Family Auto Service

John Hayes

★★★★★

3 months ago

I recently purchased a 2013 Kia Sorento LX with a diagnostic code of P0076. The seller informed me their mechanic completed all necessary services but the check engine light remained active and the code never resolved. I contacted a mobile mechanic that performed maintenance for a total price of $895. These repairs also did not resolve the issue. I decided to trust Family Auto Service and I was not disappointed. The staff were able to accommodate me the same day. Everyone I engaged with ensured I had a clear understanding of the issue, what would be required for the repair, and reinsured me if the plan were to change they would give me the courtesy before making any changes. Through the repair process their team found issues that may be problems down the road and fixed them on the spot at no additional labor cost. This is the type of place that your grandparents would tell you about. Reliable, trustworthy, and a group of people that treat you with true care. The maintenance cost may be little steep but I would highly recommend to anyone that wanted their vehicle repaired properly the first time. This will be my first and only stop moving forward.

Brett R

★★★★★

a month ago

Brought my car in for a liquid leak and they quickly tracked it down. It turned out to be the radiator, which they had replaced about a year ago, and they honored the 2-year warranty with no hassle. While checking everything, they also found a leak in the water pump and let me know right away. Even better, they were able to squeeze me in and get the work done quickly. Honest, thorough, and really appreciated the flexibility and transparency.

Bhargavi Ramanathan

★★★★★

a month ago

Keith is an amazing and friendly person who is knowledgeable and walked me through all the car issues I had. Had to go in to change my brakes and Keith was more than willing to work with me to fix the multiple issues with my car over time. Would definitely recommend family auto services to anyone.

OneMindOneBody

★★★★★

Edited 6 months ago

The crew here is always great. Anyone who has a problem is probably being disrespectful and unkind. Being kind to people goes a long way. The crew here is never pushy, they just give information and recommendations. We have been bringing our 4 vehicles here for years now. The prices are always reasonable and much less expensive than others in the area.

Suyash Mahant

★★★★★

4 months ago

Walked in without appointment for pre-purchase inspection on our car here yesterday, Keith at front desk was very friendly and knowledgeable, accommodated us immediately and summarized the process in short. Report was ready within one hour, he explained all the details on report and gave fair estimate of what services are recommended and what looks good. They weren’t pushy at all for any unnecessary services and charges. Overall great experience, would visit again for servicing our car in future.

Metadata

★★★★★

2 months ago

I had a flat tire. I was the first one to arrive there. The staff were great, polite, and clearly knew what they were doing. They replaced the tire quickly and efficiently. The prices are reasonable and affordable. I recommend them.

John Daly

★★★★★

a month ago

I have been to this shop a couple of times now and the second time was even better than the first. I highly recommend these guys for your automotive needs. Be sure to look out for their promotions as well!

Alejandra Rubalcaba

★☆☆☆☆

a month ago

I had a frustrating experience with customer service at this location in Miramar. We initially made an appointment at a different location and accidentally showed up at this one. The person at the front desk was not very attentive or helpful when we arrived. When we realized our mistake, I immediately made a same-day online appointment for this Miramar location. However, the front desk staff seemed visibly bothered that we had booked a same-day appointment online and commented that only two employees were working. He implied that quick or efficient service could not be guaranteed, despite the fact that we now had a confirmed appointment. If same-day online appointments are not encouraged, it’s confusing why they are offered through the website. The overall tone and attitude we experienced felt dismissive and unprofessional, which made the interaction uncomfortable. Unfortunately, this left a poor impression of the customer service.

Sumit Rathore

★★★★★

a month ago

Amazing and seamless experience with inspection, scheduling and getting the repairs quickly. Thank you Keith for the incredible service. My BMW is much happier now with the new engine mount.

John Hensley

★★★★★

3 months ago

I wanted to do a thank you SHOUT OUT to Keith, the front desk tire representative. I appreciated your professionalism that day i came in for my spare tire problem. You answered all the questions i had...and explained my options well. It was quite a busy day. Even with all the headache going on. I thought that was very kind of you to offer a help out. I felt stranded. I just wanted to let you know that was stellar of you! 👍

Angela S

★★★★★

3 months ago

This is a great local company and I would highly recommend them. My car was having issues and they diagnosed it and were able to get the work done the same day. They communicated each step of the process and the associated cost clearly and made sure I understood everything.

Veronica Lua

★★★★★

a month ago

Reliable and friendly staff. Had an alignment done and staff communicated very well with me asking me questions before and after about my vehicle history and informing about the details of the service performed that day.

Monica Hayes

★★★★★

3 months ago

It’s true that you pay what you get for. This place was able to figure out an issue in less than 2 days and fix it ready to go. We went through other avenues and were having no luck but Family Auto nailed it and solved the issue. I would recommend this place as a first stop rather than looking elsewhere. They will take care of you.

Bonny Bacoccini

★★★★★

a month ago

You can definitely tell that these guys put their customers first. Very friendly, very communicative, and I genuinely believe they do what they can for you on price. I’ll definitely be going here from now on.

khagesh bhardwaj

★★★★★

2 months ago

I liked this place. They matched my price which i was expecting. Gave a courtesy inspection to be doubly sure about the issue. Provided a proper documented inspection report. Thanks Keith and Bryan.

Chris B.

★★★★★

6 months ago

Needed my engine misfire issue fixed fast. The dealership was talking about 2 days for just the diagnosis, and I do not regret going to Family Auto for service. My car was diagnosed and fixed within 24 hours. Professional, transparent, and fast. Totally satisfied with the work they did.

Madalyn Brion

★★★★★

7 months ago

I was able to schedule an appointment on a Saturday 1.5 hours out for an oil change. It took about an hour. We told them to check our filters to see if they needed to be changed and they said we could wait until next change. I appreciate the honesty and the price was cheaper than Valvoline (with a coupon). I would go again and highly recommend.