Custom Auto Touch-Up

Matthew Kauffmann

★★★★★

5 years ago

Quietly the best body shop in Charleston and it's a one man show. I only found Al's shop due to the lack of responsiveness of literally every other shop in Charleston so I dug a little bit deeper on the google search results and found Custom Auto. I called, he answered.. I didn't have to hold for anyone because Al controls every detail of the business. I can recall one time Al did not answer his phone when I needed to speak to him and he called back promptly, he was busy working on my car by the way. Al ensured that the insurance company paid for all the correct parts and he never settled by allowing them to put aftermarket junk on my car. He made sure they ponied up for factory parts and did all the dirty work for me. The work is flawless. I used to buy/sell used cars and would always look for orange peel on the paint to detect prior work... if I didn't know my own car I would think the factory fender had been prior painted because of how good his paint work was on my damaged one. My car also has a complex lighting package with 6 bulbs in each headlamp. He made sure everything was working exactly as from factory and even informed me that a bulb was dead in the other non damaged lamp and fixed it for me. Final note, he is a legitimately salt of the earth nice guy.

Erik Jorgensen

★★★★★

4 years ago

Wow is all I can say!! I’ll let the pictures do justice to the high quality work that Al and Molly were able to do to my tailgate. I unfortunately backed into a tree that caused a medium sized dent right in the crease of my tailgate. It was a very tricky spot to work on and other shops in the area wanted to charge a fortune to take it out, almost the price of just getting a new tailgate !!! Al and Molly did a stellar job at a very reasonable price and communicated with me through the whole repair. Can’t say enough good things about them. I contemplated even writing this review since I know Al is already buried in a bunch of work but he is well worth the wait !! Y’all go check him out!

Brandon Suddreth

★★★★★

4 years ago

Al's Custom Auto Refinishing is the fastest to respond and with a fair price for any auto refinishing needs. Al and his awesome co-pilot took one of our Hamby Catering vehicles, set a fair price, and began work immediately, Vehicle came back at the time that was quoted, and they even took a scuff out of the the other side of vehicle. Al knows what he's talking about when he quotes you a price, and wont try to bull-dog you into paying for something you don't need. If you own/operate a business that has a fleet of 3 vehicles +, I'd highly recommend putting Al's number in your phone. I have all intentions of rotating my entire fleet of 8 vehicles through his shop over the next year.

Garrett Lagnese

★★★★★

7 years ago

Deserves more than 5 stars! Did a flawless repair job on my BMW 428i - I can't imagine any body shop doing a more professional job, at any price. And that's the thing - the price was extremely reasonable for such top-notch quality (don't be afraid to bring your exotica here). And the service! Honestly, I don't think I've received such attentive, conscientious, considerate and friendly service - and follow up - from any auto-related business in my life. Outstanding and exceptional in every way.

Meia Martin

★★★★★

6 years ago

The owner was very personable and helpful. I was requesting something small and atypical (colored emblems for my car) and he was attentive and engaging. He didn't blow off this unusual and low yield request. He was willing to help in all or any ways possible.

Haley Ruiz

★★★★★

2 years ago

Highly recommend! Al runs his business as a man of integrity with incredible knowledge and skills. He was reasonable compared to many other shops, and he made sure I was nothing but satisfied with his work. He even reached out after the service to check everything was going well. It is clear he cares about his community. Thank you!!

Tiffany Jonas

★★★★★

15 years ago

We've had Al and his team repair the back of our Mazda Tribute on two occasions after rear-endings and each time we have been delighted! The shop looks very unassuming but they run a top-notch operation there. Our SUV was perfectly repaired each time and sparkling clean inside and out when we came to pick it up. On the last occasion, Al personally dealt with the insurance company of the person who rear-ended us so that we didn't even have that hassle. And when my husband was out of town when the car was done this last time, Al sent his most trusted staff member to come pick me up at the rental car place... and he wouldn't even take a tip to thank them. We would definitely send any of our friends there and won't go anywhere else ourselves.

Jeff Thoreson

★★★★★

a year ago

Awesome people and services. I would highly recommend them for your painting need

Callie Webster

★★★★★

7 years ago

As others have said, I would give more than 5 stars if I could. Al was a pleasure to work with and also handled coordination with the insurance company regarding the repairs, which took a weight off for us. Our vehicle looks better than it did before our accident! It's a small shop, but we were comforted in knowing nothing was overlooked, expert care and detail went into repairing our vehicle and the work Al did has a lifetime warranty.

Jasmin Cooper

★★★★★

3 years ago

Amazing job! I'm beyond satisfied! I Googled them for a outside door handle replace/repair and called them. They promptly received my call and welcomingly invited me to come by and see if they could help. Graciously, Al and MJ were able to fit me in during their lunch hours and was able to complete the repair. Their pricing is very fair and their work & customer service definitely exceeds it! I will be referring them and will be back when needed!

DanieM

★★★★★

7 years ago

I am so happy that I have found this family owned business! It was recommended to me from my mechanic and I have been going there ever since. They have done repairs on 3 of my vehicles. The quality of the work far surpasses any of the large shops. You will always get the proper part for your vehicle unlike other body shops who like to cut their cost and work with the insurance agencies to get you aftermarket parts. Once I found out that I 'have the right' to pick and choose my own body shop, I will always go here. I have referred this body shop to several of my friends including my family members and will continue to do so! If you want Honesty, Quality and Timely repair I definitely recommend Al at Custom Auto Touch Up in West Ashley, Charleston.

Lee Demarest

★★★★★

5 years ago

Al is a perfectionist. My office has referred many customers to his shop and he has made every one of them very happy. His work is exceptional. He has worked on my personal vehicles also, and the repairs are like brand new.

Coastal Audio

★★★★★

4 years ago

Absolutely FANTASTIC body repair and paint refinish shop! Al and his team do great work that you just don't see from your average production shop. 100% a great experience with my vintage collector car. Two Thumbs Up!

Elizabeth Weitzman

★★★★★

3 years ago

Holy Cow!! I hardly know where to start....this was literally the best experience I have had anywhere / any service EVER! I cannot recommend Custom Auto Touch-Up enough!! When I picked up my car I couldn't believe it! It looks PERFECT and I couldn't have asked for anything better. Al is the Michelangelo of Auto Repair and Mollie is his Leonardo de Vinci Al and Mollie were *AMAZING* and helped me through every step of the way. Including working with my insurance company and Toyota directly. For example, my insurance company wouldn't send an in-person adjuster, and would only estimate using pictures we uploaded to the app. Al worked directly with them to adjust and update the estimate - which took multiple tries. Mollie also texted me updates with pictures throughout the whole process - which was so nice and comforting. They never made me feel bad or embarrassed for causing the damage that I did. My car was essentially brand new when we dinged it so badly it was rendered undrivable. I was so upset and didn't even know where to start. Al and Mollie were truly SO kind and professional. If you don't go here then you are nuts!

Rutledge Sander

★★★★★

10 months ago

The customer service is above and beyond. As soon as I arrived Mr. Livingston came right to me. After he heard what the issue was, he started working immediately to fix it. Can’t recommend highly enough.

Evan Jackson

★★★★★

8 years ago

Al did a wonderful job re-painting the hood on my car. He was prompt, detailed, and most definitely delivered. I would absolutely go back to him, and recommend him to any family or friends.

Laura Wolter

★★★★★

6 years ago

Al was reccomended to me by a local mechanic. He did a fantastic job on my car. I cant believe how flawless it looks after I wrecked it so terribly. Professional and friendly, I will be reccomending him to friends and family.