Eastside Bavarian

bruce jarrard

★★★★★

Edited 6 months ago

Eastside Bavarian is the most ethical, professional service for my BMW's that I have ever experienced. Informed Ken (my service advisor) of driver seat vibration when braking. We both agreed the front brakes replacement should address this. The service report noted the tech drove the car BEFORE replacing the front brakes to experience this vibration - this is a small point but indicative of the level of detail and personalized service provided (and expected) at Eastside Bavarian. My 2021 X3 AWD 30i received LOF, vehicle check, front brakes, brake fluid slush, engine and cabin air filters. The detailed service report has photos of all conditions found and all items replaced, which is yet another detail that allows you to "see" the existing and corrected conditions. They even drove me home and then picked me up same-day as I live local. Eastside Bavarian creates total peace-of-mind and trust that certified techs are caring for your beloved ride.

Paul Edgeman

★★★★★

Edited 4 years ago

Updating review with more specifics :) The most honest, organized and reputable shop I have ever worked with...and I own a land rover so I have worked with a lot of shops. We take my wife's X3 here and I recommend Eastside to everyone I know with BMWs. Just today they properly diagnosed a subtle shudder under load as a transfer case issue linked to a SB. They could very easily have pushed for a transfer case replacement that runs $5000 (mostly labor as well), but the recommended a $200 flush to see if that resolved the issue (car at 75k miles) and I am happy to report it is fully back to normal. Did we get lucky for now? YES - but this is a great example of a shop going above and beyond to do the right thing and you do not see it. Take your car here. Do it.

Jr Ramirez

★★★★★

10 months ago

After a botched attempt by a certain BMW dealership at repairs and quoting me for parts I didn’t need it, I knew I had to bring it to Ryan. Mark was my technician. Not only did he properly diagnose the problem, it took him less time doing so than the stealership. I will be bringing my car to Ryan and Mark every single time. Cheers!!

Stephanie Quinn

★★★★★

3 months ago

Terrific service, thorough diagnostics, friendly staff. I trust Eastside Bavarian to keep my cranky 2006 Audi running.

Valentina Moiseev

★☆☆☆☆

6 months ago

Had not the best experience first time but decided to come back for a second time. Completely disappointed with the service they provide. Had oil change done and no comments on my car what’s so over. What’s wrong or maybe what’s good, nothing. Only “payment please” After I got my car I checked the oil level and it was under half full. Not recommending this business what’s so ever.

Jess Carmichael

★★★★★

a year ago

Eastside Bavarian is hands down the best place to take a BMW (or any European car) for service. I’ve brought my BMW here multiple times, and they’ve always done an outstanding job. The turnaround time is quick, their labor pricing is fair, and the quality of work is top-notch. The staff is professional, friendly, and great at keeping me informed throughout the process. Their technicians are clearly skilled and know these cars inside and out. If you have a European-manufactured car and need a reliable, knowledgeable shop, I highly recommend Eastside Bavarian. They’ve earned my trust, and I wouldn’t take my car anywhere else.

Rory Headon-Weeks

★★★★★

4 months ago

The staff at Eastside love their craft and look after their customers. They know their stuff about BMW and Audi. As a German car fan I trust these guys with my vehicles and highly recommend them.

John Qi

★☆☆☆☆

5 months ago

Really surprised to see so many 5-star reviews for Eastside Bavarian — my experience was the opposite. The customer service was disappointing, communication was unclear, and the overall experience left me frustrated. I expected better from a shop with that reputation.

JON ERICKSON

★★★★★

a year ago

Great service and availability. I was dealing with Justin and he got me taken care of and was able to re schedule and accommodate me. He communicated with me respectfully and was able to let me know what the tech was doing. 100% recommend them for your BMW services.

Britney Dowrick

★★★★★

7 months ago

Absolutely amazing service! The phones are always answered promptly, and the team communicates clearly about anything additional that needs to be done to the vehicle. They’re quick, efficient, and always respectful of time. I fully trust them with my BMW and appreciate the attention and care they consistently show my car. Huge thank you to Ryan for the helpful service and to Chris, my service advisor, for always going above and beyond. You guys are the best!

Michael M

★★★★★

2 years ago

These guys are always a great complement to the DIY car guy like me. They do the stuff I need them to do because I’m either too busy or the work is beyond my skill, but they also recognize that I like to do my own maintenance where possible, and support me with recommendations on timing, cost, parts, etc. And as a bonus - they vacuum my car out and don’t look at me sideways like I don’t do my own car cleaning. It’s just sometimes - I can’t get it to before they do! No funny business - just trustworthy guys and gals, honest thoughtful quotes, great timely work, and fair prices. Do I wish it were cheaper? Of course! I drive a BMW and an Audi - service is always more than I want to pay! But would I take my German cars anywhere else? Not a chance! Thanks Eastside Bavarian!

Joseph Santor

★★★★★

2 months ago

The Only Shop I Trust with my BMW in PNW I’ve been coming here since my CPO warranty expired for everything from oil changes to brakes. They offer honest, reasonable prices and top-class digital service. They truly saved my engine when Ryan showed me microscopic proof of timing chain wear before replacing it. Recently, I made a mistake on a DIY job that caused a P0171 lean code. I was stressed that I’d caused a major disaster, but Chris pinpointed a snapped Turbo Inlet Pipe I completely missed and fixed it for a fair price. A special shoutout to Ken, who never judges, he just makes sure you are taken care of and happy. It is a huge relief to have a shop with this much technical skill, integrity and honesty and the best in the PNW. 10/10

Tom Parker

★★★★☆

4 months ago

Big thanks to the team at Eastside Bavarian for consistently delivering outstanding service. Everyone I’ve interacted with has been friendly, professional, and incredibly knowledgeable. Their expertise and care really stand out. I genuinely can’t say enough good things about this team!

S DC

★★★★★

3 months ago

They are the best if you have a German car. Do not hesitate to bring your car here. They are honest and will document any recommended maintenance, but they are never pushy. I have mostly interacted with Ken and AJ here and they are fantastic!

Joseph Ledbetter

★★☆☆☆

2 months ago

This is hard to write because I really do want to like this team. Ken and the customer service team were thoughtful and communicative. When it came to the shop Ken advised on a different service that would address certain things that would be better for my vehicle. When it came to the service itself the team was good. Provided the standard level of service and advised me on 3 additional things to be addressed. Then a fuel injector was advised to be changed due to carbon and a misfire. This made sense and gave the green light to complete. The injector took two days to get there and was changed. Then I was told that when putting everything back together the team could not figure out what was wrong with an error code returned from the computer. They held my car over the weekend and the Audi tech did not return till Tuesday. So at this point I have not had my car for over a week. When the tech returned Ken informed me they still could not figure what was wrong and they would need to “explore” in an attempt to locate the issue. This would have cost me another 8hrs and $1600 that couldn’t guarantee a solution. At this point I was $3800 in the hole and rejected the additional wrench hour cost. Conclusion is that it took over a week and my check engine light is still on showing an error with my auto stop/start and it runs rougher than when it went in. So I will be taking it into the dealership to solve the problem. Again, I wanted to like this team as I have lived in Issaquah my entire life. But besides the first level services I don’t have faith they’re a better cost than a dealership.

dinesh kumar

★★★★★

4 months ago

Great service. Took my 3 year old BMW X3 to Eastside Bavarian.They did the due diligence before I got there and informed me what are the services they will be performing. Listed only the essentials and none of the over the top items that my Dealership was suggesting I do. Always kept me informed throughout the day and replied to my messages on time. The report was very detailed and the work looks clean. Thank you Ken for the warm reception. I am very happy with the service and will be back again for my next one.

wayde stephens

★★★★★

a month ago

Really happy with the service done on my Audi. Easy to schedule, quick work, high quality and ethical. I thought I needed new brakes but they assured me plenty of wear left and not needed yet. Professional, honest and reasonably priced. Highly recommend!