DeFOUW Collision Center

Jacob Eckman

★★★★★

a year ago

Steve and his staff were very polite and respectful. He was very understanding of the problems that my wife and I were going through with a car accident and also dealing with the coverages through the insurance companies. Steve and his staff went above and beyond by, getting our car in and out so fast that it helped that it relieved the pressures of not having our main car that is used for everything from a day to day basis. I could not believe that Steve and his staff took it to an extra level of customer service by detail our car knowing that my wife and I have two children. So you can only imagine how thankful we both are to have experienced this type of customer service and we will continue to give you our business. Thank you again from the Eckman family.

Travis Bryant

★☆☆☆☆

3 years ago

Not happy! If I could give zero stars, I would. First, they tried to tell us the car was finished… well we went to pick it up and paid. We went to leave but wanted to look at the car first. The trim piece on the outside was not attached, they put the same piece of trim back on it after replacing the door. We went back inside and the guy said they were sorry and were going to fix it. Second, we were told a few days later that it was fixed and ready to pick up. We picked it up and took a look at the OUTSIDE only and all seemed to look okay, not including some minor scuffs on the bottom trim that could be wiped off. We got home and I went to go put something in the back seat and saw this. When we brought this in, it was spotless. It is a brand new 2022 vehicle and this is UNACCEPTABLE. I would not recommend this collision center if you want your vehicle to be taken care of while in their hands and to be done with great, quality work.

Travis Abston

★★★★★

3 weeks ago

Professional and very experienced. Timely estimates and reports, front office staff was a huge help for my total loss with Insurance.

lacey patchett

★★★★★

2 months ago

Fast friendly and professional. My car ended up being totaled by insurance but they were great with the service provided

clarence cook

★★★★★

2 weeks ago

The collision center was great . Fix my car and it looks great . Perfectly matched my paint and everything is the way it should be from factory

Dan McKay

★★★★★

5 months ago

My Mini looks brand new again! From beginning to end! CLASS ACT✔️. My 3RD time using Defouw! They were certified in my type of car And that meant the world to me! TY ❤️

Cheryl Calvert

★★★★★

2 months ago

Jeff Sneathen was awesome. Very helpful, attentive. He cares about his customers. Troy Hartzler is great at job. Caddy looked beautiful when they were done. Thanks so much guys!

Adam Buric

★★★★★

5 months ago

Overall: amazing service, excellent work. Highly recommend I'll give a quick rundown of my experience hoping it helps others. *First, a special thanks to their specialist, Brian T, who really went above and beyond to make the whole process seamless. Summary After my vehicle (2018 Chevy Traverse) was hit by another driver, I wasn't sure where the best shop around town to take it would be. I'd previously had great experiences with the DeFouw Chevy dealership, so I decided to look into their Collision Center. Initial estimate: • quickly and easily scheduled vehicle for initial estimate • met with their specialist (Brian) who was incredibly friendly and helpful, and he assessed the vehicle. He calmly gave off confidence in his own experience/knowledge and in his team's abilities - this implicitly assured me that they were the right people for the job • As this was going through the other driver's insurance, Brian also directly helped in managing the estimates from those insurance companies (plural, as other driver was rideshare driver covered by multiple policies. I highlight this as it was even more work for their specialist that they took off my plate) Repair: • Once approved from insurance, they quickly got my vehicle scheduled for repair. Even with last-minute scheduling conflicts from my end, they quickly and easily accommodated me and got rescheduled quickly. I note this as they could have easily (and rightly so) chosen to act irritated at this, but instead were understanding and helped reschedule with no issues. • Estimated repair time was ~2 weeks (10 business days) • Actual repair time was 1 week (5 business days) • Got the keys back and their specialist took the time to walk me through the work performed (despite being right before closing, again highlighting their willingness to help customer) Results: • In my initial assessment as it appears, the repaired and/or repainted parts look immaculate. Newly painted panels look seamless with adjacent panels. (!!) Additionally noted that their work is warranted for life • Repair to a damaged wheel also looks amazing. Had entire wheel resurfaced and refinished. Looks better than brand new • Just overall excellent workmanship. Very apparent it was done by experts who know the vehicle well. Again, to summarize: • Excellent overall service and process • Easy and efficient scheduling • Helpful and willing to take a lot of the work off my plate (insurance, etc.). I am very appreciative of this • Repairs appear professionally performed • Paint and most other work warranted for life Special thanks and appreciation, once again, to their specialist Brian T.

Randy Bogan

★★★★★

3 weeks ago

Very happy with the staff as they kept me informed each step of the repair of my vehicle. Would highly recommend the collision repair team at DeFouw. Randy B.

Heather Tate

★★★★★

3 months ago

Our experience at DeFouw Chevrolet in Lafayette was very pleasant. They helped us find a vehicle perfect for my needs and at the price I wanted to stay at. I highly suggest this dealership for purchasing a vehicle. They are trustworthy, kind and made my car buying experience great. We worked with Isaiah to purchase the vehicle and Bailey to pay for it. They are awesome people and very accommodating. I give this dealership a very high rating !!!

Logan Schrader

★★★★★

3 months ago

Jeff and his team were great to work with. We were in a bit of a fender bender and had a battle with insurance, but once everything got settled we got a very reasonable quote for the work being done. They are about to fit us in about a week after getting the quote and then it was only another 4ish days before we got the car back. They went above an beyond with the repair and everything looks factory new. Thank you guys, any time I need something painted or repaired I am coming here, no questions.

David S

★★★★★

4 months ago

Son was involved in a minor accident. Repair was top notch and the front of the car looks as good as new. Noticed a couple days later a minor issue with a head light alignment (when my son drove it for the first time at night). Phoned up the rep, took it in and had it fixed in 5 minutes. Loved that DeFouw had a slight miss, but had great customer awareness to address immediately and get me on my way. Again, all round excellent experience.

Arin Keen

★★★★★

3 months ago

I had an excellent experience with the collision center and couldn’t be more satisfied with the service. Ryan was extremely helpful from start to finish, taking the time to explain the process and answer all my questions. The job was completed in a very timely manner, and the quality of the work was terrific—my vehicle looks great. Communication was constant throughout the entire process, which really gave me peace of mind. I truly appreciate the professionalism and outstanding service and would highly recommend this collision center to others.

Himanshu Panchal

★★★★★

a month ago

Great job of fixing my vehicles rear bumper! Great job Scott Galbriath of updating the status of my vehicle regularly. Great job Defouw of updating the status and taking my rental car keys back so that I didn't have to drive back to enterprise. I am very Happy! I would certainly recommend Defouw for atleast body repair because that's the service I received. Thank you everyone who made this happen!

Marcia Eller

★★★★★

3 months ago

Was involved in a minor collision and very thankful no one was injured. DeFouw's Collision did excellent repairs in a very timely manner. They were always courteous with any question i had and worked very well with the Insurance Company and adjuster. Very pleased with them. Highly recommend DeFouw's Collision.

Cortland Johns

★★★★★

4 months ago

DeFOUW Collision Center did an excellent job repairing my car after an accident (before and after photos attached). My car was restored to completely good as new in less than 2 weeks. Ryan gave me frequent updates (daily or every other day) on the status of my car the entire time it was in their custody. I would recommend this shop to everyone!

Robin Brooks

★★★★★

a month ago

I had an excellent experience with DeFouw Collision after my accident. From start to finish, they kept me informed every step of the way and made the entire process smooth and stress-free. Their communication was outstanding, and the repairs were flawless — my car looks brand new again. I truly appreciate their professionalism and attention to detail. This was truly a 5 star experience. I highly recommend them!