Day's Auto Body Inc

Sophie

★☆☆☆☆

11 months ago

Unfortunately I did not have as good of an experience as others. Leading up to getting the work done Ronald was stand off-ish and rude over the phone and in person. I wanted to know what it would cost to do a smaller portion of the work and he gave me a hard time claiming that each question needed a new estimate and I would need to start paying if I wanted more than 2. Then, I leave with him only printing out 1 of the estimates for me anyway. When I call a couple weeks later to see when I could bring the car in, he gives me a hard time repeatedly telling me he would have it fixed in one day and that they're open everyday and I don't need an appointment. Well, when I did finally drop the car off and say "can you have it done today" he tells me there's no way that could happen. While dropping the car off, we go back out to the car, he tells me the smaller area is no longer fixable in and of itself and that it would be $600 to fix the whole thing (different from the original estimate of $750). I even asked if that included replacing the plastic wheel well cover thing to which he said "no you don't need to replace any parts." When I show up after 2 days to pick up my car, the repainted area has bubbles in it, the major dent is still there, and the scratches on the wheel well plastic piece are obvious to the naked eye. I brought this to Ronalds attention and he returned my key without charging me, but I really hoped for more after seeing the other promising reviews for this shop

Ben Sprouse

★★★★★

9 months ago

I came and brought and laundry list of stuff I needed done for my banged up Z. Came out looking brand new. Great work, great price, great people, all done in a timely manner. Class!!

V Y

★☆☆☆☆

Edited 6 months ago

Update: Your reply is dishonest and only reinforces my original review. At no point was I “a random person.” I identified myself as my mother’s daughter when I was in your parking lot. You said, "Oh she's in here" and you took me to her in your front office. You knew exactly who I was, and you still chose to speak to me in a dismissive, condescending manner. When we got to the car and you got an attitude when I asked you to explain the estimate and what you'd be doing, I then identified myself as the owner of the vehicle but that I gave the truck to my mother. That wasn't even enough because you still responded with irritation. Asking questions about a repair estimate—especially on behalf of an elderly parent—is not “aggressive” or “bringing troubles through the door.” It is reasonable and should be welcomed, and expected. Instead of answering respectfully as a service provider, you deflected, belittled, and ultimately asked us to leave. Claiming there is a “video recording” does not change the reality of our experience and of how you treated us. A professional business owner would take accountability instead of trying to discredit the customer and rewrite the interaction. Your response only confirms what I described, and why I stand by my original review. You should reflect seriously on if this is how you want to be known. Original Review: I strongly do not recommend this business. My recent experience with the owner’s son was unprofessional, disrespectful, and unacceptable. I brought in my BMW SUV (currently driven by my elderly mother) after it was damaged in an accident. My family has supported this shop in the past—my sister has been here twice, and my brother three times—which is why I expected a decent level of customer service. Instead, I was met with hostility. When I asked the owner’s son to review the estimate with me, he acted irritated and dismissive, making it clear he was bothered by a simple request for clarification. He questioned who I was, then stated that he only explains things once and to one person—referring to my mother. This is unacceptable. My mother is elderly, and neither of us are car experts. It’s completely reasonable to ask questions about a repair estimate, especially when a small dent and a few scratches are being billed as 10 hours of work. When I pressed further, he became abrasive and condescending. His tone and behavior toward us were entirely unprofessional. At that point, I told my mother we should leave, as no customer deserves to be spoken to that way. He then told us to leave himself, cementing the fact that this business does not value respectful customer relationships. As a result, not only did they lose my business, but also that of my sister, my brother, and my mother. A company that treats customers this poorly should not supported.

Charles Fisher

★★★★★

2 years ago

I got my car a few months ago and somebody backed into it already.🤦🏽‍♂️. Thanks to Days auto, they have me feeling brand new again😍. The accident had the trunk of my car crooked. I couldn’t even put the spare tire covers on properly because it was so uneven. They fixed everything in less than a week. I will definitely recommend🖤

Sarah Brewer

★★★★★

8 months ago

I can’t say enough great things about this shop! After a scary experience hydroplaning, I brought my car in for repairs and was met with nothing but kindness, professionalism, and top-notch service. They took care of everything quickly and kept me informed throughout the process. Huge shoutout to Ronald, the owner — he truly went above and beyond. It’s rare to find someone so genuinely caring and compassionate in this line of work. You can tell he truly cares about his customers, not just their cars. I left feeling safe, supported, and incredibly grateful. Highly recommend this shop to anyone in need of reliable, honest, and timely auto care. Thank you again, Ronald and team!

Twan

★★★★★

3 months ago

Definitely great service got me right after someone mess my driver door up. Was understanding and will recommend this company. No suger coating straight to the point. 💯💯💯

Matthew Lesko

★☆☆☆☆

4 months ago

Lived in Baltimore 25 years. Paid for defective work. Owner threatened to call police when my wife—not me—raised concerns. Make of that what you will. They have one opportunity to make this right before I post a detailed review.

J Stevens (Fearless Patience)

★★★★★

3 years ago

Day's took what was supposedly a "totaled" car (t-boned) and turn it around very professionally.. in fact the doors work better now than they did when it was new. Nice clean shop, good people and service at a fair price that I was more than happy to pay (insurance said it cost over $8,000 to repair the damage which is why they totaled the car. Ha!) Kudos!

Katherine Miller

★★★★★

a year ago

Day’s Auto is truly the kindest, most honest in the industry. They perform reliable and quick work every single time. As a young femme person with little car knowledge, I have had my fair share of untruthful mechanics trying to scam me into unnecessary and expensive repair work. But Day’s Auto is transparent and with their customers and have been taking care of my car for years now. I refuse to go to any other shop because they have set the bar so high. If you need any kind of body or mechanical work on your vehicle in Baltimore City, go to Days Auto. They genuinely value their customers experience and time and will have your back. 10/10

Nathan Williams

★★★★★

a year ago

May be the best car service I have ever received. My front bumper and headlight needed replaced. These guys provided me an estimate day of and fixed everything within 2-3 days in good as new condition for a great price. Easiest 5/5 Stars I have ever given.

Christina Krueger

★★★★★

a year ago

I had a series of dents and scratches along the frame of my driver's side door from a failed break in. I've never been to Day's before, but I live in the area and wanted something local for the convenience. Ronald took a look at the damage and answered all of my (many) questions. The price, lead time, and availability were significantly better than other quotes I had received. I dropped my car off and Ronald's team made it look like new in only a few days! My biggest concern was the paint matching, but the execution was flawless. I am incredibly thankful for this team and would highly recommend them to anyone looking for body work!

Shirlonda Scott

★★★★★

6 years ago

Excellent, quick friendly service. My car looked better than it did before the accident! Watch out for drivers! Even if you are in the right!

Bohemian Pharaoh

★★★★★

2 years ago

My experience at Days Auto Body was amazing! I needed to bring my car up and didn’t have a clue what was wrong. They found out what was wrong which is something I had fixed prior at another shop. They only charged me 1/3 of the price that the last shop did and actually got the job done right! The staff was super friendly and they were able to get me in quickly.

Syerra Byrd

★☆☆☆☆

2 years ago

I recently went to the business as a returning customer, thinking I would get exceptional service because they worked on my cars previously. My car was recently in an accident and sustained front-end damage. The new shop manager Ronnie took advantage of me because I felt he didn't know I would have any car knowledge being a woman. I was not pleased with the work and how my bumper still has a gap where it is supposed to be attached to the hood! He used the same parts on my vehicle; he only repainted my bumper; I was told he ordered after-market parts because that is what an insurance company pays for, which is a lie! I have a 2021 Camry. The parts for that vehicle are pretty affordable, in the low hundreds, and he received well over 2,000 from my insurance company to only use the same bumper on my vehicle, leaving the scratches that it previously had on them; not only did he lie about how the bumper was new he became aggressive when I bought my boyfriend to inspect the vehicle because he knew he had utilized the same parts when asked to talk to the actual owner he will not allow it, and made up lies about how the grill detached from the bumper and not as a whole! I WILL not recommend anyone to go there if he is still around! I will never spend any money with them AGAIN! I wish I knew he had taken over running the shop before allowing him to touch my vehicle! Very disappointed!

Amir François

★★★★★

2 years ago

I can't recommend the group at Day's Auto Body enough. We have an older Nissan Altima and it was taking on water in the passenger side front and back seats somehow. After googling, I thought it might be a clog in the sunroof drainage. After calling Day's they said to bring it in, in a couple of days. I bring it in, expecting them to confirm the problem and tell me how much it would cost. After I waited for about 30 minutes for them to diagnose the problem... they came in and said it was done. I was confused, but they had not only unclogged the drain, but they wet vacuumed all the excess water out the car and charged me NOTHING! I pleaded with them to let me pay and they said just come back when I have a big problem. Suffice it to say, I'll be back. (I did stop by the next day with coffee and donuts as a token.)

Julian Wright

★☆☆☆☆

a year ago

Don’t waste your time or money with these people. I had a Claim that was taking longer than normal and the manager put my vehicle outside the gate unprotected. To add insult to injury this fool parks it in the tow away zone. When you have a claim and it takes time , don’t expect the Day business to work with you. When they put the truck outside the gate , they did it with the battery so low I had to get it jump started to move it. Ron does not understand how handle business.

LISHEN HE

★★★★★

4 years ago

Just had my new car tire plugged because of a nail. Had no idea what was wrong going in. Service was prompt and business is honest. Pricing is decent.