Dealers Choice Complete Car

Patrick Donahoe

★★★★★

a month ago

My Suburban began making a loud banging noise I the parking lot at Publix. I brought it over to Apex immediately. They diagnosed the problem and my vehicle was repaired and back on the road in a few hours.

Ross Hubbard

★★★★★

6 months ago

Last week I brought my SUV into Apex to resolve a problem that developed during a recent heavy downpour that caused water to pond in a low spot. After hitting this water at around 25 mph, I feared it flooded the engine compartment. Shortly after I found the engine running roughly with hesitating acceleration, AND a flashing engine light. Not knowing the specifics, I drove the very short distance to Apex Tire & Auto and spoke to Braulio. He explained that the best way to thoroughly figure out what was going on was to have a complete diagnostics done ($159.99). I agreed this was probably the best way to proceed. That ended up being the right choice as it identified the problem, a broken elbow attaching the hose to the air intake assembly. Entire unit was replaced. Diagnostics showed the need for an alignment, which was completed. What impressed me was the attention to detail. Every point of needed attention was shown with text AND pictures! Though the air intake assembly had to be ordered, which meant I’d be without the SUV for many days, I was given a ride back to my residence, and when it was time to pick up my vehicle, Ryan, the Manager, personally drove my vehicle back to me so I could then return and pay for the services. That’s just outstanding service! Period! My Kia dealership stopped going to Bonita Springs for complimentary shuttle service saying I was just out of their range and I’d have to provide my own way to get back and forth. You can probably guess where I’m going to go for my service needs! Thanks guys!!

Adriana Caceros

★★★★★

5 months ago

The guys here were amazing. They were helpful and honest about what needed to be done. The car completely crapped out on us and I’m thankful this was the auto shop up the street when it happened. Couldn’t have asked for a better place to bring our vehicle into.

larry azarelo

★★★★★

3 months ago

I had my Toyota Rav4 alignment done at Apex auto in Bonita Springs. They did a great job. Afterwards, they sent me a text with photos of the pre and post alignment angles of the front and rear. Plus, advised on other things needed to be attended.

Seth

★★★★★

10 months ago

I couldn't be more thrilled with my experience at Apex. Chad and his entire team did an excellent job taking care of my car. They were extremely competitive on prices for brakes and tires and got me in quickly. The best part is they even provided a vehicle inspection that I didn't even ask for! Apex is definitely my go-to shop from now on.

John Sayle

★★★★★

5 months ago

My service experience was exceptional! I can’t say enough good things about the help I had with my Jeep Grand Cherokee. It started with a dead battery that AAA couldn’t start and a creative way to get the car to your shop. Your staff is very smart and helpful. They are a credit to your company.

Anthony1 Colandro

★★★★★

8 months ago

New customer here. Stopped in with my Lexus LC500 with a slow leak I just discovered. They were really busy but Braulio Paz the service advisor stopped what he was doing and took care of me. 20 minutes later I was on my way. All of the staff were nice young guys. It was a pleasure dealing with them. They are my go to service shop from now on.

Crit Indahouse

★☆☆☆☆

2 months ago

The manager, Ryan Belcastro, overcharged me because he did not want to fill out a form to raise the hourly rate with my warranty company. Ryan was in the system for $139 per hour, he wanted $188 per hour. The warranty company (Endurance) was willing to raise the rate with the proper rate increase form submitted, Ryan refused and figured it was easier to just charge me the difference. I ended up with $610 dollars out of pocket when it should have been $0. Ryan also tried to seek in several up-charges that were not necessary. I am shock Apex Tire & Auto would treat a customer in such an outrageous way. I am now forced to take this to small claims court. UPDATE: APEX TIRE & AUTO NEVER LOOKED INTO IT AND NEVER CONTACTED ME.

Bruce Herrick

★☆☆☆☆

a month ago

I broke the rear springs on my 2018 Odyssey on a trip south to Florida. I was told the parts would cost $380. I was not quoted a labor price. When I picked the van up the repairs totaled $937. I was told I was emailed an estimate, that was not true. Another mechanic told me the labor should take 1 1/2 hours according to the book. Apex said they didn't go by the book and charged $470 dollars for the labor. I was totally ripped off and suggest to anyone reading this not to do business with Apex

Tom Stratton

★★★★★

a month ago

Ryan is great! Fantastic customer service! It's refreshing to deal with a honest company that does great work at fair prices! I highly recommend Apex to anyone who needs work done on their vehicle!

Young Blood

★★★★★

3 months ago

I had an unexpected tire valve leak on my drive home from Miami and pulled into Apex Tire & Auto hoping for a little help. Everyone was incredibly kind and helpful... explained everything clearly, got me back on the road quick, and the whole time I felt completely safe and taken care of. It’s rare to find a shop that treats you like a human instead of a ticket number. Highly recommend them for anyone who needs honest, reliable help on the road!

Simone OConnor

★★★★★

a month ago

I had a screw in my tire and have a platinum service with my Lincoln novels. It seems the company put the manager through the wringer, trying to get them to pay for it! What’s the young fella who originally thought he was just going to fix it it Went above and beyond helping me to figure out my contract and the coverage. I wanted to tip him, but he wasn’t there the next day. I didn’t get his name, but he was tall with Curly blonde hair, but short cut. It would be great if you could give him kudos for me. They didn’t release the car the next day until they got paid, but they chatted and brought me water as we waited for the stupid company!

Tony Locascio

★★★★★

a month ago

Ryan the service Mgr was awesome! I showed no appointment- he fit me in pretty quickly and even diagnosed the problem & repair himself ( all his mechanics were busy) showed me the defective parts He then ordered some difficult parts to get - and communicated to me step by step ! I so happy I’ve found a great place to service my cars !!! Thanks Ryan

Alex Tomacelli

★☆☆☆☆

3 weeks ago

Came in to get my oil changed on my 2018 BMW X5 what was meant for an easy oil change turned into a nit picking of my car and leaking oil about a quart every 3 days in my garage no , was not an issue before I brought it here One of the techichians suggested a solution but the manager Ryan Belcastro only said hey could replace the whole oil pan. So to the owner I had it taken and paid to have it re thread today , as well as having to refill it with oil because they had to empty it. You cant believe what these people have to say they are only trying to cover themselves for the elderly community. I want a refund on my oil change. $140 won't even charge u tax

Lars

★★★★★

a month ago

Had a tire blow out a couple weeks ago and took my car here and decided to get all 4 tires replaced. The staff here is truly the best I have dealt with since I moved down here. Ryan the General manager is fantastic and busts his ass. Cleanest auto repair shop I have ever seen as well. I appreciate you fellas and highly recommend everyone to this place. Thank you guys.

Wen M.

★★★★★

2 months ago

The inspection was really professional. Everything was explained clearly, staff was honest and efficient from start to finish. I really appreciate the attention and transparency throughout the process. Highly recommended!!!

Sandra Tomacelli

★☆☆☆☆

Edited 3 weeks ago

Oil change done by irresponsible under capable unqualified service manager Ryan Belcastro…. My vehicle is an MX5 Xdrive (4x4).2018. Car sat on the lift for over an hour they were flabbergasted due to stripping my threads on the oil pan bolt by over tightening it. If you are certified mechanic with proper experience you would know that BMW engines have specs including a proper torque differential for this procedure. After a smoke and mirror show of convincing me my vehicle was a pos and I needed to replace it with something newer and a drill about tires and rubbish. He then proceeded to point out his X5 he just bought parked in the parking lot comparing it to mine his as the flagship model of all x5s and mine being an obvious pos. Gave me a 1500$ two rear tire quote and sent me on my way. Get the truck home to my garage wake up in the morning to an oil slick leak on my garage floor massive amount of oil on the floor. First thing Monday morning I head over to Apex upon arrival That Buddy Ryan Bel Castro tells me nope can’t do anything to rectify it maybe a new oil pan but I can’t even look back at the work we did here to solidify any affirmative action plan. I left and took the car to a bimmer technician where they confirmed AN IMPROPER BOLT AND WASHER WAS INSTALLED ON MY X5. By Ryan Belcastro service manager at Apex. After draining all the Oil at the certified bimmer technician we were able to remedy the leak by installing a Proper plug with the correct torque setting. Apex is fueled by an uncompromising amount of under qualified unaccountable individuals with no tact or integrity which are also lacking the basic common decency to even attempt to fix a mechanical failure to a high end drive train that could have been completely prevented by an experienced mechanic. Do better men at Apex especially you Ryan Belcastro. Do better for America. Have pride Good money is easy to make when you have integrity and pride in your work. I’ll put this horror story on gulfcoast news report you to the BBB and wink plus help me Howard if I have to you will rectify this issue with me.