Diehl Collision of Pittsburgh

Eazy

★☆☆☆☆

a year ago

I once recommended this place, but can say that was a mistake! I had my car towed there because someone else advised that they were excellent. I thought that they did quality work, but I was fooled. There was an issue with the paint job and I've had a paint job before and never had my paint chip LESS THAN A YEAR after the work was done. I was told to bring my car back down to be looked at and the guy was not there to see my car at the time we agreed upon. Then, I was blamed for the poor quality paint job they did. I don't know who in their right mind would just peel the paint off their car like seriously. Save yourself a headache and go to another place! I'm sorry that I didn't read the other reviews before sending my car to these people. They take no accountability for their mistakes.

Ben K

★★★★★

2 years ago

I've used Pittsburgh Collision three times and have always had a great experience. John and his team do great work on the vehicles and are good at communicating the issues, breaking down the costs, and giving you an accurate timeline on when you r vehicle will be ready. If you are even in a situation where your insurance company gives you the option to pick a place to get your car fixed up, I would highly recommend John and his team at Pittsburgh Collision. Even if you are doing it without insurance and out of pocket, his prices are fair, and he gives a great breakdown of each work task and its cost. Couldn't recommend them enough.

Dylan Prezkop

★★★★★

2 years ago

I could not have had a better experience getting body work done to my car. I was subject to a hit and run and moral of the story needed a significant amount of body work done to my car. Pittsburgh Collision took care of everything with my insurance company with minimal input required from me. They also were incredibly honest and transparent about when the car would be able to be worked on and how long it would take. The work done was extremely thorough and done well. I am very pleased with how everything went and I will likely be using them again in the future.

Josh Jones

★★★★★

2 years ago

John at Pgh Collision is caring, accommodating and helpful. We just got done with a completed job and are extremely happy. John noticed a repair part was scuffed after he had re-pin-striped our entire 2018 Cherokee. He asked us to bring it in again to replace it, because he does quality work it only took 10 minutes after the part arrived for a completely finished job. We were happy to schedule dropping off the vehicle after work, and John waited for us at the shop plus he was able to leave the vehicle outside for us to pick it up conveniently after our car was done, "so" accommodating! John is very easy to work with. Quality work and a great nearby location too. Now the Jeep is perfect! 100%

Hunter Cox

★★★★★

3 years ago

They did a fantastic job with my car. Insurance jobs tend to take the back burner with shops like these, but they had my car done in just a few days. The exterior was washed and the interior was vacuumed and all the surfaces were wiped down. They went above and beyond with paint matching and blending to insure the finish was perfect. John was friendly and his customer service was fantastic. Overall and I’m extraordinarily pleased with their service and I would certainly bring my car back in the future. Thanks Pittsburgh Collision!

Caytlynne Cronauer

★★★★★

2 years ago

If I could give this collision repair center a million stars I would. John was so helpful and him along with the rest of his team did an amazing job on my car. Being in a first time accident, I was confused on what to do and how to complete all things needed correctly. John made it super easy! He was very helpful and told me exactly what I needed to do. Very communicative and kind! He always gave updates and was clear about any and all costs. Him and his team even swept my car out and washed it for me! He took a weeks worth of work on my car and fixed it in 3 DAYS! I highly recommend this collision center, I wouldn’t trust anyone else to touch my car after a collision.

Jeannine Opie

★★★★★

6 months ago

I had a great experience with Diehl. The repair I needed looked perfect when it was finished and was ready the same day I took my car in. Their staff was very friendly, too!

andrew henderson

★★★★★

2 years ago

Highly recommend this body shop they do an amazing job. Help you get a Rent-A-Car every time I get my car back it’s cleaner than when I dropped it off. Excellent service❤️

Emmanuel Key

★★★★★

9 months ago

Kudos to Diehl Collision of Pittsburgh. The service I received was outstanding! The workmanship exceeded my expectations and the customer service was exceptional. The repair took approximately 2 weeks to complete. However, Ryan was very intentional about keeping abreast of the progress. My overall satisfaction is 5 Stars. I would definitely recommend the Diehl Collision of Pittsburgh to anyone in need of body/collision repair.

Kimberly Norris

★★★★★

5 years ago

It’s never fun dealing with car repairs, but Pittsburgh Collision made it as painless as possible. They managed the insurance and rental car companies so I could have as little interruption to my life as possible. You’d never know someone backed into me. They are busy, so I had to wait a few weeks to get in, but once they had my car, they worked quickly. They are doing a nice job managing the COVID restrictions too.

Ryan Wilson

★★★★★

4 months ago

They did some body work on my truck and it looks great. Very quick and my truck looks like new. Service was also excellent and communication was good

J D

★★★★★

7 years ago

The guys at Pittsburgh collision are fantastic!! They did a beautiful job repairing my Mazda6. Some kid hit the rear bumper area of my car and I was frantic, but John reassured me that my car will look as good as new. He kept his word because my car looks exactly the same as I bought it 3 wks prior to the accident. I HIGHLY RECOMMEND anyone who needs body work on their vehicle to go to Pittsburgh Collision!! Thanks so much guys!! 😊 🚗💨💨💨

Sandal Russell

★★★★☆

Edited 7 months ago

Pittsburgh Collision did an amazing job on my car!! My front bumper was damaged by a PRT bus and had to be replaced b/c it could not be repaired. I was very appreciative of the fact that I wasn't charged extra, however, there were some items missing and broken in my car that no one took responsibility for. Nevertheless, the items can be replaced, but it would've been nice to know what happened. Greg was very kind!!

Jacob Magdon

★★★★★

11 months ago

Dropped my car off after hitting a deer and had a pretty quick turnaround! They dealt directly through my insurance to figure everything out and the process was a breeze. Thanks to everyone at Diehl! They even included a mug

Jessica Hanes

★★★★★

a month ago

Great experience! Very professional and great communication. Fixed my car up and gave it back to me cleaner than I gave it to them. Staff was friendly and knowledgeable. I hope to not have to see them again (haha) but I would be a return customer in a second. Thank you!!!

Sam Thomas Tuchin

★★★★★

2 months ago

I don’t write reviews much but feel like this place deserves one. They got me in for an estimate only a few days after I got into a car accident and completed repairs in less than a week. They were even done a week sooner than they originally predicted. Made my rental process easy, insurance was a breeze. Jesse was great - communicative and straightforward. The woman at the front desk (I forget her name) was very sweet and super helpful. The team that worked on my car did a remarkable job. They even detailed the inside and outside, which I wasn’t expecting. John’s memory is being honoured by the team working here. Very grateful. Very satisfied.

Catherine I

★☆☆☆☆

2 months ago

Do NOT take your car here! They had my car for 3 weeks, and not only they didn't repair it correctly but royally messed it up! We are STILL dealing with this mess with another collision center trying to correct the damage this place has done!! An example is they either didn't tighten the bolts or forgot to put them in, and our fender fell apart on the freeway. We had to tape it until we could get to a safe place! Multiple other negligence in repairs AND missed important diagnostic issues!