Discount Tire

William Hunt

★☆☆☆☆

4 months ago

I bought (4) new tires for my F-350 the cost was around $1,700.00 with that said I had (1) tire that was recently replaced that I wanted to save as the spare. I was informed that the saved tire couldn’t be put on the spare due to the manufacturer uses a smaller rim for the spare. I made the option to buy a new rim and that where the issue comes in to play. It’s been weeks with no word about scheduling a time to come in to have it mounted. No phone calls no email and no messages. I called many time just to here the phone ring on end with the standard break saying we are with other customers your welcome to hold for a friendly associates or go on line. I have screen shots of the hold times and then giving up. Ok, your busy I get that Discount Tire is the place to buy tires but just maybe answer the call and say please hold that way I know if I hold on someone will answer eventually.

Marion Wilson

★★★★★

4 months ago

The young man that waited on me was very helpful. I needed two back tires and I had a limited amount of money. I originally thought it was going to cost over two hundred dollars, but it just so happens that one of the tires was still covered by the warranty. So, it was like buy one tire get one free. I am not sure what his name is, but he was extremely helpful.

Andrew Young

★★★★★

4 months ago

Rance and his team are hands down the best. I’ve been coming here since 2022 for all my tire needs. Purchased 3 sets of tires for my truck and car, as well as the care packages so they will handle the rotations and any replacements due to damages. This past week there was a problem with my order, but Rance took care of me and my vehicle. The warehouse packed the wrong set of tires with my label on it and it wasn’t caught until it was time to put them on. Rance offered to substitute/upgrade my tires at no charge, but I wanted the ones I ordered for aesthetics. Rance then got on the computer and got a pair later that day for me. Talk about awesome customer service right here!!!

Derron Wright

★★★★★

6 months ago

Wow!!! Let me start off saying that I am very impressed with the outstanding service of Discount Tire today! My cousin, John Wilson, went out of his way to make sure that I was well taking care of. I am not very knowledgeable about tires but John really helped me out to pick the right tires for my car. I am loving my new tires cuz! What really made my day is that as soon as I arrived at discount tire, Lee was already outside to greet me. His mannerism was very professional and friendly. He walked me through the process very well and made sure I understood everything. Even he did not have the actual tires in stock, he upgraded my tires to the next best quality. That was a blessing! And let me tell yall, I thought that I was going to be there for at least two hours but it had not even been an hour yet and another professional employee named Shar came to me to tell me that my car was ready to go. Immediately, my mind went to Sonic 2. It’s like dispite on how busy they actually were, they got all of the chaos emeralds and got my car in and out like Super Sonic! That gave me enough time to go home and fix my lunch work for today on time! I am very pleased with my experience with discount tire today. Shout out to John Wilson, Lee, and Shar! It’s very rare to see this kind outstanding customer service these days. Keep up the great work guys. Yall are the ones that represent great customer service these days way it used to be.

Kat Smith

★★★★☆

6 months ago

The associates are friendly and knowledgeable and will work hard to get you the best deal on the products you need. Lee specifically was fantastic! Can't recommend more. However I dont feel like I saved much time having set up an appointment and ordering online before arriving, Im fairly certain I saw walk-ins get serviced before my vehicle was. I feel like there is enough volume in the area to open a second store.

Nicholas Rich

★☆☆☆☆

4 months ago

The customer service at the Temple Location is terrible. Make an appointment show up for appointment time. They can’t find the appointment show them the confirmation. Text it to me about the appointment and they still tell me it will be two hours before they can get to my vehicle. This is after 15 minutes of watching them, answer phone calls coming in instead of helping the line out the door standing in front of them. This is after buying four tires a month ago, having them mounted and being told that I had a rim that needed to be replaced because it was leaking and they showed me a video of soap bubbles coming out where the tire meets the bead. I told them there’s no way the rim has an issue. It didn’t have one before I got there. It shouldn’t have one now and they were insistent. Took the truck straight to another tire shop and they busted the bead loose. Removed the piece of trash stuck between the rim and the tire bead and fixed the leak.

Stephanie

★★★★★

5 months ago

I purchased new wheels from the Discount Tire Mesquite location and shortly after began experiencing significant steering wheel vibration. I took my car to the Discount Tire in Temple for a rebalance, and they found the rear wheel weights were off and the front slightly off as well. They also recommended rotating the new tires to the front instead of the rear. After these adjustments, the improvement was major—the ride is now much smoother. Everyone I interacted with was professional, understanding, and communicative. Excellent experience! Thank you!

Angela Thomas

★★★★★

4 months ago

Highly recommend this shop!! Driving down i-35, mid move and we got a flat tire. Called ahead, they said they could help, and it's free to fix a flat tire. We had a puncture that was right on the edge of the line where they can/can't repair a flat. I was worried they'd be more conservative and say that the tire needed to be replaced (which means they get to sell us a tire 🫤) but JUSTIN quickly got the tire in and fixed the flat!! No sales pitch. We really appreciated how quickly they got our tire in, fixed the flat, that they weren't focused on making a sale and the customer service was great! We highly recommend this location!! LEO is the sales associate who helped us and was fantastic!!!

Michael Schneider

★★★★★

a month ago

Best tire prices with really good and polite employees and great service. When I need tires again I will definitely go to this store in Temple, TX. They will beat anyone else’s price! Thank you Discount Tire

Dennis Wynne

★★★☆☆

3 months ago

The guy that helped me did a awesome job, but as a whole there were to many of the sales staff without customers just staring at their computer screens and the line was to the door. To my advantage i went early before the crowds, but on pickup took a unreasonable long time. #1 reason I started using local shops instead. Not like a review will ever cause them to change

Ismael Maldonado

★☆☆☆☆

a month ago

At the beginning I'm not going to lie they do have a friendly staff but when it comes to the warranty it always an issue with my mustang was one I had spacer on the rear tires they didn't wanted to give me back my car I had to get new tires apparently they were out off thread time period was done with my Hummer h3 the tread was done but the time warranty was still good but it didn't cover now this time with my 2500HD I had a air boble in one tire so I replaced all 4 tire I ask the sales man if they saw anything wrong with my suspension they told me everything was good now that I have a suspension issue I went back cause I have a worn tires the two front one now my warranty doesn't even cover anything and I have to buy a new set but they fast as pulling a new quote for a different set of tires apparently that one I have they have to be other but always trying to make a sale ....I never going to to discount tires ever again.

Andrew

★★★★★

a month ago

It’s rare to find a shop that takes real accountability these days, but this is that shop. When picking up my newly mounted tires, I noticed some damage and brought it up. Dan (who I assume is the manager) took ownership and had the issue resolved promptly. I appreciate the professionalism shown and will certainly be back.

Edie K

★★☆☆☆

Edited 2 months ago

I usually love coming here to get the air pressure checked in my tires, but today they had the slowest youung man ever. The line was out the wazoo. I will never come back to this Discount Tire shop. Edit: The manager of this shop contacted me to find out what happened and why I gave it a 2 star review. I appreciate his efforts to contact me. After I wrote the review I realized the young man was measuring the depth of tread of each tire while he was checking the air in them. I did not ask for my tire tread to be checked and I didn't have time for that. I appreciate the management's follow-up and concern, but I still don't want my tire tread measured when I just want the air pressure checked.

Patrick Henry

★☆☆☆☆

a month ago

Disappointed. They broke 2 lug nuts off my wife's car. They sent her to a place to fix it, they paid to fix it. Good, they broke it. I had a 9:30am appointment. At 10:10am they started rotating my tires. Why have a 9:30am appointment if they wait 40 extra minutes to start. That went fine. I was out of there by 10:40am. My wife had to drive to another place to fix Discount Tires breaking off a lug nut. It turns out they broke off 2 lug nuts and didn't know it. They sent my wife to drive to another place with 2 broken lug nuts, unsafe for sure. They stress they are safety focused. Yet very little concern for their distruction. They put the tire on previously. No one had touched the tire except Discount Tire. Why have an appointment and sit for 40 minutes until they start. Just be honest and have no appointments, or tell you their time is a suggestion at best, not reality. I have brought 8-10 cars there. I will look at other options based on my day there.

Leah Smith

★★★★★

a month ago

I had to come after work in pure panic after my AAA service could not help me with my tire, the fix was more complicated than I was ready for. I called several places before getting even a glimpse of hope. It's the end of the day, and these guys are surely ready to go home but they went above and beyond to help get me back on the road. Lee, the assistant manager, was so kind and professional. He set me up with all new tires, fixed the issue, and made the experience so stress free and easy going. I can't even really afford that right now so he also was able to help set me up with financing. I was seriously sitting in my car, tears in my eyes, frantically wondering how I was going to get through this issue. Within 10 minutes of talking to Lee I was immediately set at ease. Now I can get to work, pick my kids up from school, and carry on without the feeling of utter dread. I'm so incredibly thankful.

Coleen Koonce

★★★★★

2 weeks ago

Always helpful, honor their warranty (I had a nail causing frequent loss of pressure, they replaced without question. Keep your info so don't argue they don't know what you are talking about. Buy my tires from nowhere else and haven't for years, a customer forever due to the Corpus Christi guys changing a flat for my sister and I -on an overpass, in the rain, in Rental Car! and refusing to charge us!!. Refered us to where we needed to go for the rental car. Have gone to them in Temple, San Antonio, Round Rock--- always Sooo nice and courteous..fix you up quickly and efficiently.Great group.

Gdawg Mofo

★★★★★

2 months ago

I was going to buy some tires for a friend in need. And they were going to get them sent from Texas to Arizona. Ironically, somebody else already purchased tires for this very same friend. So they accommodated my refund promptly. These guys are really good dudes. I've been doing business with discount tire for a long time.And I will continue to do so.The Temple store is superb!