Eckert Hyundai Service Center

Ji Kim

★☆☆☆☆

2 years ago

This is my recent experience of Eckert Service Center that I had the pleasure of experiencing. Got an oil change in the morning. Got home and later in the afternoon I noticed that all the oil had spilled out completely. The mechanic had done something that broke the gasket, I later found out. Mistakes happen. The problem is how it was rectified. I had explained about my urgency to have the car back because of an important appt and that was my only car. After asking when I can have my car back, her answer verbatim: I'M NOT PSYCHIC. The car was towed back to Eckert. I was notified by the service advisor that they fixed the broken gasket. And also he offered to detail my car if I left it overnight. I said thanks but I really need the car by early tomorrow morning. He said ok. Then silence. Worried that I may not have my car back in time I contacted the service advisor. His answer: WE WILL BE CLOSING SOON SO WE HAVE NO ONE TO TAKE THE CAR TO YOU. IF YOU WANT IT THEN COME GET IT. IF YOU CAN'T COME NOW THEN COME TOMORROW MORNING AND GET IT. This is after I had expressed multiple times before that I had to have the car before tomorrow morning. And even if I wanted to pick up my car, by the time I arrive the dealership would've been closed. I ended up taking Uber and picked up my car next morning. Got no greetings, got no apologies. Talk about leaving a sour taste to the end. Above is just a summary. There were numerous instances that left me astounded by their incompetence to see things from the customer's point of view. Almost seemed deliberate. Eckert, you can do better. I already had low expectations of dealerships but this is professionally immature, to put it mildly. Put your focus on customer's concerns first, then you'll always be successful.

Denise McKay

★☆☆☆☆

3 years ago

I’ll not be back. I called the Service dept. for a factory warranty repair and spoke to Matt. He was unhelpful, pleasant but absolutely worthless for me. Asked if they did factory warranty and I would need a tow. He said he had no idea about towing, perhaps I should call my insurance company and didn’t address the factory repair at all. Thanked him for his time and promptly called another dealership. I asked the same questions and the Service person said call my insurance company for the tow but if that didn’t work, he’d be happy to look up local towing companies. He addressed the factory warranty repair and when I got the car towed in, he followed up and did everything he said they’d do. I’ll not be back to Eckerts for anything. I’ve purchased 2 cars from them but I won’t be back.

William Smith

★★☆☆☆

2 years ago

Got my palisade scheduled for an oil change yesterday with no trouble at all. Got me in and out in no time. I was checking the receipt and it said they did a 10k mile tire rotation... unfortunately they did not know that I had to replace my rear driver side tire on Sunday with a different tire brand and what do you know... it was still on the rear driver side. Don't say you did something that clearly you didn't do. Very unprofessional.

Cathy Stallcup

★★★★★

4 years ago

I recently had to bring my car in to get checked for a recall, today I brought my daughters car in for the same recall, (we have the same make, model car) both times I was greeted at the bay when I got there. The guys answered all my questions, explained what was going on, were very friendly and had the cars checked out in no time. The girl that finished the paper work explained what I was signing and I was on my way. She was great! About a week ago I dropped my credit card down where the emergency brake was, I brought it up there to see if they could retrieve it. I think it was the Service Manager pulled up a plastic piece and had it out in no time, no charge. I offered him a tip, but he refused. We laughed about it and again on my way. Great people work here!!!

Marissa A.

★★★★★

a year ago

Had a good experience getting my AC compressor and coordinating clutch and pulley kit replaced. Ireen was my service advisor and I appreciated how she was professional and kind and communicative. Having to take your car in is never fun or convenient, but they did all they could do to make it easy and comfortable, in my experience.

Arnold Diamond

★★★★★

8 months ago

I have used this dealership for years and Diane in Genesis is the Best! She is always so attentive and responsive, and does a great job! Very fair and honest service department!

Perri Brackett

★★★★★

a year ago

If I could, I would add a few additional stars for this service group! I didn't get everyone's names but starting with Russell who is the service department manager - he was patient, took time to explain the details to us and had a good sense of humor. James was also helpful, patient and kind, also a good sense of humor! Both took time (on a busy day) to explain and help people who are new to hybrid vehicles...and Hyundai! We left feeling good about this service department - even the cashiers were helpful with information. This was our first service experience with a new Hyundai car and our first experience with this service department - it won't be our last! Next time we promise to know more - HA! Thanks for having wonderful, and KIND, people!

Kevin Pierpoint

★☆☆☆☆

8 months ago

Came in with a 12:45 appointment for a complimentary oil change only. Over an hour now and no idea when they'll be done. They did stop in to the waiting room to try and sell me a cabin air filter for $90 and seemed put out when I declined. An oil change shouldn't take over an hour. Ridiculous.

Christopher Bergquist

★☆☆☆☆

10 months ago

Man...we've been a customer of yours for 8 years. Always been highly satisfied with sales, service, you name it. Lately, I have no idea what is happening with your Service Department?! My wife has been going through an oil consumption test for upwards of a year now. Your staff keeps turning over and finally she got a really good representative in Josh. Josh has confirmed through the test that the engine is eating up the oil. We were given extremely specific directions on what to look for and check and told to drive it 1000 miles, bring it back. We've been doing that. Now, you have a new staff...again. We've dealt with Chad. Not sure what the problem is but he certainly isn't concerned with helping us. He and my wife have been like oil and water. Combative and not getting anywhere. We just checked the oil, it's below the empty line. I called and spoke with Chad. My wife brings the car up and gets turned away AGAIN. If her engine blows, this is 110% on your dealership. I am very hesitant to continue to do any business with your dealership ever again. It's getting worse and worse and you're not doing anything to take care of your customers. You never even have loaner cars. It's absurd. Do you even care at all anymore?!?

Austin Smider

★★★★★

11 months ago

Was searching for a new truck and got the chance to work with Zach. He helped me look more into the 2024 santa cruz, let me test drive the car, answered all my questions professionally and honest which made knew i was in good hands. He worked with me on getting the best possible deal a few days later and i couldn't be more happier with my truck. If your want the best deal with a honest and fun car dealer, highly reccomend Zach!!!

Rick Keller

★☆☆☆☆

9 months ago

I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again.

Ashley

★★★★★

8 months ago

Angie did a great job assisting me with my phone call regarding my paint recall concern. She was patient, informative, and walked me through the entire process step by step. She made everything easy to understand and really helped ease my concerns. I appreciate her professionalism and friendly attitude—thank you, Angie!

Rebecca

★☆☆☆☆

Edited 2 years ago

I had the worst 2 and half months experience with the service center of Eckert Hyundai of Denton. In the following order: 1. October 6 my car breaks down with "Hybrid System Failure" my car goes to the service center this day. 2. October 29th my car FINALLY gets a diagnostic test done and a list of problems. (minimal communication during the 3 weeks) list of repairs include, light bulb change, air filter change, transmission flush. I pay ~$750. My car is picked up October 31st 3. November 4th, my breaks down with the SAME problem while I was in flower mound. No rental car offered, no remorse. 4. I call Hyundai Corporate to get them involved. (two weeks pass) 5. November 18th l, Car is "fixed" I pay ~$250, when I start my car, a loud clicking noise starts. (This is a new problem) I have this recorded but I can not attach. I alerted the technician and they informed me that I would have to pay $165 for another diagnostic test to find out the problem. ( I have spent little over $1,000 at this point.) 6. November 18th, my car breaks down AGAIN with the SAME problem. I pull my car into the Mazda Dealership across the street just before it completely stops. 7. November 18th, by a miracle there is a rental car for me to finally use. 8. November 22, my car is picked up and claimed it is completely fixed. As of December 5th, my car is working normally. (knock on wood🪵) We have purchased 2 Hyundai vehicles with the dealership and I add this to show that we TRUSTED Hyundai to take care of us. If you are a female with no to minimal car experience, like I was, I urge you to find a trusted person to take along with you. I felt as if I was taking advantage of, ignored, and dismissed. It's safe to say that I will not go to Eckert of Hyundai for anything vehicle related. Detached photos are where my car broke down at different times after Hyundai claimed it was fixed. And the stains on my driver's side door were gifted to me by the technicians who worked on my car. UPDATE: I BOUGHT A MAZDA ACROSS THE STREET AND ITS 100X BETTER THEN ANYTHING AT ECKERT HYUNDAI IN DENTON

Adriane Murray

★★★★☆

a month ago

First time for oil change on new Kona. 3year free oil change. Service was good. Could have used an explanation about service from technician.

Lexi Robinson

★★★★★

6 months ago

Sadly my car has been in the shop more than I would've liked. But chad, my service advisor has been nothing but wonderful and is always on my side. He’s helped more than literally anyone. I’d highly recommend requesting Chad when taking your vehicle in!

manish parekh

★☆☆☆☆

3 months ago

⭐ 1-Star Review: Worst Service Experience Ever at Eckert Hyundai ⭐ I’ve had two services done at Eckert Hyundai, and both were terrible — but the second one was an absolute nightmare. 1st Service: They replaced my wipers and claimed they used OEM parts. Immediately the wipers started making loud, annoying noises. I assumed they would address it during my next service. Big mistake. 2nd Service (10 Days of Torture): I left my vehicle with them for 10 days, and every issue I reported was dismissed as “normal.” • Wiper noise? “Normal.” • Steering wheel noise? “Normal.” • Wiper malfunction? “Normal.” • Even an issue with my coffee cup holder… apparently “normal.” They actually lied to me about the coffee-cup assembly. First they said, “We’re waiting for the part, we replaced it, the issue is solved.” When I asked what exactly they replaced, suddenly the story changed — “Oh, we didn’t replace it because coffee was spilled and it’s not covered under warranty.” So were they lying before, or lying now? On top of that, there was no traceability for my oil change, and their service director himself couldn’t figure out the steering wheel noise. Later I found out the noise was coming from a bad switch under the airbag, but according to this service center, even that was “normal.” It’s funny how a cheaper sedan makes no noise, but a car double the price “is supposed to make noise” — at least according to their director. Do they think customers are stupid? Are they experienced? No. Are they honest? Definitely not. Reliable or trustworthy? Absolutely not. Communication is zero. Excuses are countless. I could write an entire essay about how poorly this center works. This was the worst service experience I’ve ever had with any dealership. Be extremely careful before trusting your vehicle with Eckert Hyundai.

Christie Hathcock

★★★★★

2 months ago

Their service department was so nice and fast. Christen helped me over the phone and they were able the fit me in the same day. Excellent service! Highly recommend