About Business
Residents of Baltimore, MD, Baltimore have long trusted Elation Auto Repair for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto glass repair service, Honda dealer or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.8/5 rating with 83 reviews. Throughout Baltimore, and particularly in Baltimore, MD, Elation Auto Repair is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Elation Auto Repair for any Car Repair inquiries or to schedule a visit to their Baltimore, MD facility.
Google Reviews
Tynika Thompson
★
☆☆☆☆
Edited 4 months ago
Title: First and Last Time – Dishonest and Rude I took my truck to Elation Auto for catalytic converters, and the experience was absolutely terrible. During the repair, they broke my O2 sensor and initially tried to blame me for the damage. They even lied, claiming it was an “internal failure” to get me to pay for the repair. When I spoke with Victor, the owner, he admitted the truth: the O2 sensor was stuck in the old catalytic converter, and the mechanic had to bang on it to remove it – which caused the damage. Victor even sent me a picture of the old catalytic converter showing why the O2 sensor was damaged during removal. Despite this, Edgar, the front desk staff I was in contact with, continued to argue with me, speak condescendingly, and try to convince me it was my fault, clearly attempting to avoid accountability. His rude and dismissive behavior, combined with the company’s repeated lies, showed a complete lack of ethics, professionalism, and customer care. The job was supposed to take 2 days, but my truck was held for 9 days, costing over $3,000, and the repair was never fully completed. My truck is still sluggish, accelerates slowly, burns gas excessively, rides erratically, and the catalytic converters are still leaking. When I brought my truck back, they could not identify or fix the ongoing issues, and they tried to convince me that leaks were “normal”, which was false. I confirmed with a specialist from an Infiniti dealer, AutoZone, and Amoco that the leaks were not normal. Communication has been horrible. Calls, texts, and emails were ignored, and the company did not honor their 12-month/12,000-mile warranty. They have refused to refund me or properly repair my truck. Overall: Elation Auto is dishonest, rude, condescending, and unprofessional. They avoid accountability, lie to customers, and fail to provide competent service. I do not recommend this company under any circumstances.
Leslie Johnson
★★★★★
Edited 6 months ago
The staff was very polite and professional. The diagnostic test was performed, reached out to discuss results and vehicle repaired. They repaired my SUV in one day. The cost was reasonable. Thanks Elation Auto Repair
Franklin Posada rivera
★★★★★
4 months ago
A good place where you can go with confidence and you will go out with your car problems solved I have come 4 times or more to this place. And I always leave happy for the help they give me recommended
Michelle T
★★★★★
8 months ago
Took my car here for a check engine light. Elation was great! They kept my car a few days and ran a bunch of tests. I feel like they’re were truthful and not trying to scam me, like most auto places. I’ll definitely take my car here again if I run into more problems.
Akela
★★★★★
a year ago
Highly recommend Victor and his team. He is very professional. Unfortunately due to waiting on parts, my car was sitting at his shop for 2 weeks. Nothing to do with Elation Auto though. The team was quick to get my Alternator fixed and have me back on the road. It is hard to find good people who aren’t out to scam you.
Jonathan Karanja
★★★★★
9 months ago
Vic is the only mechanic that has ever called me after the fact to see if the car repair went as I expected. His work ethic is unparalleled and his prices are great. I’d highly recommend Elation Auto.
Naps Are The New Black
★★★★★
2 years ago
Victor and his team are absolutely amazing. They are professional, trust-worthy, and accommodating. They really view their customers as people and not just broken cars or a paycheck. As a woman, I am always weary of mechanics looking to take advantage of me, but I NEVER have issues with this place, and I always receive fair price quotes, and super fast service. If you are looking for kind, trustworthy, competent/knowledgeable people, this team is your best bet!
Faith Simiyu
★★★★★
2 years ago
Went twice to get my car maintenance and issues fixed and was amazed. The customer service was top tier. Vic and his team explained everything , worked quickly and efficiently, and had very reasonable prices. Office is clean and well maintained. Definitely recommend to family and friends!
Ellen Georgalas
★★★★★
2 years ago
Victor and his team are amazing! They fixed my catalytic converter in a few days and my car has been running great ever since! Check engine light went off, passed emissions, and sounds better than ever. If you want fast and reliable mechanic then this is the place to go!
Cooper Henry
★★★★★
a year ago
Awesome Shop, Vic was very personable and offered me water while I waited on my oil change. I’m from out of town so I was a bit unsure about taking my car in but the service was excellent and at a fair price. 5/5 if you’re looking for trustworthy people and a fair price this the place!
Michelle Ve
★★★★★
4 months ago
I’m truly impressed with the customer service and grateful for how promptly the work was completed. Great price.
Mike Dixon
★★★★
☆
Edited a year ago
I'm updating my last review of this place, because my last review was written in anger. The events that took place was true, but my anger allowed them to be much bigger than they were. Vic is a good guy, he is human like everyone else. So that being said both of us was at fault for the debockle that we had. His quality of work is very good. Pointed out and fixed things I didn't know was wrong. Now that we understand each other I have no problem allowing him or the members of his staff back under the hood of my car.
Renee Branch
★★★★★
a year ago
Very professional employees, who care. Kept me posted on everything that was done to my vehicle. Excellent service, would recommend them to anybody. My car is riding like a BRAND NEW CAR, THANKS SO MUCH VICTOR FOR YOUR EXCELLENT SERVICE!!!
Richard Straub
★★★★★
a year ago
This shop is excellent - both the speed and quality of the work and the prices. Victor and Edgar are great to work with. I have been to 5 different mechanics in Baltimore over the years and I highly recommend Elation.
Walter Martinez
★★★★★
2 years ago
Elation auto is highly recommended! I took my car in for engine problems.. I got a very fast turn around time with my vehicle, Very good customer service starting from the big boss to all his employees.. I was being updated on all parts and services being done on my car! they take majority of makes and models!!! I have a Honda Civic Type R and they did a fenomenal job! Definitely take your car for service to this shop
A touch of quality
★★★★★
2 years ago
This is the best shop hands down. They are very professional and Victor was understanding and got my car on the road for an affordable price. My name is Blake and I approve this shop and I’m honest in my reviews because I go to places depending on the reviews and once again the reviews were right so here I am writing one to confirm thanks again Vic for your outstanding work
Brian Lindsay
★★★★★
2 years ago
Who’d ever think honest and mechanic would go in the same sentence? At Elation it does! I’ve taken my vehicles to be serviced there for a few years now and won’t go anywhere else. Great customer service and solid repairs, knowledgeable, and fair pricing. He’ll address the issue at hand and NOT try to tell you a million other things are wrong with your vehicle when there’s nothing else wrong. I’ve recommend family and friends to take their vehicles to him also. Try the brother out for your next repair. You can thank me later.
donna Yu
★★★★★
10 months ago
Thank you victor for an amazing job getting my car back to me! He went above and beyond getting my car fixed in such a timely manner would highly recommend here!!!
Jessica Lam
★★★★★
6 years ago
I was looking for a place near Johns Hopkins to do my state vehicle safety inspection and after calling a few places, Victor’s shop was the only one that could do one for me on the same day. I was pleasantly surprised by the experience. There was great service and fair prices. He just opened up this shop earlier this year, and you can tell, with the remodeled bathrooms and with him asking if the temperature of the lobby and the volume of the TV was okay, that he truly cares about the customer experience. He was also very transparent and accurate with the wait times and the expected costs. I’d definitely recommend Elation Auto Repair to my friends and family.
Justin T
★★★★★
2 years ago
Great place! They aren't here to hustle you or scam you, just honest guys who do good work based on my visit. I chatted with the owner while there and you could see he takes pride in the place and what they do. Definitely worth checking out if you need your car fixed!
