george abdelmessieh

Unethical, lack of transparency and technically fraudulent. Went to lease a vehicle using their offer on their website, the sales manager stated he does not have to honor their own offer. Discussing the deal, they stated extra cash down, $5700, as taxes but the contract stated differently, was $850 for tax. After spending 4 hrs working on the vehicle pricing, I walked out after finding out how fraudulent they were. I filed a complaint against them with Toyota. Word of advise when purchasing a vehicle, avoid this dealership and request a fully itemized break down that will be exactly on the contract you will sign to know exactly what you are paying and for what.
★☆☆☆☆ 23 hours ago

Kim Humphreys

★★★☆☆ 6 days ago

Skyler Cleary

Called to schedule an oil change and was met with nothing but awful attitude and terrible customer service skills. I couldn’t get 90 seconds into the phone call before asking why she was being so rude to me. Don’t waste your time.
★☆☆☆☆ 6 days ago

Walter Flores

Good service
★★★★★ a week ago

Brenda Merrell

★★★★★ a week ago

Edgar Copeland

Kind and helpful
★★★★★ a week ago

Brandon Fletcher

I’ve never been treated with such a lack of respect. I’ve been a loyal customer of this Toyota dealership for years, bringing my last two Tundras in for service every 5,000 miles. I’ve spent thousands of dollars here, and my current truck is a $90,000 Tundra Hybrid Capstone Edition. I’ve diligently followed the service schedule, including regular tire rotations, and every inspection report showed perfect, even tire wear (inside, middle, and outside). At 30,000 miles, I was told my truck needed an alignment, so I paid to have it done. However, immediately after the alignment, I noticed excessive wear on the outside edges of my front tires. Concerned, I contacted my service advisor, Katrina, who has always been excellent. She reached out to her manager, Charles Fisher, and we scheduled an appointment a couple of weeks later. When we met, Charles had no recollection of the prior conversation and insisted on checking the alignment again. After the check, he claimed I should feel “lucky” to get 30-40k miles out of my tires and offered to sell me a new set. These are 70k-mile tires, and apart from the outside edges, they still have at least half their tread life remaining. Charles refused to acknowledge the possibility that the alignment caused this issue. Conveniently, they couldn’t locate the paperwork for the alignment service either. I suggested they use my tire warranty to resolve the issue, but Charles dismissed the idea entirely and essentially told me I needed to pay for new tires caused by their error. After leaving the dealership, I called and left a polite message for Charles’s manager, Brian. Brian call me back a couple days later. After reviewing everything that transpired and seeing the issues, Brian took every step to resolve the issue. Not just replacing the tires at a extremely discounted rate but ensuring the underlying issue was resolved so future problems wouldn’t arise. I am very appreciative they they did the right thing and resolved the issue. Especially when it was dismissed as a problem from Charles previously. I was initially appalled by the way this dealership treated a long-standing, loyal customer. But Brian made everything right. The only thing that could have been better is how Charles handled this situation. Brandon Fletcher.
★★★★★ a week ago

Pablo Moreno

Great service clean freadly I like
★★★★★ 2 weeks ago

Larry Orenduff

Jennifer Lebsack knows how to go beyond customer service and make a buying experience a pleasant experience. I want to thank you so much for all you were able to do for me you will always be my go to person at desert Toyota. Thank you Larry
★★★★★ 2 weeks ago

Clay Camacho

Once again we had an awesome experience. Jeff was very helpful and accommodating. Jeff was very knowledgeable and pulled out a few options for the wife to look at. Daniel in financing was awesome also. The wife is extremely happy with her new 2025 Tacoma TRD sport.
★★★★★ 2 weeks ago

luis enrique cervantes magaña

Muy buena Atencion de los agentes de ventas, te asesoran my bien , te dan información muy detalladas te aclaran todas tus dudas y te ayudan en todos tus trámites, todo muy rápido 👍🏼
★★★★★ 2 weeks ago

Adrian Renfro

I’m not gonna lie. These people have great service technicians, but the people who answer the phone for this place are absolutely horrible.
★☆☆☆☆ 2 weeks ago

Greg SMELTZER

Jeremy Richards was our salesman when we bought a Highlander. He told us all the features of the car shoulders how to use it helped us in every way that we needed to be pleased with this vehicle. It’s very professional throughout the entire procedure of us buying the car at Desert Toyota.
★★★★★ 3 weeks ago

Saul Jacobo

Super happy with our new car! The whole buying experience was great! Everyone was super nice and attentive! Mike and both Daniels who helped us were amazing! Thank you for welcoming us to the Toyota family!
★★★★★ 3 weeks ago

Sara M

Had initial issues there but they were fantastic and Sean the general manager is amazing. He puts the human element to interactions. He definitely makes you feel like family and really does want the best for the customer.
★★★★★ 3 weeks ago

John OHair

They do a great job. Todd is very helpful
★★★★★ 3 weeks ago