Reviews
Brian Van Allen
Six stars if possible. Small family run business extremely professional, prompt, courteous. Really impressed with the work and turnaround time on my alloy rim repair. Pricing was fair. Please support this small shop.
★★★★★ a year ago
Rick Frear
Fantastic work! I had custom art work done on my motorcycle tank and fenders. I asked for a color and then requested to get some detail added in. The shop asked a few questions about my taste and they went from there. I could not be happier with the result. Their design and artwork was amazing. What they put together was way better then anything I could have requested. My suggestion is if you want a 1 of a kind great design just give them free reign. I promise you that you will not be disappointed.
★★★★★ 4 years ago
R. M.
Brought my car in for a detail and ceramic coating. They did an absolutely FANTASTIC job while standing by their work! You can tell they care about the quality of their work by the attention to detail showed and more importantly they care about their businesses reputation! They also do body work, paint less dent removal, wheel repair/refinishing etc.. GREAT WORK.
★★★★★ 2 years ago
Joanne Sawmiller
Extremely helpful. Excellent customer service. Provided car service if your car required a day or two to be worked on. Fully disclosed what was required to fix your car and was on time with completing the job. This shop is a hidden gem in auto body work. Star rated and would recommend Empire at 100% !
★★★★★ 2 years ago
Dan
Outstanding customer service and quality! Communication was perfect. Dave got my truck in and out exactly when promised, and for exactly the cost he quoted. Top notch. If you're looking for body work in SYR, this is the place.
★★★★★ 2 years ago
Nicole
My truck went in for a couple door dings done by other careless drivers. I have worked for Chevrolet for 20 years in the Service end of things. I am beyond happy with the professionalism of all the staff I came in contact with and also the workmanship. I will be recommending this shop to everyone I know. Thanks for taking care of my Tahoe.
★★★★★ 3 years ago
Gerard K
I accidentally put a dent in my brand new cargo van. Was really bummed about it. I had empire do paintless dent removal on it and results are great and the price was fair. So happy to have the dent gone! They were nice people as well. Got me in quick and turnaround time was excellent.
★★★★★ 4 years ago
KAGE FARM
Overall 110% Pleased with the excellent service I received from the Empire Family. I have brought my JEEP here 3x, for Body work as well as mechanical work and I was satisfied and pleased every time. Heather and Dave are great to work with and I would recommend Empire to Anyone !! Hands Down Best Experience !! Great Quality work as well Great cost of the service , My Body Work and Repairs was Impeccable Thank you .. Chris - All Black Jeep 😎
★★★★★ 2 years ago
ken rabach
Brought our new car into Empire. First, they were extremely thorough and diligent in examining the car before they ever made an estimate. Once they finished the examination of the car, they told us exactly what needed to be done, how long it would take, and how much it would be. After comparing their detail estimate to two others, I agreed to have them do the work. The work was started and completed on time as agreed to in the estimate. The car looks better than new when they finished. Unfortunately, I now have to bring our other car to them, but based on our previous experience, I won't waste my time shopping around.
★★★★★ 2 years ago
Sarah Mayfield
We had a great experience with Empire. Our truck had extensive hail damage. They did an incredible job fixing it all. In addition to removing all of the dents, they color matched our new hood perfectly. Empire worked with our insurance company seamlessly as well. We highly recommended this family owned and operated business.
★★★★★ 2 years ago
Daniel
Had my car done painted and all the paint job was so poor and no prep work because there was so much bubbling. Spoke to them about it and they did not want to hear it.
★☆☆☆☆ 3 months ago
Daniel Bradley
Empire Customs and Paint is the best! Dave and Heather have installed all kinds of equipment on my truck fender flares, led back up light bar, towing mirrors, New wheel. They have done a great job and are always pleasant. Their prices are great and I always look forward to seeing them.
★★★★★ 2 years ago
Beth M
Dave ordered my tires and got me in the very next day. The service from start to finish was amazing. Very grateful.
★★★★★ 2 months ago
Leo Molina
My experience with the team at Empire Custom Paint & Body was nothing short of exceptional! They performed bedliner spraying on my '07 Tundra to address wear/tear of the Hood, Top, and Cap as well as my Front Grill, Bumpers, Fender Flares, Running Boards, and Tailgate. From our 1st call and meeting I could tell this was a shop that paid attention to details. Offered up product suggestions and then followed thru with the execution. Cannot state enough how satisfied I am with their work. The final act and culmination of years of upgrading my truck which now has a rugged new look & feel plus years of extended life to weather the harsh Northeast climate. A Big Thank You to Dave & Team.... I HIGHLY recommend you meet and work with them.
★★★★★ a year ago
Amy Russo
Fantastic experience with this place. I had just gotten an outrageous repair quote from Northside Collision, and Empire quoted me a fraction of that and did a top-notch job in just a few days. Best service I have received in a repair shop.
★★★★★ 2 months ago
Christopher Ouzts
After leaving my wife's hood and grill at another body shop for a month and absolutely no work was done to it. We found empire and their custom service was great. They were always responsive and gave us a fair price especially for the quality of work that was done. They'll be painting my Harley next for sure. I would recommend anyone else!!!!
★★★★★ 2 years ago
Marc Jordan
I had extensive hail damage on my roof and hood. Was sure I would need a new hood. Empire did paintless dent repair for a great price. Truck looks brand new again. I highly recommend this shop. Thanks again
★★★★★ 5 months ago
Captain Kirk
Would not recommend anything involving custom paint work at this shop. Brought my vehicle in for a panel repair. The prep work for the paint was performed poorly which led to fisheye / bubbling. There was also lots of overspray that could have been easily avoided with a few more minutes of prep work prior to painting. Seems like they were in a really big rush for this job - exactly what I don't want for my car. I decided to go to a different body shop to get it fixed. I met a body shop guy at a car show who owns a 1960's corvette. His corvette had an exquisite paint job and it turns out he painted it himself. I decided to take my car to him to get it fixed. He said the paint problems on my car were due to extremely poor prep work like applying bondo and paint over glossy surfaces. Again, seems like they were in a big rush. In short, this company advertises themselves as a custom paint shop but the results on my car were closer to what you get at a standard chop shop chasing insurance money. If you have a really nice car and want top quality work, this is NOT the place for you.
★☆☆☆☆ 4 months ago
Terry Wright
I was shopping for a motorcycle paint job. Most shops I called weren't interested. Dave got right back to me (while out of town) and worked my job into his schedule. Worked together on the design. Couldn't be happier with my 2024 indian scout 60 custom. 😊 Outstanding craftsmanship and customer service. The paint finishes the bike. Highly recommend this shop for your custom bike project. New riding season compliments on paint Job every were I go! A++. Thanks again 👍
★★★★★ Edited 8 months ago
carlosmartineztattooart
As a business owner myself, I really hate leaving negative reviews—especially for local shops. But after taking my Mustang GT home and reviewing the work calmly, I realized the installation was not done correctly. I paid $920 for a front bumper install, and the bumper had large gaps, the side tabs weren’t seated in the fender track, and the inner liner wasn’t fastened properly. These are basic fitment issues that should’ve been caught before returning the vehicle. The paint finish was also disappointing. Some areas of the clear coat were not polished at all, and my reflection looked distorted instead of mirror-clear, which shows the surface was never leveled or properly finished. On top of that, the bumper had multiple fisheyes in the clear coat, something that only happens when the surface isn’t cleaned or prepped correctly before painting. For the price, I expected premium-quality work, but the fitment, prep work, and final finish were far below what a customer should receive,especially at a professional shop.
★☆☆☆☆ 3 months ago
