Fairway Subaru Service Center

Jacqueline Torres

★☆☆☆☆

2 years ago

Came here for an alignment in November. Noticed our tires were chorded and threading. Called to see if we could be compensated and they said they didn’t notice the condition of the tires at the time of service. Wouldn’t you think the employee would have checked that out when they’re working on the tires? Chorded inner tires is literally the result of a bad alignment. How are you going to refuse responsibility for the damage done to my tires?

Nce S

★★★★★

8 months ago

We stopped to get gas and the fuel door wouldn't open. It was hot, frustrating trying to figure it out, and was taking a lot of time. We called Subaru and they told us we would need to contact a dealership. We were far from home traveling to see a friend and one of the closest dealerships was Fairway. We called and spoke to Mairin. She was extremely helpful and gave us a solution, but talked to her manager and found an easier solution. It was all handled over the phone. We were relieved to be able to get gas and continue our trip equipped with knowledge on how to handle the situation the next time we needed gas. A big thanks to Mairin and her manager for getting us back on the road!

Telsma Dallas

★★★★★

a year ago

I travel quite a distance to have my Subaru serviced. It's noteworthy that the staff in the service area have always been courteous and professional. The service manager is approachable, and thus far, I have not had to return for a repeat repair. The distance I travel is a small price knowing the quality of service I will receive.

Aubrey Pegg

★★★☆☆

a year ago

They may do a good work from what I can see in the reviews. However, when I called, I spoke to someone in the service center who did not give me any information on my particular problem and also did not offer any guidance, and almost seemed bothered by me, asking questions to try and understand what is wrong with my Subaru… She tried to transfer me to a different department instead of helping me understand what the best next step would be or just scheduling an appointment to come in. I may have caught her at a bad moment, however, due to this customer service experience I will not be coming here with my car. It just kind of rubbed me the wrong way.

Lucas Corvin

★★★★★

a year ago

First time getting an oil change at Fairway Subaru. Didn't buy the car there, but wanted to maintain it there. Was very impressed with the welcome I received from Angela Plumley and the communication along the way. I love how the technician does a video of your vehicle going over what he finds that is in need. It allows you to see what they did and how they actually looked at things. Very happy and I will continue to return to get our Subaru serviced.

Nancy Hiley

★★★☆☆

2 years ago

average at best.....car I had driven over to see was not cleaned or ready, lots of waiting around with nobody paying much attention but eventually got an offer and arrived at a deal which was pretty good. Agreed to come back in two days to get car which I did. It was cleaned and looked good but then spent more than an hour waiting to see Finance to complete paperwork on a car I had already submitted a full price check for. Finance made a hard sell on additional warranty coverage which I rejected and finally they turned me and the car loose with no instruction on the car features. As I got down the street from the dealer, I noticed the gas was at about 1/4 tank.

Jim Kelly

★★★★★

2 years ago

Great experience. I contacted them to let them know I was coming from out of town (2 hours) and would appreciate it if all paperwork was complete before my arrival to expedite the transaction. Upon arrival everything was ready and we had a relatively quick transaction. Everyone was courteous and professional and the car’s features were explained very well. Thanks to Joseph and the rest of the staff for making it all painless and a rainy, cold, dreary day.

Alicia Bentley

★★★★★

a year ago

I will always stick with Subaru. The staff here go above and beyond in fixing situations that arise and make sure to give excellent service. I appreciate the honesty and quality of their service. Jason Williams does a superb job and I appreciate what he has done to keep us with Fairway Subaru.

A Sarge

★★★★★

2 years ago

I purchased a 2024 Subaru Ascent 7 Passenger Onyx Edition from Fairway Subaru. My salesman, Wes Barnes, was knowledgeable about the vehicle and the brand, and it was an absolute pleasure to work with him. I also appreciated that there was no pressure to buy, and that Fairway offers transparency in pricing on their website. Also, Levi in finance was friendly and had no issues with structuring my deal to my wishes and needs. It was the best car buying experience I've ever had.

William Buckman

★★★★★

2 years ago

Before settling on Fairway Subaru, we had researched and talked to a dozen or so other dealers in South Carolina and North Carolina. I was impressed by Shaun’s professionalism and hard work throughout the car buying process. He wasn’t pushy like some other dealerships we spoke with. He was down to earth and made the whole process a breeze. Jay in finance was extremely easy to work with as well. We ended up with a great deal on our Ascent and are very happy with our purchase - this is our 4th Subaru but our first time buying from Fairway - and probably one of the best experiences yet.

Melisa Tripp

★★★★★

2 years ago

The guys at Fairway Subaru are all wonderful to work with! They made the process of buying a car so easy. Wes didn’t pressure us at all and gave us the time we needed to discuss things. Once we decided on our car we were pleased with the knowledge of the car Wes had! He took plenty of time to explain all the functions to us before we left and it was well past closing time. I highly recommend them!

Thunder PC

★☆☆☆☆

9 months ago

They wanted $350 to pad slap rear brakes on an Impreza. One and, no rotor resurfacing/replacement, just rear pads. I know dealerships are usually much higher than others, but that's absolutely insane

Teresa Phelan

★★★★★

a year ago

Thank you with much appreciation for Outstandingly Wonderful Customer service & support from knowledgeable, and very friendly Mr. Larry Taylor, exceeding all expectations! Also to mention Mr. Levi Regonis, Finance Consul for resourceful finance options! Excellent! We really enjoy our Subaru!!!

Carrie

★★★★★

2 years ago

Everyone I’ve ever worked with in the Lincoln service center is awesome! They are always prompt, professional, and kind. I always feel that my vehicle is in great hands and they they are truly looking out for me. Fairway Lincoln has made a customer for life out of me- thanks y’all!!

Dan J.

★★★★★

a year ago

Oil change is a little expensive $100+ for my Forester but it's a dealership. They take care of you well. Waiting area has snacks, coffee, and water. So that's nice while you wait. Tire change was I think comparable to regular tire change places. Been going for a while for everything Forester related want to make sure it runs a long time. I'm very for preventative maintenance:-)

Marty Fields

★★★★★

2 years ago

They prepared the car quickly for us. The business office was fairly quick and to the point. The entire transaction was pleasant and hassle free.Jan was very knowledgeable about the car and Subaru. This is a good dealership.

David Wicker

★★★★★

2 years ago

After communicating with Arnie Einginger via email I visited Fairway Subaru to see the car. I’ve had my 2016 Outback there for service downs of times. As I’ve told all my friends Subaru has been the best car I’ve ever owned. Arnie delivered as promised and everyon at Fairway including Levi the finance manager were very attentive. I chose not to finance as I prefer cash transactions. I wasn’t pressured in any way which was a first since dealers normally want to upsell you everything including the kitchen sink. No surprises on delivery and I am very satisfied with my purchase. See Arnie at Fairway if you want a straight shooter, he won’t disappoint you!