Driven SD Independent BMW Service

Pauline Tran

★★★★★

2 months ago

Took my car to Driven SD for the first time after previously using only BMW’s dealership repair service and I can definitely say I won’t be going anywhere else. They were professional, quick, and honest. They replaced my battery on the house after fixing another initial problem and didn’t want to surprise me with another cost. Really honest guys!! Will be back and would recommend!! So glad I researched different BMW repair places and came across them before going back to BMW.

Ronald Smith

★★★★★

3 weeks ago

Can’t say enough good things about Tony and his team. His service is personal, professional and affordable. He goes out of his way to address your concerns, gives clear options for the repair and keeps you in the loop. Outstanding customer service.

Daniel Reed

★★★★★

3 months ago

Once again Driven SD has gone above and beyond. I got a dashboard message "Brake system: need to replace brake pads" so I called them up. They provided estimates for front pads only, front pads w/rotor replacement, rear pads only, and rear pads w/rotor replacement. They also provided a courtesy inspection and found the engine belt had a chunk missing and needed replacement. I appreciated them setting cost expectations and ensuring safety standards. They also had the car ready the same day. All in all great service and cost.

Sid J

★★★★★

3 months ago

Brought my 1994 BMW 525i to Driven SD and had a great experience. They really know older BMWs and took the time to explain what was going on instead of just throwing parts at the problem. Honest, knowledgeable, and easy to work with. It’s not easy finding a shop you trust with a classic BMW, but these guys delivered. Highly recommend.

William Karstens

★★★★★

3 months ago

Ever buy a car specifically because you knew there was a great specialized, independent service available? That is exactly what we did. We’ve owned BMW’s in the past, and loved them, but found BMW Service Centers lacking, to say the least. We found DrivenSD many years ago and could NOT say enough about the service we received. Fast forward 3 and a half years, we are at the BMW dealership and see an ideal used car. It was much older, and we just didn’t want to have to deal with the dealership but remembered how GREAT Driven SD was. BMW’s are not inexpensive to maintain, and they have to be maintained by people who know what they are doing. Now, the dealer did state it “passed a multi point inspection”, but was selling the car as is. Sort of a catch 22, really. We called Driven SD, made an appointment the next day, and paid for a pre-purchase inspection. While the car was low milage, in great visual condition, and drove great, we again leaned on our previous experience with Driven SD. Some issues were found, including a minor oil leak, a brake line that was un secured, and a minor suspension issue. The dealer, again had said “passed multi point inspection”. Well, we’re glad we paid for the pre-purchase inspection. Did we buy the car? Yes. We received a discounted price from the dealer when we pointed out the items that were found, and knew exactly what we are getting into with a very nice, but not so young BMW. We also knew we could get reliable repairs that were not astronomically dealer priced, done by an Independent service that has a proven history (read other reviews, they’re consistent). In fact, we literally purchased the car and took it to Driven SD the next day. This isn’t some mechanic shop that slaps a BMW sticker on the window and calls them selves specialist. And it’s not a speadylubewhileyouwait 19.99 special place. Reputable, reliable, knowledgeable and has the well earned confidence of many people. For us, enough that we could buy a car we loved, that is admittedly older, but in the confidence we know where it can be reliably maintained. Absolutely recommended, years ago, and today.

Jonathan Henson

★★★★★

Edited a year ago

Dropped my 435i off due to some intermittent battery drain issues. The issues were addressed and the gave me the option to fix other items that needed attention. Tony and Ilya are very quick to respond to questions and provide awesome customer service! I have peace of mind and confidence in my BMW again. Thanks for the great service, I'll definitely take my car back for service beyond my capabilities! Update: Brought my car back as I said before. They recommended some repairs last year and I put it off. Had my oil pan gasket replaced this time and it was a quick turn around. They are honest and don't push repairs if you don't want them, but they do recommend repairs on things they find. Very honest and knowledgeable. If I have any other issues I'm definitely returning to Driiven SD, they have earned my trust! Thanks to Tony and the team.

Dan Granback

★★★★★

Edited a year ago

I was referred to DrivenSD by a Bring a Trailer thread stating this was the shop to go to for the best BMW attention to detail and service. Driven’s communication, pricing and craftsmanship were top notch for the work performed on my E53. Will be a returning customer and referring others as this is the place to have your BMW worked on. Thank you Tony!

Jeff Vedenoff

★★★★★

5 months ago

Tony at Driven SD went above and beyond on my recent service. He’s knowledgeable, honest and clearly takes pride in his work. The communication was great from start to finish, and my vehicle feels better than ever. It’s rare to find this level of care and professionalism these days—highly recommend for anyone to visit Driven SD!

Michael S.

★★★★★

Edited 5 months ago

ABSOLUTELY HIGHEST RECCO!! Tony the owner is straight forward, very reasonable pricing, honest, patient, knowledgeable, thorough, polite, and professional in every way. On top of all that- he's simply a nice guy & a pleasure to do business with. If you have a beemer, don't waste your valuable time shopping around- this is THE place PERIOD.(I had an oil change, full diagnostic etc..).

Pierce Harrison

★★★★★

2 months ago

I botched a VANOs replacement on my e46 m3 between the week of Christmas and new years. Driven the whole thing cross country only to find it was broken. Luckily Tony got me out of a bind in time to still leave on New Years! He worked late just to make sure I could make it back home to NYC. What a life saver! I would definitely recommend sending your prized BMW to him!

Martin Chavez

★★★★★

6 months ago

I've had my car for almost exactly 10 years. Never had I ever had to take it to the shop. I was sceptical to say the least. Let me tell you, Driven SD are not only professional, they're REAL PEOPLE charging great prices, I was blwon away by not only the amount charged, the speed but also the quality of work. I will be returning and without a doubt I know who my go to shop will be from here on out. HIGHLY recommend.

Vintage Lady

★★★★★

6 months ago

Tony is a GREAT Business Owner of Driven SD! I couldn’t be happier—from the initial appointment schedule to driving off with my BMW being serviced 😄. Professional, Efficient, & Highly Recommended I will be back for sure!

Ana Gasparovic

★★★★★

6 months ago

Amazing customer service, to include top of the line service which you sometimes don't get at a dealership. Tony does an amazing job in getting you in and out at a timely manner with details on what was done and what is needed. Will recommend to all my BMW friends and family.

craig roe

★★★★★

2 months ago

Had a part replaced in a difficult location as well as an oil change. Work was done quickly in a most professional manner. The new shop looks great.

Philly Gomez

★★★★★

3 months ago

Went in for an oil change and it was a smooth and quick experience, couldn't be happier! Tony was nice and helpful and even topped off some fluids for me. Will be coming back!

Ryan King

★★★★★

9 months ago

This is a comprehensive review of Driven SD from the online estimate to final pick up. I requested an estimate for 40k mile interval BMW service maintenance for my F86 M2 Competition with a rotation and multi-point inspection online. I got the estimate the next day. Requested same day service if possible and Tony was able to accommodate me. Service was great. Car was returned in the same physical condition. Very reasonable. Definitely will be back.

Paul Portes

★★★★★

2 years ago

Experiencing mechanical issues and being stranded on the highway can be a big headache. Tony and Ilya took excellent care of me and my E46 M3 during what would have otherwise been a stressful situation. Tony presented me with my options and was open to conversation about my thoughts. The team worked with me every step of the way and was able to get my car back on the road with a quick turnaround. As someone new to the city, I'm glad to have found a shop I can trust!