Eastwood Body Shop

Sam Gottesman

★★★★★

8 months ago

Just go see Loui & company. You literally won't find a better autobody repair shop in the Baltimore area. If honesty, quality of work, and a willingness to go above and beyond for their customers are important traits for you, then Eastwood is spot. 10/10 recommend!

Thony Ling

★☆☆☆☆

10 months ago

★☆☆☆☆ Absolutely the Worst Experience I've Had with Any Business I don’t write reviews often, but my experience with Eastwood Body Shop was so egregiously poor that I feel obligated to warn others. From the start, the shop's approach to my vehicle—a rental in my fleet—was dismissive and careless. The owner outright assumed that because it was a fleet vehicle that renters would be careless and cause damage regardless, shortcuts were acceptable. That assumption set the tone for a long and deeply frustrating ordeal. After having my vehicle for over two months, I picked it up only to discover that none of the damage on the right side had even been addressed. They had focused entirely on the left side—where the most visible impact occurred—completely overlooking the rest. This speaks to a gross lack of thoroughness in their initial inspection and overall repair process. To make matters worse, the original estimate I was provided was nearly $3,000 less than what they submitted to insurance. While I was told supplemental claims would be filed as needed, that never happened. This led to unnecessary confusion and delays, and ultimately raises serious questions about their transparency and billing practices. The most alarming issue, however, is that despite clear impact under the engine bay, they failed to report or investigate potential engine damage. Since getting the vehicle back, I’ve noticed a faint but concerning knocking noise from the engine—something that should have been diagnosed and disclosed long before the vehicle was returned. As if that wasn’t enough, the shop replaced the wheels with visibly scuffed, used ones and completely neglected to reinstall the front collision sensor. The car now alerts me that this critical system is unavailable—putting safety at risk. What’s most disappointing is that Eastwood Body Shop has high ratings and seemingly positive reviews. My experience was the complete opposite—defined by carelessness, shortcuts, and a blatant disregard for accountability or quality. I strongly recommend looking elsewhere. I wouldn't trust this shop with a bicycle, let alone a vehicle requiring professional and responsible repair.

Paige Gottesman

★★★★★

8 months ago

we have been going here for 20+ years. they have the best communication of any body shop. the owner was so kind and worked with the insurance company. we will be back for sure. we drive from philadelphia to get any of our work done. such a great shop.

Faith Frankenhauser

★★★★★

2 years ago

Extremely honest and helpful shop. I was personally supported by this shop as I battled with an insurance company. Without this company's advice and skill set, I would have lost to the insurance company. Convenient location, watch for parking lot entrance before building location on GPS indicates you're arrived.

Katrina Davis

★★★★★

a year ago

Incredible work, customer service, and just great people! They were so helpful with dealing with insurance and my car looks better than ever.

s v

★★★★★

11 months ago

I highly recommend Eastwood body shop to anyone that needs body work on their vehicle! They did excellent job on my business van and I really appreciate the quick turnaround and professionalism. The best in Baltimore. Loui and Helen great people to work with. Keep up the great work 🙏.

Abigail Ortez

★★★★★

9 months ago

Louie and Eastwood body shop are absolutely wonderful. They are honest, kind, and make the annoying task/headache of getting your car fixed an actual pleasure. They don’t try to sell you or pressure you on things you don’t need, they truly make sure you’re taken care of. Highly recommend them for body work and all basic mechanical fixes.

Nicole Erby

★★★★★

7 months ago

As so many others have said, Eastwood Body Shop is the place to go. I was recommended to go to Eastwood after I was rear ended. They made a traumatic and stressful situation feel extremely low stress. My car looks gorgeous, good as new, and it happened much quicker than I expected. I think the first question Louie asked me when I called is if I was ok. He and Ellen were great throughout the whole process, and I will definitely be using them moving forward. Cannot recommend them enough.

Crystina Lucas

★★★★★

2 years ago

I’ve had such a pleasant experience working with the staff at Eastwood bodyshop, I dropped my car off last Wednesday and it was ready exactly when I was told it’d be. My car looks great and I paid a great price for work due to collision damages, not to mention everyone was so friendly and prompt! HIGHLY recommend.

Sara Primak

★★★★★

8 months ago

By far, one of the best customer service/car repair experiences I have ever had. The management team was extremely helpful in every way possible. I was in an accident and my car needed repairs. Before even choosing Eastwood Body shop for my repairs, the management office took the time to call the insurance company and rental car on my behalf to have the details sorted out. Once dropping off my vehicle, I had an unexpected week delay in picking up my car. I called the office to explain and was met with care and sympathy. They understood my situation and allowed my vehicle to remain on their lot for an extended period of time at no extra cost. While driving my car after the repairs, my vehicle feels stronger with an extremely smooth ride. Thank you to the Eastwood team for going above and beyond by making my stressful car accident so much easier. I highly recommend this body shop and will definitely be using this shop for all my car needs in the future!

Cody Dillon

★★★★★

5 months ago

Best auto repair shop in Baltimore. The customer service is always amazing and able to answer any questions. They always let you know pricing up front and stand by it.

Rachel Jang

★★★★★

10 months ago

If I could give a perfect 10-star rating, I would! I went to Eastwood after another mechanic botched my brake and rotor job and was really impressed by how great they treated me and my partner. They diagnosed the issue, ordered the necessary parts, and repaired my car in a remarkably short amount of time. Genuinely, you will not find a greater place to get your car worked on. Every time I called, the phone was answered promptly. Louie, with so much care and knowledge, explained and answered our questions and concerns. I will be coming back for all future repairs. Give them a chance, you will not be disappointed!

Ken Mercury

★★★★★

6 months ago

The owners of this place are great humans. They are transparent, patient, and kind. Everytime I need something done with my vehicle they try and find the best possible solution. I recommend them to anyone who asks and will continue to come back as long as I live in Baltimore.

Rella Kautiainen

★★★★★

5 months ago

I am so impressed with the service I received by Louie and the team at Eastwood Body Shop. The work they did on my car was high quality for a very reasonable price. They also showed me kindness and generosity during a difficult time. They provided strong communication and transparency throughout the process. I appreciate their dedication to their customers and the exceptional work they provide!

Kay

★★★★★

2 months ago

Provided a same day estimate that was fair. We’re able to repair the front end damage to my car in less than a day. I found everyone very kind and honest.

Albert Jennette

★★★★★

a month ago

The only thing that’s more of a hassle when somethings wrong with your car is finding a place that’s trustworthy and doesn’t smell like a scam (looking at you dealerships). I have to say that Louie and everyone who works here go above and beyond to give the most fair, honest, quick, and polite service I’ve ever encountered in my life. If something’s not broke they won’t tell you to fix it but if it is, they will absolutely work to get it done quick and affordably, I have never had an issue here and I think their reputation is well earned, I don’t have a bad word to say about this place. And if you’re lucky you’ll see a cat or two on your way in and out. Thank you Eastwood Body Shop!

John Savage

★★★★★

a month ago

This Body repair shop is a hidden gem. Eastwood was recommended to me by my mechanic. Redd Auto Repair off of York road. Eastwood is excellent, Louise, Heather, all of the staff are professional and knowledgeable. Louise found the correct part for my Expedition within 2 days. Called me to bring in my truck. Once there told me it would be ready by end of the day and it was. Now, first glance this place to me is tiny but it is mighty. I will now have to go a bit farther for future work but it's totally worth it.