Ferguson Kia Service Department
Rating: ★★★★☆ 3.9 / 5 (76 Reviews)
Ferguson Kia Service Department is a Car Repair located in Ferguson Kia Service Department, 1501 N Elm Pl, Broken Arrow, OK 74012
You can reach Ferguson Kia Service Department through the contact information provided on our page. You can also access our location using Google Maps.
Working Hours
- Monday: Open (7 AM–6 PM)
- Tuesday: Open (7 AM–6 PM)
- Wednesday: Open (7 AM–6 PM)
- Thursday: Open (7 AM–6 PM)
- Friday: Open (7 AM–6 PM)
- Saturday: Open (8 AM–2 PM)
- Sunday: Closed
Reviews
Jason Yang
After determining that my Kia Telluride was having issues with the rear wheels, I scheduled an appointment to have it inspected. Caden Parnell who was my service manager was a pleasure to work with. After explaining my unusual experience driving my Telluride, he understood and was confident they would be able to determine the issue and resolve it. I was able to leave the vehicle to be inspected over the weekend and was offered a courtesy shuttle to help ease my inconvenience. As promised, the service team was able to determine the issue which required replacing the rear axle differential coupling. Caden walked though the report line by line and explained clearly what the problem was and provided a detailed estimate for the portion I was responsible for. Since my car was still drivable, I decided to schedule the appointment over an extended weekend. Although it required a few extra days than originally planned, Caden updated me frequently as we were waiting on a part to arrive. I was extremely pleased with his professionalism and ability to communicate in a timely manner. I’m grateful for his dedication to fixing my car and making it as pleasant and experience as it could have been.★★★★★ 4 days ago
Alex Platon
Took a vehicle in for a recall that had been scheduled 2 months in advance. A while into the appointment they come back saying they didn’t have the part. We said ok, at least can you do an oil change. They changed the oil but left the cap off. Drove back home for an hour at which point the entire engine compartment, belt, hoses, wires, exhaust ducts, were all coated in hot engine oil. Had to take it to my trusty local shop to have it cleaned up and the belt replaced due to swelling damage. And at my own cost mind you, because with Ferguson it took some convincing to even get a refund on the botched oil change. We own several Kia’s and will never take them into Ferguson for anything other than mandatory recall repairs. Even those are hit or miss- clearly their customers’ time means nothing to them when my combined travel time to the dealer is 2 hours and they don’t even bother to prepare and order parts in advance. Thumbs up to Ash Salazar who was caught in the middle of all this and has handled our problem service gracefully and timely. But that can’t make up for the utter, irresponsible incompetence that could have lead to an engine fire in the middle of freeway traffic.★☆☆☆☆ a month ago
Ahmad Rahmani
★☆☆☆☆ 2 months ago
Shawna Pawley
Brought my used Kia Niro EV here for the first time and everyone was extremely friendly. I will continue bringing my vehicle here.★★★★★ 4 months ago
Ryna Castillo
I made an appointment to do the 1st oil change to my seltos there, people very friendly and helpful. It did not take too long.★★★★★ 6 months ago
Ashli Martocci
★★★★★ 7 months ago
Matt Vaughan
★★★★☆ 8 months ago
Richard Nieman
I’d give this place 0 stars if I could their communications skills stink and they just keep pushing it off when I try calling.★☆☆☆☆ 10 months ago
BA Elevators & More
Best service department I’ve ever worked with! Although scheduling an appointment with them can be a headache (considering they’re so popular) they’re quick and accurate with any repairs needed and their service department is very knowledgeable. With kind staff and timely service I highly recommend working with them! I take my 2019 Soul there for any and all repairs and never have I once had a problem with them. 10/10 y’all got a loyal customer!!!★★★★★ 10 months ago
Hollow k
Horrible you can never get an appointment★☆☆☆☆ 10 months ago
Emily Henegar
I absolutely wouldn’t recommend getting your car serviced here. It’s been an awful awful experience. They Had my car for 8 weeks. The first 2-3 weeks our person Dallas wouldn’t even answer their phone half the time, wouldn’t give us any answers… all he would say was he was waiting on our adjuster… but the whole time our adjuster was trying to get ahold of him… we finally switched people and it got a little better. Still had horrible issues with communication. Finally got my car and there’s a blue awful scratch on my pretty new Kia. They were just going to give it to us like that.. they acted like it wasn’t there… we said where did this come from? And it was one of their lifts that lifted my car that had scratched it… we weren’t leaving until they offered to fix it.. Also gave me back my car with 10 miles until empty.. horrible experience. No communication. I’d give zero stars if I could. Please don’t ever get your car serviced here. It has been a nightmare. I don’t even know what they’ve done the past 8 weeks. Gave me my car back with zero screws or fasteners back in and things fell off as I was driving…★☆☆☆☆ 10 months ago
Roxann Newcomb
I took my car in for an oil change & tire rotation. They argued about the correct air pressure the tires should have as clearly stamped on the tires. They tried to get me to buy all new tires. My vehicle is 2 years old with only 25,000 miles. Turns out these tires have a 50,000 mile warranty and no where’s near worn like they said. They recommended a front end alignment. When questioned, they said they hadn’t even checked. They recommend it to everyone. We had them check and it doesn’t need one. They are the dealers you hear about that are crooked, just trying to get your money on bogus recommendations!!! We won’t go back.★☆☆☆☆ 10 months ago
Bekah
Good experience, got what I needed done in a quick manner with no issues★★★★★ a year ago
Maria Ballard
Very poorly managed, many times I have come for oil change to find out that the appointment I scheduled is not showing, so I have to complaint so they could take my car, if you are planning on staying to wait for the oil change be ready to be seating for a good 3 hours. They don’t communicate with you or in between themselves. I can’t say I ever had a good experience at this service center. I think 1 star is still a lot for how bad it is.★☆☆☆☆ a year ago
Eric Bortz
★☆☆☆☆ a year ago
Alice Canada
Made an appointment for 2:30 a week and a half ahead of time. Drove an hour and a half to be told it would be 2 hours before they could change my oil. Bought oil filters and went elsewhere! Don’t even bother! Appointments mean NOTHING.★☆☆☆☆ a year ago
Jeff Brown
If you love getting ignored, this is the place for you. I have had to run complaints up to the general manager of the car lot more than once in order to get the service department to move. Currently waiting on an estimate for over a month to obtain an estimate for an auto accident that I was in. This is the third time I have to wait this long for service. The first two times were warranty issues and literally not being able to either walk in or schedule an oil change due to the poor communication between the third party call center and the service department. The last time I had to contact the GM of the lot to get service. Apparently this time that wasn’t enough because I had to call Kia’s corporate office. MAYBE they will call me back today or provide me with what I need. The sales team is great but I would unfortunately never be able to buy from them again due to the worry that any time I would ever need service I would likely be unable to get it, from the smallest of services like an oil change, to the largest like servicing an auto accident. The lack of caring and customer service is mind boggling. Enter at your own risk.★☆☆☆☆ a year ago
Contact
Address: Ferguson Kia Service Department, 1501 N Elm Pl, Broken Arrow, OK 74012 Broken Arrow, OK Broken Arrow
Phone: +19183176299
Website: Go to website
