About Business
Don and Jims Auto Service East brings expert Car Repair solutions to the local community in Buffalo, NY, Buffalo. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Buffalo, NY appreciate their attention to detail, leading to a consistent 4.9/5 rating from 77 reviewers. By focusing on the specific requirements of the Buffalo, NY area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Buffalo, NY and beyond.
Google Reviews
Kelly Duggan
★★★★★
2 years ago
Prompt and friendly service. Did not find a problem that was “identified “ by another service. Fair pricing and all around great people.
Bill Joyce
★★★★★
4 months ago
Treated with respect very helpful
paul czamara
★★★★★
3 years ago
First time using them ! Very good customer service! Honest and reasonable price ! Super happy with the work that was done ! Definitely going to be a return customer! Thank you guys !
Shawn Kelly
★★★★★
3 years ago
Zack and his team was very honest and professional from the beginning to end. They help my college son get his car inspected and took care of a few minor issues along with new brake replacement for a reasonable PRICE. I highly recommend!!!
laurie hagen
★★★★★
2 years ago
I have 4 different vehicles that I take to Don and Jims on Center Rd. No matter when I call or stop in I am treated with respect. They never try to sell me a service or product I don't need. Estimates are always spot on and vehicle is ready when promised. To sum it up customer service here is top of the line.
Jennifer Rexroat
★★★★★
a year ago
Comrade is a great guy. Always gets my car back to me. I drive a real pos and these guys are always getting me back on the road.
Lance Cofield
★★★★★
a year ago
Went to the collision place on Elmwood and Hertel and they told me to buy some extra parts I didn’t even need serviced. Came here and they knew what needed to be fixed out of all the work that needed to be done and didn’ didn’t try to rip me off. Customer service and professionalism is infinite star. Although the work isn’t done yet they’ve gained my trust as a customer
Molly Anne
★★★★★
2 years ago
These guys were super fast, friendly, honest, & the lowest price I found around town to replace my 2007 Subaru CV axel. They're open later too! GO HERE!! :) All other shops were $100/more & some had even tried to tell me my subie would also Require an alignment after replacing the CV axel but that's just simply not true. These guys rock & I'm so thankful they had my car sounding & working great again just 12 hrs after my call!!
Mike
★★★★★
2 years ago
It's hard to find a good mechanic. This place has never disappointed me and their service is everything you'd expect. Great job over there and HIGHLY recommended!
Ell J
★★★★★
Edited a year ago
I have been going to Don and Jim's for 30yrs. The guys are great and treat you like family. Honest, hardworking, and fair. Everytime I feel it's time to pull the plug on my car, they find an easy and reasonable way to keep her going. I would never go anywhere else.
Isaiah Lewis
★
☆☆☆☆
a year ago
Terrible service and scammers! I’ve spent over $2000 fixing my car there and I still cannot drive it. It’s a new problem everytime I pick the car up from them and they want more and more money. I could understand if my car was old and not in good condition but it seems like they rig a new problem everytime. Please do not go here!
Dwayne
★★★★★
a year ago
Ever since I've gone to these guys, they've always been good to me and my wife. They always are honest and try to put you at ease. I recommend them highly, to anyone looking for a mechanic.
Timothy Johnson
★★★★★
2 years ago
I don't bother to write reviews often and I ain't no journalist or poet, but these guys are honest and transparent, communicated well and found a way to help me with in my budget in a more than timely manner. Everyone I dealt with from the mechanics to the parts desk person, "Conrad" were more than polite and positive and funny and helpful. They have a customer for life now.
Christine Marlinski
★★★★★
a year ago
Brought my car in for a routine inspection. After looking at my vehicle they called and let me know my brake rotors were pitted and should be taken care of. They also let me know they were purchased there just 2 years ago and were covered under warranty for parts and labor. They fixed this and I just wanted to say THANK YOU! Not many places go out of their way to help customers but Don and Jim's did a great job!
Mark anthony
★★★
☆☆
a year ago
I stopped in by Don and Jims Auto Service East to get a price quote. I need rear brake pads on my pickup truck. I was also going to inquire about a vehicle that they were selling. When I walked in to the service office and stepped up to the counter, I received a very un-welcomed "Sup" . I guess that I am still a from a older time where you get a proper greeting. The gentleman was totally rude. He just gave me the impression that he could careless about getting new business from me. Which is sad because I live just a few blocks away! He did give me a quote $540 to change the rear brake pads. At this point I really know that he didn't want my business. Why else would he give me such a high quote? So I walked out and went to another business in West Seneca. The company did for $178.00 tax included. I can not make a comment on their work because I didn't have in done. I will say this, If you are going to give such a high quote for a simple job and you are located in a working men's neighborhood , You customer service and sales pitch should be top notch!
asslya s
★★★★★
10 months ago
They squeezed me in between appointments and I am grateful they had the time to make this work. The mechanics and staff are always very helpful and explained everything that was being performed. Definitely will be coming back if I have any other issues.
Jeffrey Brzyski
★★★★★
7 months ago
Always honest, always fair with the pricing, never trying to upsell things that aren't needed. Always on time and great with communication. Started by taking work vehicles to them, now the entire family gets their vehicles serviced with them.
Kathy Patterson
★★★★★
5 months ago
These guys are honest and they get the job done. We have been going to them for quite awhile. But the honesty is very important when it comes to finding out what is actually wrong with your car
Paul Smart
★★★★★
5 months ago
I wanted to take a moment and convey my sincere gratitude to Pat and his entire team ! I took my daughters car in and what we thought was a routine repair turned into so much more. Pat communicated very well throughout the entire process and provided updates and thorough explanations. Because of himself and his teams relentless hard work and perseverance through a very difficult repair my daughter has her car running and can get to work and earn a living! They went over and above for us and we are truly grateful ! I cannot speak more highly of this dedicated group of professionals, from the service advisor ( shout out to Conrad) the technicians and the ownership! Whether its routine maintenance or as in my case a complicated repair these are the trusted professionals that will get the job done ,treat you with respect and will earn your loyalty and you won’t want to go anywhere ever again! I highly recommend them please give them the opportunity to earn your business!
Jake Vu
★
☆☆☆☆
4 months ago
Dropped off truck on Tuesday evening for Wednesday morning 8 am appointment. No calls. I called on Thursday at 3 . They put me on hold and then came back with a huge price. Told them too much. Picked up the vehicle Thursday afternoon. Got home and luckily popped the hood to check my coolant. Engine cover was not put back properly and there was a rag on the inside top bumper left by radiator. Disappointed.
