Downtown Fleet Services - Commercial 18 Wheeler Truck Repair & Roadside Service

Ashley Davis

★★★★★

4 years ago

Mr. Shawn was awesome! Give me an ETA every 15 mins. He also cared about my safety and well-being. He was 100,000% the best tow truck driver I have ever encountered. He went above and beyond, despite the heavy rain and high winds! Mr. Shawn was God sent and awesome turned my frown into a SMILE. Thanks Mr. Shawn and Downtown Towing! Awesome experience

Charlene Gordon

★☆☆☆☆

a year ago

Talk a bunch of tough talk, very unprofessional and over priced. Broke down five miles down the road from his shop and he charged over $1800.00 to replace a starter. Drivers beware, if you have a breakdown, please call someone else. Trust me, you won't regret it! If I could give zero stars, I most definitely would!

A. Griffin

★★★★★

7 years ago

RECEIVED THE BEST SERVICE EVERY!!! I was stranded on the side of the road, late one night. Me being alone, I know I needed help and I needed it fast. So I called my roadside assistance service, I was told they would send someone out. From prior roadside assistance, I figured that I was going to be there for hours. So I was preparing to have someone pick me up and leave the vehicle. To my surprise, Downtown Towing Services arrived very quickly. The driver provided me with the best service every, which was very quick and efficient. I was back on the road so quick that I could not believe it. I would recommend Downtown Towing Services to everyone, I know because they have proven to be the best towing service in town.

Christopher Lanier

★☆☆☆☆

6 years ago

This is by far one of the worst companies I’ve dealt with. They were called out by my roadside assistance. Roadside assistance paid for the tow, but shortly after scheduled, I was called by the owner and told I’d have to pay an extra $125 for me to be a priority. I agreed to do so and was told I would pay once my vehicle was dropped off safe at my home. As soon as the tow truck arrived to my vehicle I was called back by the Very Very rude owner. After making the payment via debit card by phone, he then text the driver 3 minutes later to leave my vehicle because I “canceled the towing.” Unbelievable!!!! They tried to take my money and leave me stranded. However, after talking to the driver which was a friendly guy, they took my vehicle home. On the ride home, I gained plenty of information on the company as to how they treat not only their customers, but the staff. They made me aware that they even go without pay sometimes bc the owner doesn’t pay them. From the very moment I spoke to the owner, he was as rude as Ive ever dealt with. I have no clue as to how they’re still in business after scamming so many people. These reviews speak for themselves. Please do not use this company at all if you want to be treated as a human being.

Ana

★★★★★

5 years ago

BEST RV SERVICE!! I definitely recommend Downtown towing to other fellow campers. the owner Eddie (who is also a U.S. Veteran) was absolutely heaven sent! Their team is very knowledgeable and detailed with their work. One of, if not the best roadside service I’ve ever received. I greatly appreciated how they would call to check up on us and an update on the ETA. It had started as a frustrating situation but, when Eddie arrived, he was quickly able to really cheer us up, cracking jokes and making light of the situation. Not only did they fix the problem but, they made sure to check everythingggg else was good to ensure our safe trip from FL to TX. I can’t thank you guys enough! I wish there were more people like Eddie and his team in customer service. Thank you and God bless y’all!!

Seneca Moore

★☆☆☆☆

2 years ago

This place unprofessional the owner was rude to my driver. He protray this very tuff persona. My driver ask questions he got angry. My bill $3,400 dollars for airline. No air going to the trailer. My driver & owner had verbal dispute. Never use this dump!! NTTS needs to remove them. Very unprofessional. There's things I wouldn't mention this moron has going on there. Don't use this place. I urge you from the ❤️. Avoid them if you're a certified trucker. I been trucking over 20 years horrible experience.

Shanette Williams

★★★★★

3 years ago

This is by far the best Towing Service I have engaged with. My 2013 Nissan Pathfinder was in need of tires & rotation as well as an oil changed. My interaction was with Mr. Puckett who gave me top notch service from beginning to end @ an affordable price. I would recommend others to utilize their services.

Brian Adams

★★★★★

a year ago

Was really impressed with customer service. The mechanics where great and friendly. Hopefully I never have to use them again, but things happen and I wouldn't hesitate to give them a call if I'm in the area.

Kent Templet

★★☆☆☆

6 years ago

Downtown rowing responded quickly to towing our car in for repairs . The young lady that answers the phone struggled to provide information our vehicle . I gave my phone number initially and again when I called requesting a repair estimate. Apparently she relayed the wrong number to the owner Eddie whom when I finally got to talk to him rambled on about trying to call me for two days . After finally being able to get a word in I informed him that he was calling the wrong number for two days . Customer service is not one of their strong points . I paid over $500 for a tow and starter replacement.

Mofolactic Trucking inc

★☆☆☆☆

11 months ago

Drivers please don’t go there never ever 🙏 too much unprofessional people there and holy shit expensive ! They charged us $4200 for changing oil panel for my freightliner cascadia and kept my driver there all day and night !

Edmund Gasway

★☆☆☆☆

9 months ago

Very rude manager!! Don't know how to talk to customer with respect. Said mechanic was 30-minutes away. But was really 1.5 hrs. away. I would (NOT) return to this location!!

Tina Burt

★☆☆☆☆

6 years ago

My vehicle broke down less than 2miles from this company on a Friday afternoon. I contacted my roadside assistance to get a tow to a mechanic shop. This tow company left me sitting in a not so good neighborhood for 2 and a half hours. When I contacted them to find out what was taking so long, I was disrespected and belittled by a very rude lady who acted like I was a huge annoyance in her otherwise wonderful day. I would suggest that if you want to be treated like a human being, you might want to call another company. This company needs to learn better customer service!

Nakeya M. Overton, RN, RN-BC CANS CLT

★★★★★

8 years ago

If you want affordable, quality service with a personal touch, come here!!!! This business was selected by my insurance company for towing to another mechanic. My insurance company dropped the ball MANY times with the service request; however everyone at DTT took care to resolve the issues seamlessly. Iris made the process so much easier for me that I allowed them to repair my car (starter went out). When I went to pick up my car the next day, all the repairs had been done, including new front brakes, and the mechanic vacuumed my car!!!! The owner Eddie sat down with me to go over my charges (which were very affordable), the women managing the office updated me throughout the process and went above and beyond take care of me, and the mechanics thoroughly explained the repairs to me. I couldn't ask for more.

Sounakhon Nouandy

★☆☆☆☆

7 years ago

Towing company is very unreliable, I’ve called them and they said they would arrive in 30-45 mins . A hour later I called back and he says 30 more mins . I asked him why is it taking so long and would it be any longer than the time promised . He than got upset and called the driver and they both were on the phone yelling and said if you want your car towed right now you’ll have to pay $160 vs the previous price they told me $95. Despite the low inquire at the beginning, I wouldn’t recommend this company . Used another company after employee was bashing me about THEIR inconsistency of time

Heather Cazes

★★★★★

6 years ago

Highly recommend this company for your towing/recovery needs. Wait time was under 20 minutes in traffic and rain, Mike, the truck driver, was very friendly and took heed of my vehicle concerns, and was able to get me back on the road quickly!! Great job Downtown Towing!! Thank you so much!!

Elise

★☆☆☆☆

8 years ago

Called for roadside assistance through my insurance company to this place and they never showed up. Called them 5 times, the insurance people called them 5 times, no answer. Ended up canceling with them and using a different service. If you want people you can't get in touch with and freeze in your car while you wait for no one to show up, pick downtown towing services!

Susana Villanueva

★★★★★

7 years ago

Down town towing Is a great company. I just want to thank them because they did everything professionally and the driver was very nice. Even doh I was in a bad situation and stuck on the side of the road the office ladies kept me up to date with my tow. When the driver came he took care of everything and made sure I got to my car shop on time.