Factory Trained Auto Repair

Anthony Cox

★★★★★

a year ago

Chris and Shannon over at Factory trained auto are my go to mechanics. They do exceptional work and are very honest and transparent. This is the neighborhood shop you can trust to get the job done! Thanks again guys!

Jotvile Cereskaite

★★★★★

2 years ago

As someone who had previously grown severe mistrust in the auto repair industry, just know this place has completely shifted my perspective on what being an outstanding mechanic shop is! I spent years doing business with big chain mechanic shops such as Midas, etc., and got all too familiar with being handed that awful, expensive, seemingly unnecessary list of 'immediately necessary' repairs at the end of each appointment. My first time coming to Factory Trained Auto Repair I was ready for the same thing to happen, but it never did. These are the most honest, highly experienced people you could ever have service your vehicle. Even after bringing my car here the last 3 years. I cannot even begin to express the gratitude I have to this place and the amazing people that run it. They gladly answer every single question I might have about my vehicle with complete and utter integrity. This place makes you feel like you aren't just bringing your car to a mechanic shop, but to a family mechanic who has your best interest and safety in mind. Needless to say, this place has my business forever.

Julie Lechuga

★★★★★

a year ago

Amazing service, Amazing mechanics! They really know their shit🙌 I have an F350 they received at 11-am and returned to me by 5pm and no price gouging, Honest, reputable and amazing 🤩

Tayler Jean

★★★★★

a year ago

Went in for an oil change and it was the fastest service I’ve ever had!! They didn’t try to tell me I needed a bunch of things that I didn’t and Chris was so kind. If I lived here they would be my go to but I will recommend to anyone in the Denver/arvada area.

Wayne Hart

★★★★★

5 years ago

I have been coming here for over eight years to service my Ford Diesel Truck. During this time I have been treated like his most important customer he has. He has jumped through hoops to get my truck out early and his honesty is a very pleasant surprise now days. Last time I brought my truck in with several issues for him to look into. He found two items that were still under warranty that I had no clue of and didn’t charge me for them. That’s honesty right there. When I got the bill for all the work Chris had done he was $300.00 cheaper then quoted and kicked that money back to me. Wow what another great experience with Chris and Becca. This guys have forgot more about diesels then every shop in Denver has ever known. Try them and you will not be disappointed. it use to be a nightmare taking my truck in for repairs but that was before I found. Chris and Becca Factory Trained Auto Repairs Thanks crew. WildWayne

Rhianna Long

★★★★★

2 years ago

This place has amazing customer service. Brought my vehicle in twice for basic fluid changes, and every time they didn't come back out with a list of things "wrong" like many other mechanics do. They always get my car back right when the appoinemt time is set and they finish in a timely manner. I absolutely recommend this place!

Alex B

★★★★★

a year ago

Wanted to say thanks to Shannon and the techs. Drove 1000 miles on a family vacation when my VGT started acting up. While we weren’t able to nail down the issue they were able to get me in and run some diagnostics on short notice. Super friendly guys would trust them with my truck for sure. Thanks again.

John Gregg

★★★★★

2 years ago

Been going to Factory Trained since I moved here 10 years ago. Used to be a few blocks from the shop so was convenient. Now live in SE Aurora and I still have Factory Train work on my car despite the nearly hour travel. Always been fair pricing. Not the type of shop that tries to pad bills with unnecessary labor or parts. Can trust their recommendations on what needs to be done.

Michelle Pajak

★★★★★

a year ago

My son and I had just driven over 1000 miles from the Texas Gulf Coast for a week’s vacation in the mountains when our truck overheated and broke down. We were able to determine that there was some sort of coolant leak, so we bought 8 canisters of new coolant and had to stop and refill it every 50 miles or so until we made it to the Denver area. We knew it was something we could not repair ourselves and every place we called said they couldn’t even look at it for at least another week, which obviously was not going to work since this was our only means of transportation for our vacation. The hosts of our Airbnb that we stayed at the first night in Winchester recommended Factory Trained Auto Repair so we took a chance and brought it over there early the next morning. We were immediately welcomed by Chris. Not only was Chris willing to look at it right away when no one else would, he was able to determine the issue (the coolant housing under the upper radiator was cracked); he ordered the parts immediately, and he and his company had our truck repaired and back to us by that afternoon, meaning we didn’t have to miss any part of our vacation. Chris was so kind, friendly, honest, and knowledgeable, and really, those words don’t even adequately describe him. He treated us like family and we are so grateful for his expertise and his skills, but also his willingness to go above an beyond for us when we aren’t even local. We would absolutely take all of our vehicles that ever needed service to him if we didn’t live so far away! If you’re looking for a company that takes pride in their work and is honest and knowledgeable and friendly, look no further than Factory Trained Auto Repair of Arvada, CO!

Hennessy Fergen

★☆☆☆☆

Edited a year ago

Take my car in to get a complimentary oil change and it leaves worse than what it came in for this shop is shady only reason why is they know I own a business so they just want more money out of me for their shop. They like taking cars back behind closed doors and mess with them talking about the receptionist Shannon is not the one fixing. Yea it’s the shop and everytime I brought my vehicle in something else went wrong after leaving. Shady Shady Business. Take your business elsewhere!!!

sarah

★★★★★

a month ago

Best place ever! Very nice and professional. They really care about their customers

Matthew Brenner

★★★★★

a year ago

I cant say enough good things about my experience with Factory Trained Auto. I had a "problem" vehicle and they did everything possible to get me back on the road. The staff was friendly, knowledgeable, and transparent about what my car needed. They diagnosed and provided advice quickly, all at a fair price. I appreciated their honesty and professionalism—no upselling, just great service. Highly recommend Factory Trained Auto for anyone in need of reliable auto repairs! 10/10

Mountain Man

★☆☆☆☆

7 months ago

All of a sudden they don’t work on Cadillacs! Before I could even tell them what my issue was! They told me they couldn’t help me! When I saw other GM vehicles in their stalls! If you’re Mexican or any other minority they will not even hear your issue! In 2025 we still have racism even in Arvada!! Steer clear of this place!

Jg BEWA

★★★★★

11 months ago

Had my spark plugs a coil and fuel injector changed today. The work was done quickly at a very reasonable price. I will never go anywhere else. This is my second time there, and I am 100% satisfied.

Christopher Cooper

★★☆☆☆

2 months ago

Some of the texts aren't too savvy with which oil goes into which vehicle do your own research verify your oil and filter you should probably purchase them before going to these people and be firm cuz they might try to tell you (incorrectly) that you need a different oil.

Terezi “gallowsCalibrator” Pyrope

★★★★★

4 months ago

Go with them under a fleet account, I work overnights and Shanin is ALWAYS willing to help me reschedule an appointment. And they're always quick.

LaRissa Wolff

★★☆☆☆

5 months ago

I have been going to FTAR for 7 years and this last visit, they repeatedly kept calling me the wrong name (even though I corrected them every time), and would refer to vehicles I’ve never owned. Turns out, they confused me with another customer when I called and made my appointment. I called to schedule ALL repairs on my vehicle. They ended up charging me $300 more than what was quoted on the phone, and still did not do all of the planned repairs. I was told the owner would call me to sort it out and that never happened. They’ve certainly lost a long time customer due to lack of professionalism and loss of trust.