Kelsey Gaona

Awesome service!
★★★★★ a day ago

Matt Reeves

Took my Camry in here for an oil change, tire rotation, alignment, etc. Service was pretty good. Will definitely be back since they have the lifetime unlimited alignment program going on. They are doing a great job on my Yukon too!
★★★★★ a week ago

Maryum Boyd

I wanted to wait a few weeks before I posted this review. My minivan broke down in Waco over a weekend when I was here for a tournament. Since it was a Sunday and they didn’t perform diagnostics on that day, I had to leave it and have it towed there the next day. I loved being able to set an appointment online even though it wasn’t quite needed at the time, but at least they had all my info and the info on my vehicle. The only reason I didn’t make this five stars is because it’s pretty pricey. They charge $130 just for the diagnostic plus whatever work you get done. Some places include that amount if you also do the repairs. I had to pay $760 for a diagnostic, tuneup and brake fluid flush. I guess it does beat paying for a new motor all together, so it’s a win for me! I just drove it to San Antonio for a longer distance drive and it’s still running pretty good. I’m a satisfied customer!
★★★★☆ a month ago

Andy Lindloff

Absolutely Incompetent Service If I could give zero stars, I would. Firestone Complete Auto Care in Waco, TX, is the most unprofessional repair shop I’ve ever dealt with. I brought my GMC Acadia here after it broke down, and they claimed a full diagnostic revealed a malfunction in fuel injector #3. They recommended replacing all injectors, the fuel pump, and other parts, quoting me nearly $5,000. I specifically asked if this would fix ALL issues because the car’s value didn’t justify more repairs. They assured me it would. After spending $4,800 and driving the car home, the SAME problems—sputtering and warning lights—reappeared the very next day. I took the vehicle to another Firestone in Frisco, TX, where they diagnosed an issue with cylinder #1 and suspected it was related to fuel injector #3 (which was replaced). Firestone Waco’s failure to properly diagnose the issue or provide honest service is outrageous. Even worse, a third-party inspector later revealed numerous trouble codes (ignition coil faults, transmission issues, ABS faults) that Firestone Waco never disclosed to me. Clearly, these problems didn’t appear out of nowhere—they were missed or ignored by their incompetent staff during the initial diagnostic. Firestone Waco either misdiagnosed the problem or performed shoddy work. Their refusal to take responsibility, honor their warranty, or provide meaningful assistance is appalling. Avoid this place at all costs unless you want to waste thousands of dollars and be left with a broken car.
★☆☆☆☆ a month ago

Marlen Rubio Martinez

I scheduled an appointment for tire replacement and wheel alignment on Thursday for the following Monday. During my conversation with the representative, I was informed that the tires were not yet in stock and would need to be ordered. I confirmed that this was acceptable as long as they arrived by Monday, to which he assured me they would. I requested that he contact me if there were any issues with the delivery, given that I reside outside of Waco. However, I did not receive a call, leading me to believe that the tires had arrived as expected. On Monday at 10 AM, I brought my car in for the scheduled appointment. After several hours without any updates, I decided to follow up with a phone call. The representative informed me that they were still awaiting one tire. I found this situation perplexing and frustrating, prompting me to visit the location for further clarification. Upon arrival, I was again told that only one tire had been received and that they were still waiting for the other. I struggle to understand how it is possible to receive only one tire while the others remain unaccounted for. This experience has highlighted significant communication issues, which I find unprofessional. It raises concerns about the value of scheduling appointments if the service cannot be fulfilled as promised. I would have appreciated timely updates or an initial notification regarding the missing tires, rather than making the trip to Waco under false pretenses. Consequently, I have decided to take my business elsewhere, where my time is valued and respected. I would advise against making appointments or conducting business at this location.
★☆☆☆☆ 2 months ago

Kevin Hoskins

The manager, Billy, was great. He worked to ensure my truck was completed within a reasonable time. Will definitely be doing business again.
★★★★★ 3 months ago

Henry Harris

Arrived at store for 2 tires and an oil change was told their was 2 people ahead they had to get approval for the tires magicly I was told 5 people where ahead me sat and waited watching people come in after me and get serviced and leave 4 and half hours later they pulled my vehicle in and said it would be another hour would not recommend this store
★☆☆☆☆ 3 months ago

Kathy Cortez

Quick service, fair price, great customer service! Never have any issues with the work that they do!
★★★★★ 3 months ago

harlan coats

Nice customer service very comfortable atmosphere, great work!
★★★★★ 4 months ago

Robert Tyler

I was impressed by Derrick and Joe. Amazing team members who both provided clear answers. Great work!
★★★★★ 4 months ago

Scott H

Good communication, did not feel like they did more than necessary to get the car repaired.
★★★★★ 4 months ago

Dustin West

Fast service, knowlegable employees, and reliable work.
★★★★★ 4 months ago

Tiffany Pursley

The workers here are always so friendly and helpful to me. They do not try to upscale me or anything. They let me know what work needs to be done, a timeline for when it should be done by, and an estimate that they stick to. I would recommend dropping off your car and picking it up later because it does take a while for them to service your car. However, it’s worth it me to receive quality service and maintenance on my vehicle at a reasonable price.
★★★★★ 5 months ago