Downtown Service Center

Stephanie

★☆☆☆☆

9 years ago

The only reason my car went there is cuz my father in law knows somebody there but as far as their "timelime", IT SUCKS. We've gotten 4 different days. 1) Friday, 2) then it would be ready the following tuesday, 3) it was suppose to be Yesterday but they said that the Wrong Torque converter came in, YEAH RIGHT", and 4) it's "suppose" to be ready today. WE WILL SEE. My car has been there for 3 WEEKS. it broke down on is the day before my birthday and my birthday was the worst day ever. But needless to say, I will NEVER take anything of ours there again and I DO NOT recommend them to anyone, not even my worst enemy. But if I have problems with it after I get it back, I WILL NOT BE TAKING IT THERE. So plz everyone, DO NOT take any of ur vehicles there cuz they will give u the run around on a correct timeline.

Matthew Ulm

★★★★★

3 years ago

Family owned and operated, they really care about their customers and it shows. They truly do their best to solve your issue and not tack on "extras" all the while speaking plainly and clearly about what services are never.

Joe

★★★★☆

5 years ago

They did an oil change for me. They were quick and efficient. I'll be back in 7500 miles. Would have been 5 stars, but no one was wearing a mask. 😷

Theresa Calloway aka babydoll

★★★★★

a year ago

This place is where I go all the time when I need something, Mrs Debbie is so sweet and kind her smile lights up a room! The people thier do thier jobs ,I had issues before and she fixed it so thank you down town! Yall try them!!

Lovely Lady

★★★★★

4 years ago

I love this place! They are so good to their customers and wonderful pricing on the parts and when they are fixing vehicles. Everyone there is so friendly and very understanding of everyone’s finances they will make sure you get the best price for you!

Cynthia H. Anderson

★★★★★

6 years ago

I have been a customer of Mark’s (DownTown Service Center) shop for over 9 years. They fixed my transmission on my first Ford F-150 perfectly. Then David fixed the rear axle problem on my Ford F-150 4x4 that made a humming noise driving at 65 miles an hour. His kind demeanor and professional workmanship, just outstanding! The service charge always reasonable. They are centrally located, (behind Sherwin Williams Paint) at the crossroads Tanner Rd. and Dedeaux Rd. I recommend this shop because David is a skilled mechanic. And my truck’s still working after 5 years.

Kaleb Hartfield

★☆☆☆☆

4 years ago

DO NOT BRING YOUR VEHICLE HERE. I don’t make complaints, but this was ridiculous. My clutch went out on July 15th. I called and they told me to bring it on July 20th, they’d have it looked at and have me an estimate July 22nd & the work should be completed no later than the following week. After that following week, I hadn’t heard updates from them. Over the course of the next three weeks, I would call back and they either say “the mechanic called in sick or the only had one transmission guy and he was working on another project” Every time I would call for an estimate, the lady at the front desk would never give me a range, she would only say “oh your not going to like it” or “yeah it’s not going to be pretty.” They kept lying and saying they put in on the lifter but took it off. On August 10th, I had it towed from Downtown to Chuck Coats, a few blocks down. They completed the service to me with excellent professionalism & on August 12th my service was completed. It took them 3 days to do what Downtown didn’t do in 3 weeks! Downtown is TRASH!

Lori Woodruff

★★★★★

7 years ago

I recently had an excellent experience at the Downtown Service Center. I was 7 hours from home and having car problems. This place was so efficient, kind and helpful. They solved my problem. I'd like to take this opportunity to thank the Downtown Service Center for keeping me calm so far away from home. The services I received felt fair, ethical and human.

Jean Downie

★★★★★

9 years ago

I have been using this establishment for over two years, the owner (Mark Johnson) is the most knowledgeable, kind and compassionate person I have ever encountered in my 71 years. He works with me with my repairs and helps me anyway he can. I would recommend him to any/everyone and my family and friends go to him due to my recommendation....

Rica

★☆☆☆☆

Edited 7 years ago

I have been dealing with shop for over 10 years & have received nothing but excellent service until now. I took my van there a few weeks ago because my belt kept coming off & my a/c wasn't blowing too good. I was charged $166 for something that had absolutely nothing to do with the problem & the killing part is they made the problem worse than what it was when I brought it to them. I am a single mother of 5 & don't have money to just throw away. I can't believe they messed over me this way.

Rex Charger

★★★★★

5 years ago

Excellent all around. Great service, good work, honest prices, and quick turnaround. I was in Gulfport (live in Chicago), had a transmission issue on Wednesday afternoon, I was back on the road Thursday morning; and for a fraction of what I thought it might cost. Highly recommend!

Tammy Booth

★★★★★

3 years ago

{service performed: radiator replacement}. 2/17/2023; it was supposed to be a fun-filled and relaxing day - my birthday. Instead, my husband was really sick, and then our truck broke down in the parking lot of the hotel. We were staying in Gulfport for a few days; we only know my cousin who lives somewhere near here. I asked her for recommendations for a mechanic and she said she had used Downtown Service Center a few times & they treated her right. So I called them; everyone I spoke with on multiple phone calls were very friendly and helpful. Finally they offered up the tow service they do business with and had we had our truck towed to their shop within the hour. They initially told us how busy they were; also note, they are not open on weekends, just Monday thru Friday. So Shannon, the mechanic, told me he would do his best to try to get to it on Friday afternoon, but no promises. For me, that was fair enough. The truck was delivered to their shop around 2 pm or so. He called me a few times to give me a status and to inform me that the parts store delivered the wrong parts. He called me once more to tell me that he was certain he'd have it done by Monday, 20 February and he'd do his best to make it happen. I was pleased with that and prepared to stay longer in order to get the truck fixed. He called me this morning (18 Feb) to tell me it was fixed. I was shocked and commented that I thought he didn't work on weekends; his reply was he knew we were from traveling and were from out of town so he was trying to help us out. Not only did he fix it EARLY, he charged VERY fair prices. I was so happy I cried. I was 5 feet away from reserving a hotel room for another night or so. When I told him I would grab a cab to come pick up our truck, he exclaimed no! I will pick you up and bring you back here to get it. I was so shocked. It was about a 10-mile drive but I had the chance to get to know him a little better - Super nice fella! It's a family-owned business and I had nothing but a very pleasant experience dealing with these folks. Not to mention my final cost was much cheaper than I expected. His labor charges are VERY fair in my opinion and if I lived in or around this town, I would not hesitate to bring anything I own back to him to do work. I give this business a big ole FIVE STARS for service and affordability. Not only did he save us money, but he spared me from a lot of anxiety. I don't know anyone in Huntsville, Alabama that would work on their day off and go above and beyond like these folks did. If you need mechanic work, call Mr. Shannon Johnson @ Downtown Service Center [11237 Tanner Rd, Gulfport, MS 39503]. ~very satisfied customers, Tammy & Shawn Booth, Huntsville, Alabama.

mrbigbodywhat

★★★★★

3 years ago

Had my wife's suv towed to a shop down the street and they didn't touch it for a whole week. Give Downtown Service a call, they had the vehicle towed to their shop and got right on it. I highly recommend them. Awesome work & reasonable prices.

Zay

★★★★★

2 years ago

Great staff and great work. I needed my wheel barring replaced and they were able to get it done. They worked with me and got it done in a timely manner. I highly recommend them and will be going back for any future work needed. Great job guys!

Troy Aleman

★★★★★

a year ago

Honest and trustworthy. Very family oriented establishment. Mrs. Debbie is a sweetheart and Don did a great job on my transmission. Definitely recommend taking your vehicle here for absolutely any issues at all.

Roxanna Tisdale

★★★★★

a year ago

We’ve been driving around for a few days here in Gulfport with a hot engine. We’re from Indiana and pull our 2013 jeep behind our motorhome. We’ve been thinking it needed a thermostat, water pump, head gasket. Looked at trading it off… today we decided to at least figure out what was wrong with it so we could make a decision. We found this place, they told us to come by they’d ck it out. Took about 15 min and found the water hose clamp wasn’t on correctly. They charged us nothing! Best holiday gift we could have asked for. These are great people, honest and very friendly and welcoming. Highly recommend them!!!

Terance Dawson

★★★★★

8 months ago

I called this business, needing them at the last minute. Just before they were about to close and the lady in the office was willing to help me. Even though it was the day before a major holiday. This is definitely the type of business. I like doing business with good honest people that have a very high review rating. Finally, I found an honest shop that I can do business with.