Dennis Hall's Auto Service

Addison Whisnant

★★★★★

a year ago

Russell was super super helpful in helping me figure out why my car was misfiring. This was the first mechanic I could find that would work on my modified car. I’ll definitely be back for anything else that goes wrong! Also the waiting room was so well decorated and customer service was 10/10. Thank you guys!

Jill Cogburn

★★★★★

a year ago

I will NEVER look anyplace again for not only a good place to take my car but the most honest. I am beyond blown away how honest these people are. I needed my wheel bearings checked and just an overall check of my car. I'm single and a lot of places see single women coming and take advantage of that. So, ladies...you know what I'm talking about. This is where you can come and you will be treated with the utmost respect. Dennis Halls kept my car for a day and a half and thoroughly checked everything. I definitely need new wheel bearings. But other things they could've fixed.. like spark plugs and various other things...they said did not need right now and told me at what point to come back to have them checked. When they could have really taken advantage. Even the wheel bearings he told me as little as I drive it's not an issue and if I'm going to sell it then I might want to hold off. I spoke with Russell. Then I asked how much do I owe you for everything you've done for me. He said you don't owe us anything. I prayed in searching for someone to work on my vehicle that wouldn't lie. THIS is where God pointed me. I will never go anywhere else and to say I recommend them is an understatement. God bless you Russell and Dennis Halls Auto.

Ryan Gecawich

★★★★★

Edited a year ago

First experience with this shop and I can’t say enough good things. I spoke with Russell over the phone 5ish months ago and he stayed on the phone and talked for 30+ min about an issue I’m sure he’s heard 1,000 times. He was extremely knowledgeable and up front. When it came time to make the appointment he remembered our conversation, called me before starting the work and delivered on exactly what he said. This was a great first experience and it is nice to know there are still people out there who show a genuine care in their neighbor and treats everyone with honesty and respect. I will be back for more service. Had work done on a 2016 F150 Update: truck went into limp mode after returning from a 3k mile trip. Called Ford dealer and of course would’ve sat there for 3 weeks before diagnosis. This was a Saturday so Dennis Hall was closed, but I had it towed there, got a phone call from Russell on Tuesday morning saying truck would be done by end of day, only hold up was aftermarket warranty. Can’t say enough good things about Russell and the techs at Dennis Hall. Very refreshing to deal with someone like Russell.

Paul Fishburn (Paul F.)

★★★★★

a year ago

Honest, fair, professional, and reputable shop! Needed work on my 2017 Honda Civic Hatchback, this is the place to have your Honda worked on! I came into the establishment and explained to Russell what I needed done on my car. I'm fairly knowledgeable in my car having done maintenance and work on it, I moved to Knoxville from Florida and my living situation is sub-optimal to actually work on my car myself. I am very keen and cautious when it comes to finding a shop to work on my car as I've been burned in the past with dishonest and horrible individuals running car shops. As I explained to Russell what I needed done he was very receptive as well as knowledgeable in understanding what needed to be done, given that my car is modified I gave specific instructions on things he acknowledged throughout from beginning and end. Labor, price, time was all discussed prior to dropping my car off and showed great transparency and professionalism! I've already been to his shop twice to get things worked done and will be a returning customer and will definitely recommend this shop to anyone I know.

Justin Holcombe

★★★★★

a year ago

Great people here. I had an issue with my Acura MDX (flashing warning lights). Dennis Hall's crew looked at my car right away even though they were very busy on a Friday. They discovered that a simple issue caused the problem and fixed it within 5 minutes without charge. I greatly respect their honesty and help. Saved me a lot of hassle because I was headed out of town tomorrow and, otherwise, would have needed to rent a car. I recommend Dennis Hall Auto Service and plan to come back in the future.

Shelly Hillmer

★★★★★

a year ago

5 stars !! I brought my Subaru in because of a large water leak on the inside of my car. They got me in right away, cleaned off a sunroof tray and blew out the lines. They also put a new battery in my key fob. No charge for anything, not even their time ! Very knowledgeable. Told me just the most essential things to keep my car running smoothly and how much that would cost up front Good Vibes !!!

Aimee Woods

★★★★★

a year ago

Wish I could give 10 stars!!! Our son was traveling cross-country and had car trouble. Another shop told him he needed a several thousand dollar repair. We were prepared to scrap the car. We called Dennis Hall's to get a second opinion. They helped me arrange a tow truck and had the vehicle fixed the same day for $83. Our son made it safely home and I couldn't be more grateful! They were honest and fair in a situation that gave then the perfect opportunity to take advantage. They even called the next week to make sure our son made it back OK. I would recommend them 1000 times over!!

boiled pean

★★★★★

8 months ago

Had an issue pop up when we were traveling on the interstate. We stopped here and they helped us out super quick and were very nice. If I lived in town this would be my mechanic.

Andrew Ledford

★★★★★

11 months ago

I will recommend Dennis' to anyone looking for auto service. My family, my friends, my kids... It may not be the cheapest place in Knoxville, but the quality of service and the knowledge of the people are unmatched on this area. Specifically if you drive a Honda/Toyota I wouldn't recommend anywhere else, including dealers.

Tony B

★★★★★

a year ago

These guys are amazing!! We already know how hard it is to find a solid trustworthy mechanic and these guys go above and beyond. They were a huge help dealing with a Mitsubishi Outlander that I recently purchased. I would highly recommend Dennis Hall's Auto Service to anyone. Thanks to all the staff for incredible work and customer service!!

Chatham van Wingerden

★★★★★

10 months ago

We had our 2008 Honda Accord in. Our timing system was messed up and too costly to fix, Dennis Hall's helped us facilitate donating the car to a charity while we were out of town. Overall they were very communicative, straightforward, and helpful.

Tim Brady

★★★★★

Edited 4 years ago

Can’t say enough about this shop. Not only did they take great care of my aging vehicle, but after being quoted several hundred dollars for the initial quote on a bad Heat/AC system.. after getting into it they discovered a loose ground wire that was causing the system to short! Only charged me an hour of labor. Dennis Hall’s has earned my trust for life.

Carolyn Cantrell

★★★★★

10 months ago

I love Dennis Hall! My AC was broken and I brought my car on Wednesday afternoon and was able to pick it up less than 24 hours later. Russell is a great communicator about car needs, pricing, and times for repair and pick up. Would recommend to anyone in the greater Knoxville area!

Cory Hopkins

★★★★★

2 weeks ago

This crew is full of rock stars. They bailed us out in a pinch and got us back on the road same day. Many thanks!!!!

Amanda Elkins

★★★★★

4 months ago

Hands down the nicest people ever.They replace my headlight for free today.For my birthday what a blessing I will use them for everything I need in the future they didn't have to be so kind. Such an amazing place I recommend them to everyone having car trouble go see these guys

Peyton Punch

★★★★★

7 months ago

I took my 93 Nissan to Dennis Hall back in March because it was idling rough and had them go ahead and do a rear end service on it as well. They did great work and at an adorable price. It is now August and I noticed it looked like my rear end had leaked a little bit and called them to see if I need to schedule an appointment to get it looked at again. They told me to just stop by and they would check it out free of charge to make sure everything still seemed correct. They got me in and out quickly and very pleased they took the time to make sure their work was correct and didn’t make me have to pay for another service. I will be going back for all my vehicle needs 10/10 auto shop!

Stone Tadlock

★☆☆☆☆

3 weeks ago

Went there for a diagnostics on my truck they figured out the problem said it was a driveshaft, the feller at the front desk told me he couldnt get it and hed give me a call back when he got it. Well i never got a call back and i was able to find the driveshaft in less than a hour. They gave me a quote for the job at 1500 bucks i found the part for 300$ and it took me less than 10 minutes to change. Very over priced and not good at communicating