 23 places not a single one of them would even ATTEMPT to properly diagnose it let alone attempt working on it. Without hesitation CAB told me bring it on down the 26th, got it repaired the same day. Works amazing now and was very reasonably priced considering one place wanted basically double what they asked and then refused to do the work. Would highly recommend Mike and his team, very friendly and professional bunch.
Anna Wing
★★★★★
3 years ago
Had some damage to my suv doors. I was greeted so nicely when I entered the building. The youg lady that took care of me at the desk made me feel so much better. I got to meet Mike before I left and I knew they would take care of my car. I was just amazed at the work they did when the repairs were complete. I most certainly will use them again,and will recommend their use to my friends. Thank you so much for a job Well done!
Kira Quekas
★
☆☆☆☆
9 years ago
Man what a complete letdown! I brought BMW in for collision work on the recommendation of a friend. I was told to speak with Mike (which I did) and he gave me an estimate for the job. Pricey! What I didn't know was that Mike has basically handed over the place to his son. $2400+ of body work to the front of the vehicle. He gave me a 3-day estimate of work and took 7. It has been a couple of months and the paint is peeling off the bumper and front passenger panel. There are ripples developing in other areas. When I brought it back to the shop I got a bullshit response that it was somehow my fault. I brought the car to BMW and to Ricks where they both said that the work that was done on the car was "terrible." The man at Rick's asked if I did the work myself or had some teenager do it! So guess what? It will cost me another $2000 to fix the repair. No insurance will cover it and i was told that my only way to get compensation for the absolutely lousy repair was to take Custom to court. Great. PS- try to call there and get a response from anyone. The only person you will speak to will be a raspy, forgetful receptionist who sounds like she smokes 11 packs of cigarettes a day. She will make sure you never get a call back too (unless you are scheduling a repair or an estimate). They are awful, deceitful, over-priced cheats. You have been warned,
Mary Schoonmaker
★★★★★
11 months ago
Top quality repairs on my SUV. It looks brand new! And, they washed and cleaned the car too. Highly recommend.
Amy Johnson
★★★★★
a year ago
Mike, Christopher & Sarah treat you like family. Their work is top notch. If it is a job they do not specialize in, they will recommend a trustworthy shop that does.
Irene LaRussa
★★★★★
5 years ago
Great customer service! Sarah was wonderful. She dealt with the insurance company, and car rental company. She answered all our questions and made sure we were kept up to date with the car’s progress. Also the car looked great when we picked it up! I will recommend them.
Sarah G
★★★★★
7 years ago
I don’t normally write reviews but these guys deserve one. My grandmother picked up a screw in her tire and found the closest auto body shop around, which was Custom Auto Body. She went in there and told 2 gentlemen who worked there her issue with her tire. They were SO helpful and made her feel very comfortable from the start. They explained that there was a screw in her tire and that they could plug it for her in no time. 15 min later her tire was all fixed and she was on the road again. While I have never gotten work done here, my grandmother couldn’t stop raving about their service and willingness to help. I would definitely recommend these guys based on their great customer service!!
Cheryl Couture
★★★★★
7 years ago
My car was hit from behind and it involved much more damage than the original insurance appraiser estimated. They were amazing with their communication and determination to get my care back to its original condition. Kiara and Mike were wonderful. I can't say enough. Thank you so much everyone. Cheryl
Enzo
★★★★★
4 years ago
I did not Catch the Name of the person that detailed my truck, how ever I would like to thank him as he did an absolute amazing job, my truck looks showroom new, outstanding... I did catch the name of the super friendly office staff Sarah who is extremely professional and just a pleasure to deal with. Over all I will 100% bring all my vehicles there again. FANTASTIC PLACE.
