Firestone Complete Auto Care

Anson Knowles

★★★★★

Edited 9 months ago

Y'all used to have a certified tech that could do anything. Now you don't. Y'all used to have same day service with ease. Now I have to schedule an appointment days or a week in advance if I want that service during a time that is convenient for me. Y'all used to have folks that had been there for a really long time that I had a relationship with. Now y'all got a bunch of new folks. Y'all used to be better at the location closest to me. Now y'all are just like any other place I can go to and get service. I even got your credit card so I could get a discount at your location for these reasons. Now I no longer need your credit card because your service doesn't stand out in any way. I will be looking elsewhere. Y'all traded corporate uniformity for personal touch. It ain't your fault though at the local store. Firestone Corp office sucks dog water.

mitchell lewis

★★★★★

7 months ago

Brain, Eric, Kayla and all the Tech’s are the best people’s that I have encountered working with in getting all my cars repaired and serviced. They are awesome professionals group of employees. I will definitely recommend them to anyone that has car repairs.

Russell Williams

★★★★★

10 months ago

Experience, fast service and clean waiting area. The service reps at Firestone make it easy to understand your needs and offer advice on your car if they see a problem. It's easy to make an appointment for getting in and out quickly. The store is also very convenient to my location.

James Benton

★★★★★

6 months ago

Very polite atmosphere. They explained everything and even let me know when parts were running late. They apologized even though it was out of their control. Definitely coming here instead of the dealer from now on.

Kylie O'Brien

★★★★★

4 months ago

Always have excellent service from these guys!! They’ve been incredibly helpful with oil changes and more since I’ve moved to the area!

Jacob Harvey

★☆☆☆☆

6 months ago

Lady at the front desk is very rude and not helpful at all. My mother-in-law brought her car in for a brake issue and was told she needed a new water pump. She allowed them to replace it and made it 5 minutes down the road before overheating. The manager took some coolant to her and topped it off saying that it must still have air in the system and asked her to drive it back in. Her car then overheated 3 more times on the way back to the shop, so a total of 4 times of overheating. When I arrived, I asked the lady why they would allow it to be driven back if they knew it would continue to overheat and potentially damage the head gasket. She then told me, “overheating doesn’t cause head gasket failure.” I finally got to speak to the manager and he then tried to tell me the same thing by saying “it would need to overheat for a long time before causing damage.” After sitting there for almost an hour the manager came back in and told us they believe the thermostat went bad and asked if they could hang on to it for another day. We called back before closing the next day (they never called to give an update, we had to call) and was told the new water pump they had just put on was bad. Day 3, they replaced the water pump again. Overall this was a terrible experience and I wouldn’t even let them put air in my tires. Hopefully there’s no permanent damage to the car since the manager allowed the car to be driven back to the shop and overheating on the way.

Jody Parsley

★★★★★

3 months ago

They are thorough and down to earth. Pleasant atmosphere, short wait time, they go the extra mile. Informative but not pushy. Nice place nice people

James Pape

★★★★★

3 months ago

I did not have an appointment however, my wheel alignment, balance, and rotation were handled in great time. The folks at this Firestone on Weatherley Road, always take good care of me.😊👍

Holly Norville-Smith

★★★★★

3 months ago

We have been taking our cars to this location since moving here 3 years ago. They are always quick to diagnose and fix anything we have brought and we trust them with the regular maintenance in our 3 vehicles.

Artin Zam

★★★★★

4 months ago

Kayla Blackwell provided excellent customer service. She was professional, patient, and very helpful. I truly appreciate her support and positive attitude.

Phillip Furlough

★★★☆☆

7 months ago

I just had my oil and filter changed in addition to a tire rotation. The service was good and the staff was very friendly and helpful. However, this was the second time in a row that my truck was a full quart low immediately following the oil and filter change at this location. Both times I pointed this out to the staff, they quickly added the correct amount of oil. The engine is large and specs state that it requires 7.9 quarts with an oil and filter change. My invoice showed exactly 7.9 quarts, so I was billed for the correct amount, but shorted both times. Hopefully, this is not a common practice for Firestone. Other than that, the service was good and seemed to be thorough.

Jonathan Jones

★★★★★

3 months ago

Wow, Kayla was super helpful. We are from out of town, and needed various repairs fixed on the same day - Black Friday no less. Kayla and her team got it all done with professionalism and up front pricing. They’ll be my go-to service provider whenever I’m in town!

Sandra Armstrong

★★★★★

a month ago

I had a tire that was very low. I went by Firestone to check it out. It turns out that I had a nail in it. They repaired the tire within 10-15 minutes and didn’t charge a dime. That’s why I will always choose Firestone. I can trust them to do it right the first time.

Christy Springer

★★★★★

2 months ago

I had a PPI with an Audi purchased from carvana and it was discovered it needed front brakes and rotors replaced during the inspection. The manager handled everything and had Carvana pay for the repair. It was smooth and easy and I will be back for all my other maintenance needs.

Frank Graves

★★★★☆

3 weeks ago

This store is the one we have used for several years. They are prompt, courteous, and friendly. The only negative is that the receipt was sent to my email and it did not come. I will have them print it from now on. I would recommend them.

David Johnson

★★★★★

3 weeks ago

Kayla, Eric and Brian are the best! They always keep me informed before, during and after the service. As busy as they are, it feels like "personalized" service. Highly recommend using them!

Fernando C

★★★★★

a month ago

Prompt and accurate diagnosis. Explained options and accepted my own criteria for repair. My 8Kmls tire (pictured) was not repairable and so had to buy a new one. Negotiated and agreed to terms and gained my trust. Happy customer.