Colonial Auto Service

elizabeth “Beth” estabrook

★★★★★

Edited 4 years ago

Polite, pleasant and prompt! Efficient and willing to answer questions with understandable info for the layperson. Never pushes just an informed suggestion. Dan is super!

Gerald Daniele

★★★★☆

5 years ago

I brought my truck there for repairs over holiday weekend my starter went. The garage was spotless and the men that ran it acted in a perfessional manner. Fast service

Catherine Michael Russo

★★★★★

6 years ago

Called this shop out of the blue for help with my car and they went out of their way to accommodate me. It was obvious they are very experienced but were also courteous and pleasant. Do not hesitate.

Joe Barbeau

★★★★★

4 years ago

Colonial does a great job, has been servicing my vehicles for 10 years. Very busy for a reason, excellent service at a fair price.

Tim Marinelli

★☆☆☆☆

Edited 7 years ago

If you're going to screw up, you should at least try to make it right. I took my car here to get the timing belt replaced and after driving it for about 10 miles the check engine light went on. We called Colonial right away and they said there was nothing they could do to help. I took the car to the dealership where I was told Colonial had slapped on an ill-fitting aftermarket piece that had come loose. When I brought my complaint to Colonial they refused to accept any responsibility or compensate me for what it cost to fix their error. That's just bad customer service. In response to the owner's comment below: We DID call the shop first and the woman who answered the phone just said "we can't help you, we're too busy." If we had been told the car was ok to drive, this wouldn't be a problem but we had no idea. This shop is a mess, avoid at all costs.

Troy Delacruz

★☆☆☆☆

3 years ago

Worst car repair that I wouldn’t give one star if I could. Took my mothers old van to get brakes fixed and drove a mile down the road but had to reverse and all you heard was cranking noises, everyone looked. I took it back and the guy drove it and said it was fine until I told him to go in reverse. Then he said it’s cause the brakes were new. No it kept making those noises and the brakes gave out with my mother and step father driving! They ended up getting a new car an didn’t want to press it further.

Iris Gold

★☆☆☆☆

3 years ago

This is one over priced rip off. I was quoted a price for a Hummer H3 starter replacement. When I picked up the truck the price was considerably higher. I was told the original price was priced on a Hummer H2. How is that possible the prices are much higher for H2 parts. He was lost in his lie. Another mechanic trying to make a mortgage payment on every part they install. Higher than normal prices. A true rip off. Shop elsewhere!!!! You have been warned!

Sean Woodard

★★★★★

3 years ago

Dan has been, by far, the most competent and honest mechanic I’ve ever done business with. He has always delivered the very best service with all of my vehicles for many years. Hard to find a mechanic on this level.

A

★★★★★

7 years ago

Dan is a very nice and honest mechanic. Being a mechanic myself and not having time to fix my personal vehicle I brought it to him and he fixed it quickly, also great communication. Had an issue a few days later and he resolved it right away. He stands by his work and is excellent at electrical diagnosis, even when dealing with my demon mustang. Highly recommended.

Dan Sadowski

★★★★★

a year ago

Colonial Auto Service is top quality, professional, and customer focused. Dan at Colonial is easy to talk to and really went above and beyond for the repairs I needed on my SUV. If you need service for you vehicle call Colonial Auto Service.

Michael Davis

★★★★★

3 years ago

We use colonial auto for all of our car repairs. We recently brought in our Ford Explorer which had a problem with the automatic rear seat storage system. Rather than charging us over $1000 by replacing parts, the seats were repaired creatively using some securing bolts. This alternative approach saved us $700 and the solution aesthetically looks great. Not every repair shop would have done this. We are very appreciative! Mike and Kathy Davis

Paul G. Rasid

★★★★★

4 years ago

I have used Colonial for some time and they are nothing short of professional in servicing my vehicles. I get prompt service, many times I can get my car the very next day. They are courteous, very reasonable and will advise with any other issues they may discover. I would recommend them in a heartbeat. I am sure that when you use them you will become a repeat customer. It is awesome to have them so nearby.

Patricia Murray

★★★★★

11 months ago

The boys are very knowledgeable of what they are doing. Very courteous they have all the equipment to test your cars. They can even put tires on and balance. Never had a problem.

Stephen Vaccaro

★★★★★

a year ago

I usually work on my own cars but occasionally when I’m too busy I’ll bring my cars here for a repair. Dan is a very good mechanic, he’s honest and his prices are very fair. I highly recommend colonial auto.

Craig O’Connor

★★★★★

2 years ago

Colonial Auto is the Best and most Honest Auto Repair business in Western MA. They have taken care of me along with my families repairs for over a decade. Dan and his Brother Brian are always there to help at a moments notice from oil changes to major repairs! I was in need of an exhaust and instead of charging me for a job he wasn’t prepared to do he even referred me to someone who could? They helped me w good results and at a great $!! Again, if you want Honest, Reliable, and Affordable!! Colonial Auto is your only option!!

John Pappas

★★★★★

a year ago

Just started going to these guys at Colonial. I am impressed by their honesty and candor. My wife went elsewhere and they said she needed all new brakes and rotors - probably trying to get a quick sale. I suggested she go here and they said the brakes and rotors should be good for another 10k miles. Didn’t charge anything. Had a nail in her tire a few months later and they patched it for $25 rather than suggesting she buy some new tires. Bravo, we will both be customers as long as the place is in business!

Laurie Murthy

★★★★★

a month ago

Installed a battery just before they closed today. Was grateful that they could change it out while I waited. Will return for other service needs!