Jack's Stereo Inc

Aurelio Martinez

★☆☆☆☆

a year ago

Just want to say how disappointed i am i always come here and just flat out disappointed came here they installed everything had to come back up they’re because the speaker we’re making a noise mind you i live an hour and 40 minutes out so came back up here they they fixed the speaker Mind you I had to come back up here again drive another an hour and 40 minutes because the amp started smoking mind they said everything was good now and again i had to come back up here and because the speakers went out and really wish i could just get my money back but no they rather give store credit why would i want another install if they can’t just get me right so i came up here they said they didn’t have the speaker in stock so they called me i left work to come get it fixed now they said they’re booked up on Saturday but it’s just bs because they rather do other work then fix something they installed I brought 2 vehicles up here in the past but theses last two times Ive been disappointed..

Steve Kaplan

★★★★★

3 years ago

Had remote start installed. These guys were great, from the fist time i called until we picked up the car. Work was done as promised and completed as promised. I would use them again.

A.C. Creations Film Studios

★☆☆☆☆

8 years ago

Horrible job on my Jeep! Said I could have my expensive harness back with my original stereo and then supposedly lost it. System was not put in right and overly shoved in way too far. Had to fix that myself. I was told it would only take a couple of hours while my Jeep was in their bay before it would be ready. Instead it took a full 6 hours while I waited on their floor. There weren't any chairs available. I was told the guy was working on my Jeep was also working on another vehicle simultaneously. Not cool! Definitely not returning or recommending!

Candelario Robles Jr.

★☆☆☆☆

6 years ago

Window tint job was ok until the bubbles on a back driver side window never away. Called told me to go by so I did. Customer service skills lack I’ve gotten better service from teenagers at McDonald’s. Never once thought to tell the customer the window tint installer had stepped out. I ended up leaving after being ignored by everyone. Called and only want me to come by in the morning when it’s more feasible for them, not me since I’m not taking a day from work for this. So much for Warranty when I have to plan around their schedule for not doing the job right the first time. Sure had no issues charging me though.

Dustin Garig

★★★☆☆

6 years ago

Had some speakers installed on wife’s car. Guy said I could get right in. It would only take like 40 min. Walked to lunch came back still not ready. Took 2 hours to install a simple set of door speakers. Price and quality of merchandise was good. Maybe I will self install next time.

Maggie Middlebrooks

★★★★★

9 years ago

I find it hard to believe that anyone has had a bad experience here. My family and I have used them multiple times throughout the years, and have ALWAYS had amazing customer service, perfect installation, and great quality of care given to our cars! Every person I spoke to at the store seemed to take pride in providing exception service. Best in Waco!!

Pipes

★★★★★

a year ago

Takes about 3-4 hours for system install but had it for about a week no problems sounds good well worth it.

Karmi Karmi

★★★★★

3 years ago

It has been years since I installed a stereo. I pulled out my stock head unit and knew it was well beyond my abilities. I had taken my car in to have the new head unit installed at another local establishment but once they were done the system didn't sound right. Only two speakers were working, it seemed impossible to balance them and I had no bass, overall the system sounded horrible. They told me it was because of the stock amp. I took it to Jack's, they diagnosed and fixed what the other installation business had messed up. I am extremely happy with Jack's work and highly recommend them! Everybody at Jack's was very helpful and their work is excellent! In the future, Jack's will be my first stop.

ziggy L

★☆☆☆☆

3 years ago

This place is a joke and the people that call themselves techs are incredibly incompetent. I wouldn’t get any work done here at all and save your money for a shop with people with actual knowledge and ability to troubleshoot problems and fix them. They are a sorry excuse for a business. Stay away as they are completely unprofessional amateurs that I wouldn’t let change my tire. Completely a waste of my time and money.

J.Reyes Sanchez

★☆☆☆☆

9 months ago

But a Bluetooth touch screen radio and only lasted for two years owner told me this radios were ment to last 10 years.Not to happy about the purchase.With a one year warranty.

Cody Bush

★★★★★

6 years ago

I was told to stay away from this place so I thought I was taking a risk going here, but since Kenny P's is no longer in service I really didn't know where to go. So I went ahead and came here. Honestly I'm glad I did. I would say their prices are a little higher than other places but I came in with no appointment and they got me right in. Helped me with everything that I asked for and got me everything I needed. I got all door speakers replaced line out convertor put in with a sub in the back. The car is brand new so I didn't want anything going wrong. They got everything done I'd say pretty quick. Everything was done perfect and sounds great. Can't say I had a bad experience. I'd recommend them. That's literally what I'm doing right now.

Marilyn

★★★★★

2 years ago

I have utilized Jacks stereo for around 15 yrs I’ve had all 6 of my cars done there for tint stereos viper system alarms they have always given me a great deal and quality work if there came an issue they were willing to fix it. Customer Happy Face is Always in their Place. Spirit of Excellence Blessings Mr. Law.

Will Greenlee

★★★★★

9 years ago

I had them tint my windows and it looks great! They did good work, and their price was reasonable. Five stars.

daniela coronado

★★★★★

2 years ago

I have always gone to Jack's for all of my Audio work on my vehicles. I have never had a bad experience. The guys have always had a good attitudes. Wes did an amazing job with my window tint. Very Afforable and reasonable. Will always send people to Jack's Stereo .

Dennis (dspille)

★☆☆☆☆

4 months ago

Sorry, but I cannot recommend this place. Charged double the price of the competition for a simple dash cam installation, and I ended up having to bring the vehicle back multiple times for them to fix various issues.

Jeffrey Johnson

★☆☆☆☆

4 months ago

I don’t know what happened to my truck. All I wanted was an alarm with all the security guards installed. But was I got was damaged front bumper and the sensors on my new truck. I have been using them for 35 years and Never had any issues until this time.

Jose F (GasManWaco)

★☆☆☆☆

4 months ago

I brought my truck in for an amp diagnostic and tuning. Unfortunately, the adjustments made were not done correctly. The gain on my sub amp was turned all the way up, the bass boost was nearly maxed out, and the subwoofer level on my head unit was raised to 10. No proper tuning process involves maxing out these settings, and doing so caused my amps to overheat and produced a burning smell inside my truck. I requested a refund for the diagnostic since the settings were not professionally done and created new problems. The shop declined and stated that this was “normal” tuning. I fully understand that mistakes happen, but accountability is important, especially when a service leads to equipment damage. This review isn’t to attack the business, but to inform others. If you take your vehicle here, I would recommend double-checking all amplifier settings to make sure they are within safe, manufacturer-recommended limits. I hope the shop takes this feedback seriously and improves their tuning process going forward.