Ferman Collision Center - Brandon

Mack

★☆☆☆☆

4 months ago

Extremely disappointed with the quality of service here. I picked up my vehicle and had to drive back to Jacksonville the same day. About 30 minutes into the drive I received a transmission overheating warning and the car went into limp mode. A few minutes later I also got a low coolant warning. When I pulled over, the car was completely overheated. I had to buy and add a full gallon of coolant just to continue driving. About an hour later, I then received a low oil warning, causing the car to go into limp mode again. It was clear that the coolant and oil levels were never properly refilled after the work was done. On top of that, I had a front lip installed that I supplied ($500 part). Instead of installing it correctly with rivets, they screwed it directly into the plastic bumper. The lip tore off and flew away while driving on the highway all because it was installed improperly. For a collision center that should take pride in detail and safety, this was unacceptable and felt very unsafe driving my vehicle after they released it to me. Between the lack of care, incorrect installation, and failure to fill essential fluids, I cannot recommend this place to anyone.

Mohammed Brekaa

★★★★★

2 months ago

I came in today a self pay estimate and Carlos and Caroline the front desk receptionist were so nice and helpful I really recommend coming out here. I also repaired my vehicle six months ago and the repairs look really great.

Nicole M Woods

★★★★★

2 years ago

Absolutely very grateful for Ferman Collision center , team really out did them selves my car was damage from car accident happen last month… Ferman team Allie was phenomenal person she kept up with updates and made sure left content about my car! She’s deserves recognition for her customer service skills !! Thank you to other staffs who made my experience possible!!!

Linda Pennington-Messer

★☆☆☆☆

a month ago

Attempted to have car repairs done here. Terrible service from the start 5 days in still no return call regarding an estimate or time frame and I have had to make ALL calls, for accident of no fault of mine and there insurance is paying. Taking my business elsewhere.

Paulo Araujo

★★☆☆☆

3 years ago

Communication is terrible leave msg no one return your call. They update on the text message is different from the person responsable for the department. My car still have a broken tail light, back door is rusting already with broken parts inside the door and bolt missing. Called gaico several times they conference call Ferman the manager is never there.

Rundolph Atienza

★★★★★

3 months ago

Great service and professional! Able to get my rear bumper replaced with original part in a day! Shout-out to Carlos and team, Thank you!

Ana J

★★★★★

3 years ago

They replaced the front bumper of my honda accord fast! I dropped off the car on a Tuesday and picked it up on a Saturday. Cody was great, kept me informed every step of the way. Thank you!

Nairys Gazo

★☆☆☆☆

10 months ago

DO NOT TAKE YOUR VEHICLE HERE..if I could give it zero stars I would. I don’t ever make reviews like this but after constant struggle with this company it’s a must, so no one goes through this. I took my car by recommendations of my insurance GEICO, worst mistake. My car was dropped off Nov 14, 2024, The communication with the staff was horrible I have never seen such bad customer service in a facility. After 1 month had to start calling get updates since no one would call me. on After weeks of not knowing anything finally was told the car was ready pick up only to find the car was not completed. This was the first of 3 attempts and the car always had problems. Spoke to manager Scott, emailed upper management Thomas and nothing was fixed. Mind you they charged the insurance $10,000 plus for fixing the minor damages. I did not get my car until mid January and only took it back because they were not able to get a bumpers part properly placed and did not know how to fix it. Now couple months later come to find out the radiator they replaced for the air conditioner was not properly tightened and damaged the hose to the air conditioner… Probably done on purpose, or they don’t have trained staff to work on cars. Safe yourself the headaches and take it somewhere else

julia

★☆☆☆☆

7 months ago

horrible experience, take your car somewhere else. it’s taken over a month for an exhaust and bumper issue. they have been giving us dates that the car would be ready, we call every expected day for updates, yet it’s always extended. they’re ordered the wrong exhaust, blamed it on us, and took weeks to install the same (BROKEN) one. they’re not prioritizing my car whatsoever, which is extremely unprofessional. my rental car is now flagged because it isn’t possible for us to extend the dates with geico. thanks for the huge inconvenience.

Samuel Santiago

★★★★★

8 months ago

I have to say this was the absolute best service I’ve received. Alli was amazing. She provided daily updates and even photos of the repairs. She was always available and picked up the phone when I called. I Highly recommend getting your vehicle repaired here!!! Thank you Alli!!!

Nisha Goff

★☆☆☆☆

8 months ago

Getting my Jeep repaired through this company was by far the worst experience ever. I was referred to this company by Geico and regrettably have been given false expectations on the time repair. There's no proactive communication in regards of the status and I personally have reached out to them weekly. False expectations are set, and they're incapable of being accountable for misleading you. Go to a reputable, credible and reliable collision center you can trust.

Patrick Luscher

★★★★★

8 months ago

5 months prior I had a reputable collision center out of state quote me double due to additional fees to recalibrate the front censor after bumper removal. This made the price not worth the fix. That fee never was brought up, and the quote remained the same as it was over the phone at the Brandon location. Truck was returned the same day. Thank you Ferman!

Ms Sunshine

★★★★★

8 months ago

Ferman Collision Center did a great job on my vehicle. And Tee was my rep who communicated and kept me updated the whole way through. Everyone in the office in the office was very helpful and kind.

동화 Dong Lee

★★★★☆

4 years ago

This facility is clean and nice size. Staff were professionally contact the customer for an update. However it is not their fault that getting parts late during this time in pandemic. But I can’t get rid of impression that they were in rush because they didn’t mentioned obvious thing and didn’t tell us until mentioned. There is no way any mechanic miss this issue. Main rear tail lights not power? No running light or brake light. They fixed it very next day but it is inconvenient that we have to drive up there twice and leave a vehicle for 2 hours twice. First day of pick up and second day.

Michael Testa

★☆☆☆☆

a year ago

Do not recommend taking your vehicle here. I went to pick up my vehicle and there was some debris that had been painted over and I refused the vehicle, their solution was just to chip it off and leave a white speck in the paint that is deep, past the base layer. This would’ve required a whole repaint of the bumper to fix it properly and they were not willing to do that. Not that it should matter, but this was on a $65k corvette so I would expect much better workmanship than this. Very disappointed. On the bright side, the front desk was super helpful and got back to me right away about any questions that I had.

Diana Smith

★★★★★

2 years ago

No one likes to deal with a car accident and all the headaches that come with it. My son had a fender bender and my insurance gave me 3 auto shops they work with that could deal with the repairs. I read the reviews and Ferman Collision had the best reviews. I have to say I was very impressed! Cody was awesome and kept me up to date on the progress of my car. It took a little longer to get my car done than what was originally told to me, but only by a couple of days and I realize some issues can't be helped if you want it done right the first time. My car looked great after it was completed. They even let me drop my rental car there and took care of making sure the rental place got their car back. I would recommend Ferman Collision Center to anyone needing auto detailing/repair. Everyone was professional and courteous. Like I said, no one likes the inconvenience of a car accident, but Ferman just made the car repair process less stressful. Thank you, Ferman

Marc M

★★★★★

9 months ago

Ferman Collision lived up to their warranty and fixed an issue that came up two years after the original fix. The Collision Director was hands on and took care of our case and ensured it was fixed to our satisfaction. In the auto business, very few places live up to their word and this one did. Thank you.