Euro Car Masters

Tonyia Scott

★★★★★

a month ago

Wow, I was so happy to have the great service. I was calling around and found Euro Car Masters, and the women who answered was so polite and very helpful. She was able to get me in the same day. I now have a very good mechanic to work on my mini. Thank you so much 😊

Joseph H. Kim

★★★★★

7 months ago

So the air conditioner for my Mercedes C class 2018 model was not blowing cold air. I am so happy and grateful that I found euro car masters here on Broadway because they are result oriented and on top of that they are amazing people family owned business that truly deserves More customers. If you have anything similar to my situation or anything related to your car, go here Mark, Laura, Carlos, Andrew, they will help you with HONESTY they will not rip you off. You will be in good hands with them. it’s rare to find good people people that you can trust in this industry whatever you do do not take your car to the dealerships and service center is there they were gonna rip you off… anyway, I am happy and grateful that I chose to go to euro car Masters thank you For your service. You are all amazing.

Matt Fritsch

★☆☆☆☆

a month ago

AVOID THIS PLACE. Waiting an entire day for an oil change, having the brakes replaced and then needing to have them redone under warranty, then another entire day having a brake fluid flush that resulted in an air bubble in my brake fluid line that seized my clutch. had brakes previously replaced onlv to have my brakes squeaking again. After waiting all day for an oil change, was told the rotors were scored and the pads were wrong and my brake fluid was shot. Fast.forward to a new day, They replaced the brakes unDer warranty and I paid for the brake fluid replacement. Another entire day lost. A week later, my manual clutch feels spongy. Maybe its just me I thought...until tonight (saturday), and my 2020 124 spider wont go inta gear. Ai told me there was likely an air bubble in the brake/clutch fluid. Ofc the shop isnt open unti mondav. Frantically i called mobile mechanics to bleed my slave cylinder. Macs roadside service got to me in an hour, spent another hour bleeding the brake system, then another 1/2 hour aligning the thrown linkage. If i would have went back to this shop they would have charged me thousands for a clutch and transmission replacement guaranteed...and even then its doubtful they would have bled the system right or identified the linkage issue. KEEP SCROLLING or call macs roadside for actual knowlwdge and someone who can actually manage their time efficiently.

Ken Prince

★★★★★

a year ago

What an amazing shop! Have taken my 997.2 Porsche 911 here for a short shifter install and my 2020 Audi A6 Allroad for a performance sway bar upgrade. The folks here give a fair and honest quote with no gotchas and both repairs were performed with no issues.

Mike Blue

★★★★★

a month ago

Very clean shop and very professional. Willing to help even if something is beyond the scope of what they do. They did some research and referred me to another reputable shop that got the job done.

Chloe Davidson

★★★★★

7 months ago

This shop has excellent service, they were all so kind and very honest about what I did and did not need for my car and what I would need in the future. The price was very reasonable, and they went out of their way to make sure I was able to get my car back quickly. I will definitely be going back for future services. Also, Laura is incredible! Thank you guys again :)

Sydni Gift

★★★★★

6 months ago

Euro car masters is great especially mark! Prices are super fair and mark walked me through everything even showed me my old turbo that we were replacing. Felt great to go to a shop where everyone was extremely nice and explained everything to me and had no problem re explaining things I forgot or didn’t understand the first time.

P RussellHenry

★★★★★

Edited a year ago

Euro Car Masters has us on a maintenance program that follows the Factory manual. Dec 2, they changed the spark plugs per manual recommendation For this past 4 years that we have owned our X3, the Car runs perfectly. Highly recommend EuroCarMasters

Rick Venturini

★★★★★

4 years ago

Incredible experience, great service, very fair prices, everyone there is an absolute pleasure to work with. Very strong knowledge base, without a doubt I highly recommend using Long Beach Autohaus! Laura and Melanie in the office are amazing!

Gene Whitaker

★★★★★

2 years ago

The personable folks at Long Beach Autohaus know their business forward and backward. Their work on my SLK 230 was outstanding and they did not try to upsell me anything I did not need. I highly recommend them for servicing your Mercedes (tip top knowledge) BMW, Audi and Volvo of any vintage. You will be very happy.

Shawn Arrington

★☆☆☆☆

7 months ago

My family and I have been taking BMW's to this shop for 20 years, but things have changed with the new ownership. It used to be owned and run by guys that raced vintage BMW's and they did outstanding work. Now the mechanics appear to not have even a cursory familiarity with german cars. My car sat there for a month getting various parts changed without them even knowing what was wrong with it. The only bright spot of the operation now is Laura who has worked the front desk forever. She gave me the number of one of the old mechanics. After they failed to even figure out what was wrong with the car after having it for a month, I had it towed to my driveway (they wouldn't let him work at the shop), and he figured out what was wrong with it in a few hours, with basic diagnostic tools. Received a $3k bill for them guessing at problems and replacing things that were working completely fine, because they lacked the experience to figure out what was actually wrong. They claimed the DME (ECU) was dead, but didn't pull it, and test it, they claimed the Valvetronic system was broken, it wasn't, and they didn't test the components. Turned out to be that oil had leaked into the wiring harness, but when they were having communication issues with the DME and the parts, they didn't even think to check the wiring. They wanted to order a refurbished DME from Germany and replace it, at a quite hefty cost without even isolating the problem. If it was just that, Id say, well thats probably a hard problem to track down. But they also botched a replacement of a basic cracked coolant expansion tank replacement. Apparently forgot to put the hose clamps back on and the coolant lines blew and spewed coolant everywhere. Of course, I had to pay to have them fix the job they didn't do properly the first time, because they wouldn't admit it was their fault, even though it happened less than 100 miles after the repair, and they didn't bother to clean up any of the mess the coolant made of the engine bay. There are no excuses, a month is long enough to say, hey, we don't know whats wrong, sorry, take it to BMW. BMW concurred with the opinion of the old mechanic, it is now being fixed at the dealer for much more than the car is worth, but this used to be a shop where you took cars that were members of the family, and they were worked on like they were. No longer. They do bad work, take no pride in their work, and do not stand behind their work. I cannot recommend you avoid this shop with the new ownership and new mechanics enough.

Patt Kin

★★★★★

a year ago

I recently took my car to this auto repair shop for brake repairs, and I couldn't be happier with the service I received. The mechanics were not only knowledgeable but also incredibly efficient. They fixed my brakes in no time, and the quality of their work was outstanding. What impressed me the most was their reasonable pricing. I got top-notch service without breaking the bank. This place is a gem for anyone in need of auto repairs!

Bob Kruse

★★★★★

2 years ago

Awesome place. I’ve been having my M3 serviced there for 3+ years. Always flawless. Always meticulous. Always done on time. NEVER any problems nor issues. Great excellent place to have your car serviced.

John Allen

★★★★★

2 years ago

I’ve had lots of cars and trucks, and I’ve had all of them as you would expect serviced. This was one of my best experiences with a shop that I’ve ever had. Did communicate extremely well it took great care of my car. I will definitely be back.

Christina Yanacek

★★★★★

a year ago

I am new to Euro Car Masters. I couldn’t have found a better place to care for my car! They are knowledgeable, professional, personable, and very good at keeping the customer informed. You know it is a great place when they guarantee their work and have long time customers stopping by on their dog walks just to say hi!

chuy curiel

★★★★★

7 months ago

Second time taking my 2020 Porsche Cayenne. Exceptional care and relatively prices better than the dealer. Will make this my home base for any needs for my Porsche

Debra Greco

★☆☆☆☆

11 months ago

We live right near this repair shop. From the reviews we decided to go for our service on our Mercedes instead of the dealer. BIG BIG MISTAKE! They are under New Ownership(which I did not know until I was there) I was told they valued my business and wanted to provide an excellent customer experience so we would continue to come there for our service and that they wanted to be competitive with the dealership. We are awaiting a credit for “diagnostic evaluation” which they could not provide after 2k worth of work was supposedly needed. We were told we needed 2 new batteries for the computer to diagnose our “AC” problem (we also wanted a basic service of oil, filters., etc) They replaced the batteries to supposedly provide diagnostics, they did the “service” and still could not diagnose why the AC wasn’t going on(ugh) This was done for an overinflated charge of $2000- charging us $275 for a diagnosis which they could not do- after replacing batteries which they said would allow them to do this diagnostics. The owner said they would credit the diagnostic fee $275( our credit card has not received this and we are going to have to put a stop payment on our card) Besides this, we then had to take our car to the Mercedes dealership in LB. I must say, they assessed and repaired the problem in less than 2 days( a compressor) and it was still under the extended warranty so No Charge. I will NEVER go back to European Car on Broadway. The “owner/manager” gave my husband a hassel when he went in to come to a reasonable solution- the owner made a million excuses and didn’t follow thru on the “diagnostic credit”. They are not providing the “service” they profess to wanting to provide. Go to the Mercedes Dealer- plus they generally have a loaner and can ALWAYS diagnose without excuses